Uggoriginals Arvostelua 

If I could I would give -1 star. Original UGG they are not! They are counterfeit! I sent mine back straight away, nothing original about them. It cost me £38 to send back and still no refund! I tracked the parcel luckily and it was received 14th January 25. Surprise surprise still NO refund and no response from the company after a numerous amount of emails! Absolutely appalling company, don’t touch them with a barge pole, steer clear!

They shipped the boots which were received and in good condition however I needed to return as they were a duplicate purchase at Christmas. They have not responded to my emails or returned the refund. I am now significantly out of pocket. I would not use this company. Very poor customer service and a rip off.

Although initially I was happy with the purchase, the pull tab at the back of one of the boots split after only being worn twice. I got in touch with the company several times so ask to replace the boots but received no reply. I won't be buying from them again and wish I'd read the reviews before doing so.

I Ordered UGG Boots for my wife for Christmas Goods didn't arrive! They didn't respond to my emails. Tracking just showed Goods awaiting collection so it seems never left Factory. I did get one response from the online chat but couldn't contact them again I have sent Numerous emails no reply even from replying to their initial response

I bought a pair of boots and decided to return them. I sent them back using recorded delivery. They received them on 14.12.2024. I have emailed them many times but they still haven't responded! So they have my money as well as the boots. DO NOT BUY FROM THEM!

So disappointed. Slippers arrived faulty, I had to pay £30 to send them back, then they charged me another £10 to give me a credit note. DO NOT USE THIS COMPANY!!!!!

UGG have come back to me and advised....

Thank you for reaching out. I’ve looked into this for you, and I can confirm that UGG Originals is not affiliated with us, and we have no connection with them.

I strongly recommend contacting your bank to raise a dispute so you can recover your funds.

If there’s anything else I can assist you with, please don’t hesitate to let me know—I’m here to help.

Warm regards,

Nasruddin
UGG Customer Service

I think everyone with a review has had the same issues as me, definitely not a legit company the import fees are crazy.... They do not respond to emails I didn't accept the import fees and sent them directly back. I cannot contact them I've lost over €200 from my order sent in early November 2024 with this site. DON'T ORDER FROM HERE!!!!!!!!

I purchased some boots and other items in October 2024. After a couple of weeks I received a letter from customs stating that I owe them processing money for the parcel. I contacted UGG originals to decide on what to do next as I was not prepared to pay the fee. (which was a high amount). They stated by email that if I do nothing they will send it back to them and that when they have the parcel back at the depot I will get a refund. On tracking the parcel it was back at the depot mid December and I have send numerous emails asking for a refund. I have had no response whatsoever from this company it seems they have the product back now to resell and my money. What a scam

FAKE! Do not buy from this site if you want genuine Uggs. My son bought me a pair for Christmas thinking they were genuine. They are good copies but definitely FAKE. They have stretched so much I can't wear them, the detachable straps are huge. The fur isn't even real.

Fake! From China!

If I could rate it less than one star, then I would I use this website in the hope that I could buy my daughter a nice Christmas present she herself has had many UGGs over the years and can definitely tell the difference between a real and a fake and the ones that we were sent by this company were absolutely fake They are not even close to what the originals look like absolutely shameful and if I don’t get my refund, I’ll take it further because I’ve spent over £100.

I’m based in the UK and the boots I wanted were out of stock, these guys ship to the UK and were cheaper, so I went for it. Then I looked at the reviews on here and tried to cancel the order, but couldn’t. I’m so glad I didn’t! They arrived in 6 days. No duty as below £135 in value and the quality and fit are perfect. It says on their website they use different branding for exported goods (trade partnership agreement) so it has ‘ozwear connection’ in small writing then a bigger UGG then a small ‘classic Australian’ underneath on them rather than just UGG. I’m not bothered about that - but some might be.

I’ve been trying to get in touch with this company to change a pair of UGGs to a bigger size that I bought at Christmas. I’ve sent 5 emails and phoned them at least 4 times. The call always goes to their answering machine asking you to leave a message which I’ve done. They have never bothered to reply to anything. So I’m now left with a £80 pair of UGGs that can’t be worn, I will try and sell them but I won’t be able to get the full amount. Imagine if they were faulty?! You would be completely had over! Absolute awful company, don’t buy from them.

Received my package today.Unfortunately, the wrong model was sent.
The order is
UGG Ultimate Ankle Platform Boots × 1
Chestnut / White / AU LADIES 14/ AU MEN 12 / EU 44
you deliver to me
Please look at the attached file

UGG Ultimate Ankle Platform Boots × 1
Chestnut AU LADIES 14/ AU MEN 12 / EU 44

Also the box is unsealed and unusable- It looks very old.
Please send me the correct model immediately.At your expense the mistake was made by you!!!
I expect the task to be completed quickly and correctly.This shipment is a gift ,don't mess it up again!

Ordered a pair of short boots that arrived with one ankle much tighter than the other, and unwearable. I emailed customer services to explain the problem and received a reply from Teresita asking for photos which I sent the same day. That was a week ago and despite resending multiple times via email and through the customer contact portal on the website, I have not received a reply. Am hoping this is an oversight but have a feeling my money is now in their account and I am left with unwearable boots. I will of course never be ordering from this company again and hope my experience helps someone else avoid being gouged.

Never order from this company I ordered in Nov 2024 Ugg boots and men’s Ugg slips the delivery was 24/12/24 which was 3 weeks later than said and customer service was no help no reply to e-mails non existent I was so depressed as they were presents for my husband and daughter, Shop delivery was no help even when asking what was happening/ never a reply, then receiving them on 24/12/24 I was a little happy until I discovered the Ugg slippers were the wrong size , I sent another 4 e- mails with no reply until 4 January 25 asking to send a picture of the order and item which I sent and still no reply from this company
DO NOT ORDER FROM THIS COMPANY!!!
NEVER RECEIVED WHAT I OrDERED, CUSTOMER SERVICE is Not WORKING!!
Still no refund of money I paid !

dont order from this company - i returned a pair of boots - at my own expense and they have not refunded me or responded to any emails - their phone number is constantly playing a "well get back to you soon" message. so now they have my boots and my money and I have no way to reach them! Im about to lodge a complaint with fair trading.

I ordered the boots on 30.1.24 for a Christmas present as many other people did. The boots finally arrived on 31.12.24. The same day I finally received a reply to my emails asking for a time frame for delivery with no apology for the fact they missed Christmas and went way over the promised 8-15 days delivery period. Customer service incredibly poor. The boots are ok though, but not the greatest quality.

Don’t order!

I’ve been waiting over 2 weeks for my Ugg slippers & shoes, they still haven’t arrived! I’ve emailed them and they respond saying they will look into it, but still no update! They will take your money but won’t send you what you’ve ordered!

Hi I've been waiting weeks for an email reply and calling and calling with no answer. I've sent a return for exchange weeks ago with no communication.
Can someone get back to me please? What's going on with you guys?