Tutor LMS Arvostelua 386

Paid for a pro version so I get better support. But no support except the ticket. The issue is in the software; someone got access to the courses they removed from the cart, and yet still got approved for those courses even without paying. I requested multiple times to get on a Google Meet so it can be discussed faster. Now I know that they don't have the support. But this is literally hampering my revenue, and they want me to wait day after day just to get their response. it was really a request so it can be fixed faster, i even sent them the video evidence of this issue but yet still no acknowledgement on that and just being asked to share the admin details, the user profile who got the access, and the courses they received for free.

I had a fantastic experience working with Srijoni from Tutor LMS. She was incredibly helpful, professional, and patient while troubleshooting a complex issue with my site's checkout and course enrollment process. She quickly identified the root cause and fixed it perfectly. I am so grateful for her expertise and support – highly recommended!

A great supportive team. Very cooperative and helped us with every customization we wanted. I had great interaction with Dip Saha who is very knowledgeable and implemented every customization with perfectly. Highly recommend.

The support has been really quick to respond and also very useful in finding the source of the problem when I needed them. The plugin has been working great for our internal team trainings as well, giving them a much more practical way to take the courses.

Great experience

Great platform. Using it for years. Great support too. Fast answers.

The system is good in terms of functionality and usability. One general shortcoming that has bothered me is the difficulty of getting an overview of a student’s activity — an overview that shows completed lessons, quizzes, and assignments, while also displaying the results and providing the option to go directly to submitted quizzes and assignments for a quick review.

Some of the support staff lack knowledge of the product and struggle to understand the issues they are being asked to help with.

Errors that have been identified and acknowledged take many months to get fixed, if they are fixed at all. One example is the uploading of documents in assignments. If a student needs to submit more than one document, all documents must be uploaded in a single operation. You cannot upload the documents one by one and then submit the assignment.

This was promised to be fixed seven months ago, but nothing has happened. This has been a huge frustration for instructors and students.

The customer service seems to fight with you and always saying it's your problem, Still don't allow me to add a screenshot to show the problem, Still don't provide any roadmap for divi builder which they claim is supported by tutor lms. Also, they have added their them, which if you click ruins all your website by installing their own builder into the website.

Amazing and fast tech support. 100% of our website issues are always resolved either by Nafiz, Dip Saha or Srijoni. They always find a workaround if it takes a few more time to solve the issue with a permanent solution.

I encountered issues with the Theme, Login Page issues, Quiz and editing menu, so I reached out to Tutor LMS for assistance. Agent Srijoni, Nafiz and Maizul was extremely helpful—their technical knowledge is strong and perfectly aligned with my requirements. By following their instructions and guidance, I was able to resolve all my problem and the issue successfully.

Thank you, Srijoni, Nafiz and Maizul, and thank you to the Tutor LMS team for the excellent support.

Amazing product and support team, quick and precise. I really recommend this plugin overall. We have been using it for a year now in our academy and it couldn't be better.

I had a critical compatibility issue between Tutor LMS and WooCommerce that affected my checkout page. After reaching out to support, their team responded promptly, identified the root cause, and resolved it efficiently.

What stood out was their willingness to actually investigate the issue in-depth rather than giving generic responses. I appreciate that they took it seriously and delivered a real fix.

Overall, very reliable support experience. 👍

Tutor LMS support is always answering my messages fast and helping me with any question I have. It has been 5 years now since I have purchased the Pro versions, and I am getting the best support possible. So keep going with the amazing work, guys!

Very fast and friendly support. My issue was resolved in no time. I'm really happy with Tutor LMS support!

Dip Saha has been very kind, fast, and effective. Additionally, he has offered help in case I need it again, a great worker!

Its a great plugin for LMS systems beside they have an amazing support team specially Mr.Nafiz