I bought the Kato Mini Backpack at Ucon Acrobatics, thinking it would be a small model, suitable for women with a slim posture, but the model is much too wide and the shoulder straps slip off my shoul... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I've had their Jannick medium backpack and a thermos bottle for about a year. The backpack is really good quality and sturdy, all the buckles and stuff are metal, not plastic, and it's really comforta... Näytä lisää
Yritys on vastannut
Ich bin überzeugt von dem Tragegefühl. Der Rucksack liegt leicht und rückenschonend auf, auf dem Fahrrad vermittelt er ein sicheres Tragegefühl und verrutscht nicht. Die Farbcombi des Materials... Näytä lisää
Yritys on vastannut
Shoutout to Johanna from customer service! I ordered the Ando Lotus bag in black, and it arrived damaged (thanks to UPS, who tried to force it into a small mailbox!). She resolved the issue so quickly... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Ucon Acrobatics is a Berlin-based brand that produces bags and backpacks made from recycled and innovative materials. The founders’ drive has always been to create minimalist and functional products for the urban individual according to ecological and social aspects as far as possible. As a B-Corp certified company, Ucon Acrobatics wants to use its power for good. This belief is reflected in the motto “minimal design, minimal emission.” They believe in the power of simplicity and aim to minimize the environmental footprint while delivering high-quality products, ensuring that nothing suffers—neither humans, animals, nor the environment.
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3,9
Hyvä
53 arvostelua
On vastannut 75 %: iin saamistaan huonoista arvosteluista
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Very disappointed
I bought the Kato Mini Backpack at Ucon Acrobatics, thinking it would be a small model, suitable for women with a slim posture, but the model is much too wide and the shoulder straps slip off my shoulders. I should had read better, but the patch "90 days return and refund", gave me the impression that you could return items. You need to read very carefully that a return is entirely on the charge of the customer, and to AUSTRIA (so international shipment). I expected a better service of Ucon Acrobatics. Very disappointed.
4. toukokuuta 2026
Oma-aloitteinen arvostelu
I’m writing this review based on my…
I’m writing this review based on my recent experience.
If you’re from Switzerland please read it!
I placed an order which was shipped using a new delivery provider. Initially, I was informed that the parcel had arrived, but shortly after I was told that it was lost by the postal service.
While the seller eventually issued a refund, the process required multiple follow-ups and there was a lack of clear communication regarding the refund timing.
What I find concerning is the choice of a new and apparently unreliable shipping provider without prior notice to customers. Living in Switzerland, I have never experienced such an issue before, even with international deliveries.
Unfortunately, this situation caused inconvenience, as I was relying on receiving these items and could not reorder them with confidence.
this point, it unfortunately feels more predictable to order from much further away ( … ) than to rely on this shipping setup and on this company.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Dear Kara,
Thank you for sharing your feedback. We are very sorry that this delivery did not reach you as expected.
To provide some context for readers: you first contacted us on April 16 regarding the delivery status. On April 17 we checked whether there might be an issue with the delivery address (which is the most common reason for delivery problems), but you confirmed that the address was correct.
We then escalated the case with our fulfilment partner and the postal service. Based on the tracking information and their experience at that time, we were informed that the parcel would most likely still be delivered.
Since the tracking did not update, we proactively contacted you again on April 20 to check whether the parcel or a notification had arrived. When you confirmed that this was not the case, we escalated the issue again with the carrier.
On April 21 the carrier informed us that the parcel unfortunately appears to have been lost in transit. As soon as this was confirmed, we immediately issued a full refund for the order so you would not have to wait for the carrier investigation.
We completely understand how disappointing this must have been, especially as you were hoping to receive the items before your upcoming trip. While lost parcels are very rare, when they do occur we always aim to resolve the situation as quickly and fairly as possible.
We are sorry that this experience did not meet the standard we aim to provide and we are reviewing the case with our logistics partner.
Ucon Acrobatics Team
Very good products
I've had their Jannick medium backpack and a thermos bottle for about a year. The backpack is really good quality and sturdy, all the buckles and stuff are metal, not plastic, and it's really comfortable to wear. I had no issues with delivery or anything, took under a week to get it (i did order within the EU tho).
21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Ana-Maria,
Thanks so much for your great review. We are very happy that you like the Jannik Backpack and Akvo Bottle. We also very appreciate your feedback regarding the shipping and service. Happy to hear that you have an overall good experience! :)
All the best,
Your Ucon Acrobatics Team
Sehr gute qualität und minimalistisches…
Sehr gute qualität und minimalistisches wunderschönes Design! Und noch dabei ökologisch! Kann ich nur weiterempfehlen!
