Humax Arvostelua 

Pauline contacted me from Humax Support asking if I now was able to complete the reset of my Humax FVP-5000T 'set top' Freeview recorder.

I did indeed get an unexpected 'pop up' asking me to complete terms and conditions and, on this attempt, the usual menu tab populated and both 'check boxes' became available.

If it was a service issue corrected at their end by 'remote repair' then I thank Humax very much indeed.

I've been uncharacteristically unwell and, on bad days, do rely on my Freeview, recordings and Apps to distract me so I really do thank you very much Pauline.

I shall remember your excellent service and support next time I buy or recommend such devices (that has been a very reliable product thus far).

Thank you again, here's hoping you enjoy a good day and, hopefully, long/Easter, weekend ahead.

Kind regards, D. Halls

I ordered the remote control, which was delivered the following day. Very speedy service, considering the website said delivery would take 2 to 5 days.

The remote was perfect and worked great for my mother.

A while ago I had a problem with my Humax Freeview remote not talking to my box, a lovely man told me what to do to reset the remote, which did the trick until recently when the buttons wouldn't work again so I contacted Humax again. another lovely man gave me some more advice & one option was to buy a new remote which arrived a few days later. This one didn't talk at all to the box so another call was made. Instruction on how to pair the remote & now it works perfectly. The help was perfect & patient, now my remote is also perfect
Thank you

I could identify what I needed on the website, it was easy to order and delivered promptly.

Order process is ok but the Humax Aura EZ is not that good compared to its Freesat relative. It’s confusing as to what can be paused or recorded and what can’t. How difficult can it be to record or pause a Freeview channel?? Not that obvious with this device and I’m considering returning it.

UPDATE to Humax response below: I have reached out to the email addresses provided to address my complaint, but they are inactive/dead addresses. Please avoid Humax. I would recommend buying a Manhattan box instead, as they have much better reviews and reliable support.

I wish I could add screenshots to this page so that I could illustrate my attempts to contact Humax....

[HMX79728827] Formal Return Request.

Do not buy from Humax. I've had the misfortune of owning a Humax TV box for three months now, and it's truly the worst piece of technology I've ever bought. I contacted the customer service team, who were very helpful and gave suggestions on how to improve the performance, but the box stopped working again just a few minutes later. I've asked for a refund, but they refused. Just be warned: if you buy one of these TV boxes, you will wish you hadn't.

Ivan was very knowledgeable and solved my wifi problem very quickly.

Contacted Humax re problem I had where ALL my recorded programmes had disappeared for no reason! Immediate response from Humax (Marcus in Customer Support) which was brilliant, explaining what the problem might have been and easy to follow instructions. All fixed within 20mins! What more could you ask for, excellent customer experience therefore easily 10/10.

Marcus responded quickly to my question and gave me a very helpful answer which enabled me to fix the minor problem on my Humax..

I looked at the Humax website to find a contact for technical queries. I wrote to the email address identified and was quuckly given all the information I needed to address my concerns with the product, in a succinct and understnable format. Great service.

It's a Great product. The Arua box.
Fast delivery. Great price.

You offered next day delivery.
It took 4 days.
Also I bought it before there was a proper review.
I realize now it's a rushed unfinished project with loads of bugs and errors.
It's still in its unopened box and I'm still using my other Aura.
I wished I'd waited now.
Good old Humax lol..

Had problems with handset Carl gave excellent advice and customer care. The problem was solved in a short time.
Would recommend and would use company again.
Paul

I was impressed with the speed of delivery however having started the installation on Monday I find myself writing a 3rd email on Friday to request where I can obtain some cable to extend my CT

I've been recording TV programmes since Betamax recorders were first sold in the UK. I've had many machines since then, VCR's, DVD recorders, computer TV cards and hard drive recorders. My last machine was a Manhattan that lasted several years until recently the internal HDD packed up.

Having never had a Humax box before I decided to treat myself to the new Freely box.

WHAT A HUGE MISTAKE!!!!

Setting up recordings is a mess,(compared to Manhattan), finding recordings by date is almost impossible and then several Freely channels are either a black screen or are so pixelated as to be unwatchable, even though I'm on a full fibre setup running at 150Mb/s

This morning I switched the Freely box on from standby only to find it in setup mode!!!!!

Assuming it must have received a software update last night I went through the requested procedure, when finished I went to view my recording and watch a programme I recorded last night only to find ALL my recording AND all my scheduling of programmes to record had ALL GONE.

This is the worst box I have ever used and request a full refund.

Disgusted !!

A few days ago the controller for my Humax HDR Fox T2 began playing up. Today I phoned Humax Support, and after holding on for a while, I spoke to Marcus. I explained the problem, and he asked for my email address. I followed the instructions he sent, and the controller is again working properly. Thank you, Marcus.

Marcus solved my promptly and efficiently. Excellent service, Many thanks

Having had a Fox-T2 for some while but which died after many years terrific service :) I tried out a newer model and whilst the device I tested did not service my requirements the guys at Humax were very courteous and helpful throughout.

Excellent first class help. Would definitely recommend, especially Marcus