Twilightandco Arvostelua 

This was my second time ordering a pendant lamp from here and again everything went smoothly. The quality is consistent and the designs feel thoughtful. I feel confident recommending them to friends now.

Terrible product received, nothing like the picture advertised so I complained. They replied that I could have a percentage refunded but still haven’t received any refund and ignoring my emails.

I paid $72 for a glass tea infuser pot. The item I received is not the item I ordered (different model). The new model is either defective or poor design. It won't work because the metal hinge is rubbing on the glass and will need to be moved to work, but that would break the glass. I immediately contacted the company to ask for the 30-day refund that was advertised. I have been given nothing but the runaround. I've sent pictures 3 times. I've made videos to share with them. They tried to say it was a 14-day return policy until I showed them screenshots stating otherwise. Then they offered to refund the full amount if I paid to have the item shipped back to China ($43 cost to me). Then they offered to give me 20% of a refund, and I could keep the product (that doesn't work) OR 50% off the next item I purchase from their website (why on earth would I throw good money after bad, spending more $$ on their crappy products?). The bottom line is they are a dropship company that doesn't stand by the products of their suppliers. They are scammers. Please consider spending your hard-earned money elsewhere if you want a product that is worth the money you spend. I'm currently trying to work with Paypal for a refund, but that doesn't look very promising either.

I would give this company 0 stars if I could. My experience was deplorable and I concur with other reviewers that their website and other information is unreliable, at best, but I believe, dishonest and untruthful. DO NOT WASTE YOUR MONEY. The light fitting I ordered was so cheap and badly made, it took more than a month to arrive and was the incorrect item. I wrote them a number of emails, requesting a replacement, then a refund when all I received in return was endless AI generated emails asking me for further information or offering me better deals which involved me paying more money but never a replacement or refund. The would not offer a prepaid return and asked me to pay for a return of the item. In the end I raised a complaint with PayPal, with which I had paid - thankfully - and received a full refund.

Poor quality Chinese knock off products. Do not buy.

SCAM! Do not buy from this company. Purchased a $100 bag 5 weeks ago and it still hasn’t arrived. Customer service is non-existent. They should be banned from trading in Australia

Do not use this company. Their website raves about having an easy Returns policy. This is not the case from my experience. I have been unable to return goods, that were not as described on their website. I am in the process of getting Trading Standards involved. My advice is to shop elsewhere.

DO NOT BUY FROM THIS COMPANY! Paid £46 for what was supposed to be a Jack Daniels mustang. Arrived after 4 weeks. Empty. Straight in the bin. Along with the free glass. Cheap crap. Scam artists that have obviously made a pretty penny. This parcel comes from Cub01 who are Chinese. They are NOT a Belgian company.

I’d give none if possible. This company is a total sham. Items not delivered when they claim they have been. Paid for shipping insurance and they can’t even find the policy for the insurance. Items still in China six weeks after purchase.
Please, don’t trouble yourself with this fraudulent company. STAY AWAY!!!

DO NOT BUY FROM THIS COMPANY. I have been waiting over 3 months for my order. I ordered a 36 light chandelier. After a month only the decorative parts of the order arrived. 3 months later i'm still waiting for the electrical components. Customer service have suggested the couriers have attempted delivery on multiple occasions which is a lie as i've never received any calls or emails from them. They sent me an EVRI tracking number that was invalid and now they are saying that DPD are the couriers.

Oh how I wish I’d checked their reviews before I ordered. I understood from their website that they were a Belgian company. The kettle I ordered was sent from China and took over 3 weeks to arrive. It’s of poor quality with the paint finish already chipped and the spout only opening about 10mm and having to be held open to pour.
I’ve asked for a refund, but expect that will be problematical.
I’d recommend against ordering from this company, which misleads in its advertising and supplies poor quality cheap products.

Terrible untruthful website. DO NOT WASTE YOUR MONEY. The cheap and badly made light took well over a month to arrive and I discover that it has to be returned to CHINA which is not cheap. They sent endless AI generated emails assuring me that it was arriving any day and now refuse to supply a prepaid return. They are just another China based scam

Unfortunately like many others I hadn’t checked reviews before placing the order - as mentioned this is a shell company hiding behind Belgian address, it is in fact a cheap, Chinese factory with products of a lower quality than what you’d get on Chinese fast fashion websites.
Ordered a pyjama set in size Mens XL, it would only fit a male child. Described as soft cotton which is in fact harsh polyester. Delivery took over two weeks which actually isn’t too bad in comparison to other reviewers. No info about returns, contacted via email but we’ll see if any response ever comes.
Please save yourself trouble and avoid.

Bought a clock over $100. Bought the clock specially because they said they were in Belgium. Took a month to arrive, then only worked for a month. So sick of these rip off companies from China where nothing works and they get away with the rip offs.

I wish I could click a zero or worse star review! I spent $85 on what I thought was a beautiful little soft doll handmade from Belgium for my wee granddaughter, and when it came it was a cheap, hideous, hard plastic doll that I could have got for about $7 from the Dollar Store. When I emailed a complaint they responded with a 20% refund offer and 50% off my next order! Are you kidding me, my next order?? As if!! And then they stated "Let it go, this is a one-off offer that we are making especially for you." Let it go????? Wow!!! Never purchase anything from this company!

Don't buy from this company.
Product had terrible quality, it got all rusty within 2 months of use. When I contacted the company they dismissed me saying that their return policy was 30 days only, and didn't even acknowledge the health risks posed by their product.
I bought an induction kettle. Terrible decision.

I ordered a Christmas wreath from these dirty scammers. I have now contacted them on numerous occasions, with no reply. To do this to someone at Christmas, is the lowest of the low. Please please don't be taken in by this horrible nasty company, and please Google remove them from your website. So nobody else get scammed by these scumbags

This company is a dropshipping shell company with an address based in belgium as a veil for the sub-par products coming from the bottom of the barrel ali-express, temu, wish marketplace sellers. Beware, as they have no idea about the technology they sell, let alone any of the other products that move through their product categories. I am now out $140 CAD due to them not vetting their products properly, shipping me an exact replacement of a scam/faulty SSD drive, and then not responding back to issue a refund or credit of any kind. They need their business liscence reported to the governing bodies in the regions that they operate, as well as any place that hosts their virtual storefront, like Shop.

Absolutely terrible. Bought 'Warm White' lights, they came as 'cold lights'. Packaging said 6500K, I asked to return/refund, they wanted more evidence despite requiring an electrician to install. Lights were confirmed as Cold White when turning on. Photos were not enough proof then they wanted a video to further demonstrate they were cold white! Absolutely ridiculous with no accountability. At first I thought it was just me but now looking at the other reviews, they are a scam.

Never received my item. Have been requesting a refund to no avail. I am now taking action through the ACCC.