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hallo Luca,
vielen Dank für dein tolles Feedback. Wir freuen uns sehr, dass dir unser Design, unsere Werte und Ziele überzeugen - das motiviert uns, uns immer weiter zu verbessern und verantwortungsbewusst die bestmöglichen Produkte zu entwerfen.
Liebe Grüße
Dein Ucon Acrobatics Team
Sac beau mais pas solide
J’ai acheté un sac banane dans la gamme Jona Large Bag en août 2024 chez un revendeur à l’étranger, les couleurs des sacs sont très jolies.
Je l’ai porté plusieurs fois, malheureusement les matières ne sont pas très solides, le petit tissu qui couvre la fermeture éclaire se détache et comme je l’ai acheté à l’étranger, l’entreprise ne prend pas les réparations pour les sacs achetés chez un revendeur …
9. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Dear Eve,
Thank you for your honest feedback. We are very sorry that you are having trouble with the fabric of the Jona bag. Please be assured that we are aiming for high quality products and are constantly learning and improving.
We currently do not have a repair service to offer and recommend a local repair to avoid Co2 emission to several shipments. Please get in touch with our customer service and send us images of the damage and the receipt of your purchase. We are sure we can find a solution.
All the Best,
Ucon Acrobatics Team
Brilliant reflective material
I have a backpack in the reflective pigeon blue colour. I am happy with it and feel safe walking at night or when it is still dark in winter. I like the key leash and stretchy pockets inside. I wish the water bottle pockets on the outside were stretchy, as they impinge on the space inside the main cavity. I favour function over form, but overall, I am very happy with my purchase. I also have some smaller bags. I am also happy, but wish one of the straps was a bit longer because it sits quite high (and I'm a larger girl!)
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Hannah,
Thanks so much for your great review. We are very happy that you like the products. We also very appreciate your feedback regarding the straps.
All the best,
Your Ucon Acrobatics Team
Good quality but I I returned the bag…
Good quality but I I returned the bag the next day - colour wasn't blue but dark grey. I paid 25 pounds to return it (from UK to Germany) and received it back 2 weeks later, only to find out that German customs apparently rejected it. I tried to solve this with customer service who were basically like tough luck we can give you a discount instead. So I had to keep a bag I didn't want and received a rubbish excuse that it's my responsibility if German Customs rejects it? I did everything correctly - I'd sent a package back to Spain the previous week without any issues.
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Thank you for sharing your experience, and we’re sorry that the return process ended up being so frustrating for you.
Regarding the product color, we will double-check our photos to ensure the shade is represented as accurately as possible.
About the return: returns from the UK are handled entirely by the carrier and UK/EU customs. If customs rejects a parcel, it is not something we as a company can influence — this happens independently of both the sender and us. According to our return policy, customers are responsible for shipping the item back, including ensuring that the carrier provides the correct customs documents.
That said, we understand how disappointing it is when a parcel is returned through no fault of your own. Our intention was not to leave you without options, which is why our team offered you a voucher code as a goodwill gesture. We will reach out to you again.
Ich bin überzeugt von dem Tragegefühl
Ich bin überzeugt von dem Tragegefühl. Der Rucksack liegt leicht und rückenschonend auf, auf dem Fahrrad vermittelt er ein sicheres Tragegefühl und verrutscht nicht.
Die Farbcombi des Materials ist ansprechend.
Manchmal bleibe ich in Türdurchgängen oder ähnlichem mit den Spitzen des rollups hängen. Das liebt das Material nicht und sieht an diesen Stellen abgewetzt/beschädigt aus.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hallo Martin,
vielen Dank für dein Feedback. Wir freuen uns, dass du mit unserem Backpack zufrieden bist :)
Wir haben uns mit dem Material nochmal näher beschäftigt und es weiter verbessert. An unserem Lotus Infinity Material haben wir lange gearbeitet und es geschafft, ein unglaublich resistentes, kratzfestes Material zu entwickeln. Bei diesem Material können die leichten Abnutzungen bei normalem Gebrauch nicht passieren.
Melde dich gerne bezüglich der Materialabnutzung bei unserem Customer Service.
Amazing product
Great quality great material, size and color and features were exactly as advertised! It is an overall amazing bag that will last a long time! Delivery was very fast and all went smooth.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Femi,
Thank you very much for your great feedback! We are glad that you are happy with our products and the service.
All the best,
Your Ucon Acrobatics Team
Great product
Great product, i have already made 2 purchases. Fast shipping and will buy again for sure
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Evgenia,
Thank you very much for your great review! We are glad that you are happy with our products and the service.
All the best,
Your Ucon Acrobatics Team
Très dubitative sur l’achat d’un sac (…
Très dubitative sur l’achat d’un sac ( qualité ?!)en mai 2025 qui montre des signes d’usures début août 2025?!
