ELEGOO UK Store Arvostelua 531

Had my order split into 2 deliveries and waited over 2 weeks and STILL had nothing but a RM tracking number that didn't work and a Yodel one that just showed "we have your parcel".

2 weeks with no notification or expected delivery is a joke! Order cancelled & i'm going to Bambu

Printer arrived in a few days and all bits in the box. Box bit scratched and scuffed as though had been thrown around by the couriers a bit, but all seems okay. Took a bit longer to set up than suggested, but most of the instructions clear. Packets for screws labelled clearly.
Only a very small bit of Filament as a sample so make sure you buy a full roll role as well. - I am sure most people will anyway. The only reason not a 5 is that the set up instructions are very brief and I had a red flashing warning light on the filament feeder indicating something wrong ( had jammed) and there was no quick beginners guide to trouble shooting in the booklet and even on the website it was difficult to find. I was not sure if I could just unload and reload the filament to clear it or how I cleared/cleaned the printhead. I did not have internet access where the printer was so I had to keep going back in to the house and looking up and then back out to the printer to try and work out issue which was just a bit frustrating especially when the excitement from a little boy of getting something printed was beginning to wain.

Product looks great, and well packaged. Confusion over delivery time caused by a split delivery via Yodel and Royal Mail but it turned out ok.

The Mars 5 is a brilliant 3D printer. Great for beginners and needs very little tinkering to print first out of the box. I managed to print 100 miniatures from a 1000g bottle of resin. A few prints weren't successful as it is expected with all 3D printers. The delivery was surprisingly early which was a little headache but easy to sort out with the courier. An absolute bargain for £145.99 and free delivery hopefully will order a second printer in the near future to start my 3D printer farm as I am currently in the steps of creating my own Tabletop miniatures. 4.7/5.

Excellent customer service, with prompt delivery.

Well packaged, delivered quickly and cheaper than buying from Amazon.

My first experience with 3D printing, once I crossed the hurdle with setting up, I found using the Elegoo Centaur Carbon was straightforward and easy to use. So far I have no complaints and can’t believe what you get for the money.

I haven't received my order. The support have been slow but helpful

Easy to deal with, no fuss.

Couple of things; recently ordered a new FDM printer - Centauri Carbon - and delivery was very fast and well within the promised window
I also had occasion to contact Elegoo support and the response was very fast and extremely helpful. I had to order a replacement part and this was dealt with very efficiently, with updates on the order and delivery

Great customer service.

There was an issue with the delivery of my pre-order of the Centauri Carbon. However after talking to their customer service team a replacement was promptly dispatched and delivered.

have only used 1 bag and found that it isnt air tight so a bit of a waste of time and money, postage was very expensive over £10 for a £12 product. but saying that the delivery was quick.
i think i've solved the issue of the leaking, it appeared to be the membrane was sticking. and now seems to work

Quick delivery

Quick delivery and a great product

I’ve recently bought the Centauri Carbon which is replacing an Ender 3 Pro. First off, what a difference! The Centauri is so good! Really good value for what you get.
The quality is so much better and it prints many times faster than the Ender. On the Ender i was printing at 25mm/s and the new machine I’m around 300mm/s.
I’ve dialled in the filament and not had a single failed print so far.
Delivery was fast but shame the delivery company didn’t use our smart doorbell and just left the printer outside, so that could be improved using a different delivery service.
Overall, I would highly recommend Elegoo.

Fast delivery well packed

Had to order new film for my resin vat. Arrived a few days later.
Instructions on the pack are reasonably easy to follow. But I’d still recommend looking up a YouTube tutorial to be sure and see it done in real time. There’s a lot of screws that you’ll need to keep separate as they relate to different areas of the vat and you don’t want to mix them up.

I first time 3d printing and this is a great printer and great price, plenty of videos online to answer all questions

Trapped in AI Loop - No Human Support for Ticket #503360"
I am in the UK, have a Neptune 4 Max, and am being ignored within your 6-month warranty. “Jett” keeps sending me replacement parts and offers more with minimal advice. Loss of faith. I am rejecting this printer and will soon be contacting trading standards and my bank I’ve tried to amicably get somewhere with it but to no avail. Cannot recommend.