Twilightandco Arvostelua 

Do not order from this company Twilight & Co. not only did it take for the product to arrive 4 months late it was not what I ordered, they wanted me to pay for the return with tracking number, which would’ve costed almost as much as the product itself. They did offer 15% difference to be refunded to me. But after numerous times asking them to do so they have not replied and completely ghosted me, would not recommend this company.

I ordered lights that failed to arrive, the company stopped reply to emails and I am now trying to recover my money through my credit card.

I made an order on 8th Feb. My item has not arrived. I have reached out numerous times via email, without any reply. Extremely disappointed. I don’t make much money, and what I brought was a gift for someone very special and dear to me. This company is a complete scam. DO NOT BUY FROM THEM. Now I’m at a loss 😢not happy at all

⭐ 1 out of 5

DO NOT BUY FROM TWILIGHT & CO (twilightandco.com)

I ordered on 22 Jan (#TWACO4993) with a promised delivery of 7–10 business days. They missed it by weeks and repeatedly ignored my emails. After finally replying once, they still sent the parcel to the WRONG ADDRESS. No communication, no help, no delivery, no accountability.

The company also ship directly from China. No different than Temu apart from worse customer service, slower delivery times and much more expensive.

This company’s delivery claims are misleading and their customer service is non-existent. I now have to chase a refund.

STAY AWAY. Very disappointed and frustrated.

Do NOT buy from this website - They sell cheap poor quality products for high prices - The item was nothing like was advertised and after making me spend $50 to return it to their warehouse in China they refused to pick up the item from customs and didn't give me the refund. I payed a high price for a cheap product, spent a ridiculous amount of money on the return and now I have no refund and no item! Huge SCAM

They sold me a product that was meant to be 75cm high - it was 40cm.

I contacted for a refund because they sent me the wrong product - they declined and said I can’t change my mind.

I made it clear I’m not changing my mind - they sent me the wrong item and I shouldn’t have to pay for what I didn’t order.

I ordered and paid for an item ($190.00 AU)on 01/12/2025, I have sent numerous emails, my so called item can't be tracked because it was never sent beware of this buisness it is a total scam

I would give a Zero rating if I could. Ordered a Mustang Glass car for my brother in law for Christmas with a matching bottle of alcohol to put into the car. The item arrived and was miniatures in size and was of very poor quality. After going backwards and forwards via email for a few weeks I was told I would get a refund but this never arrived and I have been trying to follow up woth Lisa who is now completely ghosting me. Very poor service!!! AVOID this company

DO NOT ORDER FROM THIS CHINESE COMPANY USING A BELGIUM ADDRESS!

I ordered a lambswool throw. It has not shipped after several weeks; although they quickly charged my credit card for $94.00. You may never see your purchase & if you do, it will be very late getting to you

I have sent e-mails asking about the status, but no response. I am disgusted with myself from ordering an item from a Chinese scam company!

Update: February 19, 2026
My "$94.00 throw"was received today. There was no notice it had been shipped. It was advertized as lambswool & I thought it would be extra warm on my nursing home bed. However, it is the size of a lap throw! The tag on it says 100% Polyester; no mention of lambswool or any kind of wool. Needless to say, I will be more cautious in making internet purchases in the future!
Linda Stoll

As it is obvious that this company is committing internet fraud on a huge international scale I wonder if Trustpilot could supply a list of people who have been subjected to this fraudulent company's scam so that we could form an action group prosecution to recover all the money lost to this criminal scam

Appalling. They have taken the money and run. Ordered two items. One item took 3 months to get to us, with terrible customer service along the way. The other item never turned up. Royal Mail confirmed it has been returned to sender. Twilight has not refunded it, and are not responding to any emails.

TWACO1802 Order Faulty
I ordered and received a faulty light (Bohemia light pendant). After emailing the company to advise, I was requested to provide photos and video evidence of the light when installed and not working. After many emails I received advice that I would be provided a replacement light. The email was very apologetic and seemingly sincere.
Following my reply and response, I have received no tracking advice or shipping advice and the support email provided by Twilight and Co will not reply to my many emails requesting advice on replacement. It has been a month now and still no word. Unfortunately the faulty lamp is just sitting around now unable to be used. Cost was $600 and the original order was placed in Aug 2026.

Watch arrived more than a month after it was ordered. The product arrived in a plastic bag, so damaged the strap had broken and it wasn’t even the product I had purchased. Overall just horrible, would not recommend.

The only good reviews of this company are clearly bots/false reviews.

Spent over $100 each on some floor mats. Received 1 incorrect, and 1 filthy.
The quality also nothing like shown or described on their site.essentially no different to cheap temu quality with a higher price to make you think it’s better.

Emailed and sent pics straight away, with what seemed to be good, quick response- but it was all seemingly an AI Assistant using overly doctored responses to give the false impression of service.

I’m usually pretty careful about online scams but I sure fell for this one. Do not use them is my advice. Unfortunately the only time you will find this is afterwards. I’ll be searching reviews for any online purchase from now on before I pay…..

Ordered a wallet, but when it arrived, it was a cheap chinese knock-off and nothing as we had ordered with extra card slots and leather
Contacted support@twilight who initially said they would forward the correct wallet this was early december, the wallet never came and they stopped answering their emails
This was a Xmas present
This company steals your money as they do not supply the goods you buy and they are scam artists as they send you cheap chinese knock-offs instead of the product you order from their wensite.
DO NOT PURCHASE FROM THIS COMPANY

Terrible quality product but charging a premium price. Wasn't packaged well so on top of that was also damaged. Say they have an Australian warehouse but when you want to return you have to pay to return to China and they spend multiple emails trying to convince me to keep the product for a partial refund. DO NOT SHOP HERE!

Horrible!!! DO NOT WASTE YOUR MONEY!!!

I purchased a gift for my grandmother for Christmas. She received the item and it was the wrong colour and so much smaller than described. I tried to return the item but they want a photo. My grandmother 83 lives 4 hours away by plane. Unsure how I am to get a photo from a senior. The item was packed up ready to return unused and had it in our possession for less than 1 hour. They won’t accept it. I have to pay for my own postage to return and only offered %20 back and %50 off the next order… what a joke that they think we or anyone we know will order from them again.

Don’t waste your time or money. Find a company who is actual reliable.

The Lamp that was sent was not as per the images and was poorly manufactured. they also only sent one when the order clearly states there were 2 lamps. There was email correspondence offering a 20% discount and a 50% discount of the next purchase. I declined, and they said i needed to pay shipping costs. I said as per your terms and conditions twilight are responsible for the shipping costs. No more correspondence from them after many emails from me.
I am now chasing a section 75 from my card issuer, hopefully getting some or all of my £115 back.
Lets hope the card issuers take action against this scam company.

Product came but wasn’t as advertised. Reached out to their info email to ask for an exchange or refund and they blocked my emails when I went to follow up after getting no response.

I placed an order for a doona cover in 21st November. Still have not received order I have emailed many times getting answers saying it’s on its way twice given incorrect tracking numbers. Do not Oder from this company they are scammers !!!