Après plusieurs échanges de mails , enfin obtenu une « réparation » qui me satisfait, ( mais il m’a fallu insister, ce que je trouve absolument inadmissible, au vu de leurs assertions éthiques ?!) donc au vu des « arguments » et de la difficulté à obtenir « gain de cause »( allant jusqu’à me dire « vous savez nous ne parlons pas français ???!!!) je ne suis pas ( au contraire !) rassurée sur le sérieux de cette entreprise, et ayant acheté 2 autres sacs en juillet 2025 avant de m’apercevoir de l’usure du premier ( zut!) j’aurais de quoi juger de la qualité , car ils ont beau dire et m’avoir écrit que leurs sacs sont solides , moi je ne vérifie pas du tout cela ?!
7. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Thank you for your feedback and sharing your experience with us!
We are very sorry for these issues. Please be assured that we are aiming for high quality products, great customer service and are constantly learning and improving. Your feedback is very valuable for us!
Please reach out to our support again and we can finde a solution for sure.
All the best,
Your Ucon Acrobatics Team
Excellent and eco-friendly products
Excellent and eco-friendly products, I’ve used them for a couple of years now.
23. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Jan,
Thank you very much for your great review! We are glad that you are happy with our products and using it already for a couple of years.
All the best,
Your Ucon Acrobatics Team
Very good quality
Nice materials, good quality of bags. I have bought different products and everything was so far incredible!
6. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Lara,
Thank you very much for your great review! We are glad that you are happy with our products and the quality.
All the best,
Your Ucon Acrobatics Team
Super zufrieden! Mega Farbkombinationen
Ich habe zwei Rucksäcke bestellt und einen davon verschenkt. Beide sind ständig in Gebrauch und die Farben sind der Knaller!
Mein Mann hat noch einen, den er seit über 7 Jahren benutzt. Langsam gibt er seinen Geist auf, aber er war täglich im Einsatz.
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hallo,
vielen Dank für dein tolles Feedback. Wir freuen uns sehr, das du und dein Mann mit unserem Produkten zufrieden seid :)
Liebe Grüße
dein Ucon-Team
Good quality
I bought several items and I am satisfied with the performance and design.
11. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Cristina,
Thank you very much for your great review! We are glad that you are happy with our products.
All the best,
Your Ucon Acrobatics Team
Super nettes Team!
Super nettes Team! Tolles Design und durchdachtes Konzept. Produkte sind stylisch und gut verarbeitet! Sehr umweltbewusst. Weiter so..!
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hi Matthäus,
vielen Dank für dein tolles Feedback. Wir freuen uns sehr, das du mit unserem Kunden-Service und den Produkten zufrieden bist.
Liebe Grüße
dein Ucon-Team
Great quality products!!!
18. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Dominiki,
Thank you very much for your great review! We are glad that you are happy with our products.
All the best,
Your Ucon Acrobatics Team
Fast shipping and good quality products
The shipping was fast and the bags are of good quality ! 👍
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Thank you very much for your great review! We are glad that you are happy with our service and products.
All the best,
Your Ucon Acrobatics Team
Love this bags so much
Wow, the service, the quality, the convenience of this bag. Love it it’s my 3th bag I bought!!
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hey Mor,
Thanks so much for your kind feedback - very much appreciated. We are happy to hear that you like our products and service.
All the best,
Your Ucon-Team :-)
Design sympa mais affaires trempées
Design sympa, reçu en décembre mais le sac (modele Hajo) n'est pas du tout étanche, ils ont mis un zip sur le côté dans la poche principale qui laisse rentrer l'eau (une fermeture eclair classique! Même pas plastifié!)
Cycliste, ne surtout pas prendre ce modèle ! Une pluie soutenue mais pas non plus intense d'une demi-heure (la duree de mon trajet quotidien) et les affaires sont trempées à chaque fois.
Je voulais changer d'une autre marque, je n'aurais pas dû. Le sac ne protège pas mes affaires.
23. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ucon Acrobatics
Hello Chloé,
Thank you for reaching out and sharing your concerns about the Hajo backpack. We apologize for any inconvenience you may be experiencing.
The water resistance of our backpacks varies depending on the series. Our Commute Series and Phantom Endurance Series are fully waterproof due to the high-frequency welding process, which ensures no water penetration through seams. For other series, such as the Lotus Infinity, Lotus, and Aloe, while the materials are water-resistant, they are not fully waterproof due to the construction method. For these, we recommend using an additional rain cover during heavy or prolonged rain to ensure your contents stay dry.
If your backpack is from one of our waterproof lines, it should not allow water ingress. This should not be happening, and we want to resolve this promptly for you. Please contact our support team directly so we can assist you further.
All the best,
Your Ucon-Team
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