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Hotels.com Arvostelua 

1 104
•
TrustScore 4/5 tähteä

3,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Good location. Comfortable room. Helpful & friendly staff. Nice restaurant - we had both dinner & breakfast there. Dinner was very reasonably priced for Tunbridge Wells. Managed to park within 200m... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Hotelli
  2. Loma-asunnon vuokraus
  3. Majoitus
  4. Matkailusivusto
  5. Matkanjärjestäjä
  6. Matkatoimisto

Yrityksen kirjoittama

With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.


Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,8

Kaikki arvostelut

(1 104)

598 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

A large number of Hotels to choose…

A large number of Hotels to choose from, with great rates

9. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi Peter,

Thank you for sharing your experience. We’re glad to hear you found a wide choice of hotels and great rates.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Good choice of properties

Good choice of properties, prices competitive, easy to book

14. syyskuuta 2026
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Vastaus yritykseltä Hotels.com

Hi Tony,

Thank you for sharing your experience. We’re glad to hear you found a good choice of properties, competitive prices, and an easy booking process.

Thanks,
Hotels.com Customer Support Team

Saanut 1/5 tähteä

Hotel cancelled the night before I was…

Hotel cancelled the night before I was meant to arrive. Alternative hotels were over twice the price. Took over 1.5 hours of argument to get a replacement hotel booked.

17. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi Matthew,

Thank you for sharing your feedback. We understand your concerns about the last-minute hotel cancellation and the difficulty arranging alternative accommodation.

Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Saanut 4/5 tähteä

Good !

Good job, OK !

16. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your experience. We’re glad to hear you had a good stay.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Simply an app thats easy to work

Simply an app thats easy to work, hate the overcomplicated ones you don't know what to do when you're on it took minutes and the pricing was good to

17. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your experience. We’re glad to hear the app was easy to use and that the pricing worked well for you.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Two Night Stay

Found a great place to stay which was reasonably priced. The Old Station Inn in Hallatrow, Bristol. Very convenient as we drove to the Park and Ride Odd Down which was 20/25 minutes drive from where we were staying to get into Bath.
The Old Station Inn was a lovely pub with lots of memorabilia and a quirky train carriage as part of it's restaurant. The meals were good, especially the cheaper steak night. Compliments to the Chef Andy.
The landlord and landlady very friendly and good staff members, especially Dan, great customer service. Enjoyed Karaoke with the locals. Very friendly.
The room was clean and nice, tea and coffee facilities and a breakfast to go in a basket containing fruit, croissants with jam or spreadable cheese, breakfast bars and orange juice. Good shower and lovely big towels. Was perfect for our two night stay.

8. syyskuuta 2026
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Vastaus yritykseltä Hotels.com

Hi James,

Thank you for sharing your experience. We’re glad to hear you found the stay comfortable, well located, and good value, and that the service and amenities made a positive impression.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Nice room

Nice room, decent breakfast, good location, early check in, courteous staff

4. syyskuuta 2026
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Vastaus yritykseltä Hotels.com

Hi Richard,

Thank you for sharing your experience. We’re glad to hear you enjoyed the room, breakfast, location, early check-in, and service.

Thanks,
Hotels.com Customer Support Team

Saanut 4/5 tähteä

Great deal for super boujee hotel

I got a fab deal on this hotel as I had reward points. It’s a gorgeous luxe place with a cool diner attached. The only down side was that I was staying for business and I couldn’t get a VAT receipt either from Hotels.com or the hotel

7. syyskuuta 2026
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Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your experience. We’re glad to hear you enjoyed the hotel and diner. We understand your concerns about not being able to get a VAT receipt for your business stay.

Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Smooth and flawless experience

Smooth and flawless experience, really happy.

13. syyskuuta 2026
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Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your experience. We’re glad to hear everything went smoothly and that you were happy with the experience.

Thanks,
Hotels.com Customer Support Team

Saanut 4/5 tähteä

Actually our booking was made for us by…

Actually our booking was made for us by a third party, but she felt more confident and trusting than when dealing with the previous people who unexpectedly and unnecessarily cancelled our booking!!!!

5. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your feedback. We understand your concerns about the previous booking cancellation and your overall booking experience.

Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Great location

Great location, value for money, excellent service and easy booking.

3. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi Tracey,

Thank you for sharing your experience. We’re glad to hear you found the location, value, service, and booking experience so positive.

Thanks,
Hotels.com Customer Support Team

Saanut 4/5 tähteä

The experience was great

The experience was great, the only downside was lack of wi-fi and the network was very poor, also the access road wasn’t good, other than that we really enjoyed our stay.

9. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your experience. We’re glad to hear you enjoyed your stay. We understand your concerns about the Wi-Fi and access road.

Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Saanut 3/5 tähteä

The stay got off to a bad start with…

The stay got off to a bad start with the room not being ready when I arrived. The issue began with my apple wallet pass not working but it later transpired that it was because the room was not ready but it took three reps to find that out. There was plenty on staff to help but every hand held device did not show this issue up. I was delayed 45mins and as I was attending a concert at Wembley this compromised my place I the queue considerably. The staff were very polite and apologetic and my main gripe was the technology seemed below average when there was an issue.
The pod itself was what is was being small but roomy enough not to be cramp, and climate control was very useful. It was noisy but that's to be expected from a posh hostel type accommodation. I dont think I would stay again though as I come to realise im a bit too old to be sharing bathrooms, toilets and living space and would now pay that little extra for a hotel regardless but if you are young and like meeting new people in the shared amenities, then this is a clean, safe stay for those without the hefty London price

9. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your feedback. We understand your concerns about the delay at check-in and the impact this had on your plans.

Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Easy steps all information relevant was…

Easy steps all information relevant was given would use again booking process relly easy

2. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi Amanda,

Thank you for sharing your experience. We’re glad to hear the booking process was easy and that the information provided was helpful and relevant.

Thanks,
Hotels.com Customer Support Team

Saanut 1/5 tähteä

Hotels.com messed up our booking

Our booking was received by Hotels.com but they never sent it to the hotel. We found this out when we arrived at the hotel and had to wait 1.5 hours to get it sorted. Finally got it sorted but did not get the room we originally booked. Didn't stay for the duration. Very unhappy with the service of Hotels. Com.

15. syyskuuta 2026
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Vastaus yritykseltä Hotels.com

Hi Selena,

Thanks for bringing this to our attention. We’re sorry there was a problem with your booking, which led to a wait at check-in, a different room, and a shorter stay than planned. We want to take a closer look at what happened.

Please contact us through our Help Center at uk.hotels.com/helpcenter, so our team can review this further.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Very easy to deal with

Very easy to deal with, great to have clear view on all possible options in advance and easy payment

3. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi Rebecca,

Thank you for sharing your experience. We’re glad to hear the options were clear and that the payment process was easy.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Went without a problem.

Went without a problem.

11. syyskuuta 2026
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Vastaus yritykseltä Hotels.com

Hi Jeff,

Thank you for sharing your experience. We’re glad to hear everything went smoothly.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Comfortable, good breakfast and excellent location

Comfortable room. God quality breakfast with hot food cooked to order. God controls on air con to keep comfortable all night. 5 minutes to the town. Very enjoyable stay.

14. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi Mary,

Thank you for sharing your experience. We’re glad to hear you enjoyed the room, breakfast, air conditioning, and overall stay.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Narrow the search facility for what you want.

I used Hotels.com app to book 2 bedrooms in a hotel in London for next April. I used the filters to refine what I wanted and found a hotel in exactly the right place at a price I wanted to pay. Having had a positive experience using Hotels.com before I go to them first.

5. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi Helen,

Thank you for sharing your experience. We’re glad to hear the app helped you find the right hotel in the right location at a price that worked for you.

Thanks,
Hotels.com Customer Support Team

Saanut 5/5 tähteä

Clear choice …

When looking for a hotel the information given was excellent e.g. distance from station and venue as well as full information about the hotel itself . We would be able to walk to both so the choice was clear . This is a review of the booking process I'll leave another after we have visited the hotel in December

15. syyskuuta 2026
Hotels.com-logo

Vastaus yritykseltä Hotels.com

Hi,

Thank you for sharing your experience. We’re glad to hear the booking information was clear and helpful in choosing the right hotel.

Thanks,
Hotels.com Customer Support Team

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