UK Cupshe Arvostelua 769

Vastaus yritykseltä UK Cupshe

22.6.2026

Dear customer, thank you for sharing your feedback. We are sorry to hear that the item did not fit as expected and that you were disappointed with the return options available for your purchase.

Regarding the fit issue, we understand how frustrating it can be when an item does not fit properly. Clothing and swimwear can fit differently depending on individual body shape, measurements, and personal preferences. While we provide size information and product details to help customers choose the most suitable option, we understand that finding the perfect fit can sometimes be challenging. We truly appreciate your feedback and will continue working to improve our sizing guidance and product information.

Regarding the return policy for non-returnable items, we would like to clarify that we have different promotions periodically, and some items will be marked as non-returnable during the promotion period in accordance with the rules of each promotion. Based on our return policy, these items are not eligible for returns or exchanges and will not be refunded unless they are defective, do not match their description, or fail to perform as described.

We encourage you to explore our website further, as we offer a variety of items that can be returned if you are not completely satisfied with your purchase. We are continuously working to provide clearer product information and a better shopping experience for our customers.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Vastaus yritykseltä UK Cupshe

16.6.2026

Dear Susan, we’re sorry to hear that the bikini did not meet your expectations. You can request a return through our return portal here: https://uk.cupshe.com/pages/start-a-return.

Our records show that a return request has not yet been submitted. Once the returned item is received and processed, the refund will be issued accordingly.

Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Vastaus yritykseltä UK Cupshe

4.6.2026

Hello,

Thank you for taking the time to share your feedback. We are sorry to hear about your frustration regarding the delivery and communication of your order.

After reviewing your case, we can confirm that your parcel is currently out for delivery today and should be successfully delivered within the next 1–2 days. We understand how disappointing it can be when an order does not arrive as quickly as expected, and we appreciate your patience.

We would also like to clarify that a shipment confirmation email was sent on the day your order was dispatched, which included the tracking information and an estimated delivery date of June 5. We kindly invite you to check your inbox, including your spam or junk folder, in case the message was filtered there.

In addition, our customer service team responded to your inquiries both through our live chat and by email. During the chat conversation, tracking information was provided, and a follow-up email was also sent to address your concerns.

We sincerely apologize for any confusion caused and appreciate your understanding. We hope your order arrives shortly and that you will enjoy your purchase.

Kind regards,
Customer Service Team