UBA Group Arvostelua 75

The Worst Customer Service Experience I have ever had. UBA Used to be Good but Now they can't be Compared to Other Top Banks. Even the low Tier Banks have good Customer Service. Trash

Imagine withdrawing cash using your WhatsApp and having it withing seconds, unlike using normal banks apps that takes long or service not available. That strategy is very very important and SMART.

worst bank in Africa they just debited me 10000naira say that my last transaction failed that why they debited it this year bunch of ass holes thieves

Extremely very poor customer service. Don't bother emailing them I have being ignored for 6 months. They can't fix a simple card issue

This bank is so useless. Since Friday to make transfer they couldn’t. They just keep ignoring my mails and and keep sending the same respond.This bank is so worst than I ever though very useless customer aervice. They are only good at delaying transaction just to use for their own purposes

I was genuinely assisted by Mr. Emeka in there branch at UNN at the time I had difficulties opening an account with them! Good employee, Good bank!

I am very upset with the service of Uba group.. on 30 September 2021, there was a fraudulent and unauthorized debit to my credit card From one NORDIC APPROVAL LTD for a web purchase which I did not perform, to my surprise the transaction was on 30 September but I got the debit alert on 1 October enabling the culprit to do away with my money.. after confirming the debit alert I called the bank Staff and was told to wait until 10 business days, this is what they told me at the initial stage: Please wait 10 business days while investigations are being done, as unsatisfactory as this could be I had to go to the nearest branch to make a complaint and request for a chargeback on arriving and filling out a form when it was my turn to be attended to, the Lady on desk told me that they actually received my complaints that I shouldn't have worried coming to the bank again, I said ok.. It took 10 business days and there was no response from the bank ... then I called a customer service after several delays they took the call, after complaining to one of the representatives he told me the same: wait another 10 business days we will investigate and put a chargeback ... this is the third time after 48 days and they told me the same thing to wait 10 business days, yet there is no positive result.. I use to trust UBA groups before but now I understand that UBA groups does not have in mind the best interests of its clients; otherwise, I wonder how someone would initiate a fraudulent transaction on (another person's) UBA customer's account without the bank sending the customer a one-time password for the person to confirm that the transaction is legitimate, even though it took More than 24 hours for the bank to send a debit alert to the customer.. This is totally an act of carelessness, negligence and insecurity on the part of UBA group towards its clients ... although the money in question is only a small amount of money but it actually means a lot to me, but sincerely speaking, I believe same thing can happen to a client with a large amount on their Bank account. I wonder if this happens, how would it handle the situation? Would you neglect the customers complaints and let the criminal go away with the money?