Uggonline Arvostelua 261

Great service….kept informed every day…. no hiccups
along the way. It

I order 2 items. I was not informed of customs charge of £84 at the outset. Neither was I advised of lengthy shipping times (10 days), which meant my order did not arrive prior to my travels. Upon my return, I rejected the charge and sent the items back (18.12.25). Items were returned 31.12.25. They were received in AUS on 06.03.26. Ugg Online AU have not done anything to help track the items or speed up the return process and wont refund, understandably, until they receive the items back. Poor customer service. Poor upfront information.

Size availability, good communication and super speedy delivery. Effortless shopping👍🏻

Bought for a friend and she loves them. They are good value and will last for years,

premium short classic arrivati dopo circa 20 giorni dall'ordine. Oltre ai 21 euro di spese di spedizione, Pagato 38 euro di extra al momento della consegna per tasse di importazione extra UE. Dopo 100 giorni si sono strappati dietro per un chiaro difetto di fabbrica o qualità del materiale. Alle mie rimostranze, rapidissimi nel rispondere che la garanzia è di 90 giorni e che potevo attaccarmi...

Love my slippers - can always rely on UGG !

Great product, wife love the slippers

Fast delivery

Tazman 2 platform slippers are amazing

Buying from ugg online was great and these ugg shoes have to be some of the comfiest shoes I have ever worn, and I love how they mould to my feet too. True to size!

Do not order from this company. My boots arrived and got to admit nice quality. I ordered a size 6.5uk 40 euro as all my shoes are but the ones I received fit my husband who is a size 9! Company said they processed order exactly. I sent them photos of my old Ugg boots and the new ones with the massive size difference and they suggested my old ones came from China. I can return for refund but with price of postage and losing 20% for restocking is it really worth it. I won’t get caught like this again will in future but from UK. Lesson learnt

AVOID AT ALL COSTS ! Scammers! Placed order almost 4 MONTHS AGO, never received anything then was told it’s been shipped back THREE MONTHS AGO, I keep chasing, yet getting NO REFUND, NO UPDATES , NO DECENCY . Quite shocking really, complete disregard. ZERO STARS!

Amazing quality, better than I imagined and authentic materials. The uggs have exceeded my expectations and have kept my feet warm throughout the winter while looking amazing.

Unfortunately one shoe was damaged! Shipment was to Germany…… so it didn’t make sense sending it back to Australia!!!
A pity!

Fabulous boots, great service and fast delivery considering they come from Australia. Prices are much cheaper than ordering within the UK. Will be ordering new slippers soon

Great communication with the company and uggs fit absolutely perfect 👌

Speedy delivery and love my UGG slippers 😊

Easy to order and the order was delivered well packaged and delivered on time.

This was my 2nd order with UGGonline. I ordered Noah Sandals and when they arrived they were in a Tarramarra by Ever Australia box titled Oliver Slide Sandals. The print on the heel bore Tarramarra name, too. I queried the difference and received a response from John. He was very unhelpful and didn't really address the query. I contacted my bank who advised another email sent to them and to go back to them if the issue was not resolved by the company.
I also contacted Trading Standards saying how I felt the advert was very misleading. I was told the Australian equivalent was either the ACL or the ACCC.
In my next email to John I updated him on what my bank and Trading Standards had said. His response was to ask for photographs to be sent. I did as he asked and sent them off twice as the first time he was unable to open the photos. In the email I asked him to let me know whether he had been able to open the photos this time.
After a week, I had not received a response so I emailed yet again asking him to confirm he had received and been able to open the photographs. Once again, no response received. Ten days after sending the previous email I received an email asking me to comment on the customer service I received. I wrote a response explaining the very misleading advertising and that because of no response to emails their customer service left a lot to be desired.
This was 4 days ago and still no emails from UGGonline.1
I have emailed my bank and they have sent me a form to complete with copies of all emails requested. Once the bank have contacted the company, I will be emailing the equivalents of Trading Standards with again, copies of all the emails concerned and the none responses to emails.

I have read several negative reports about this company and I would advise anyone thinking of buying from them not to because they have misleading advertising and very poor customer service.

Good clear and quick communication. Honouring return policy with no questions asked. Sent out correct size quickly. Thank you