Turner's Outdoorsman Arvostelua 

On 11/26/22 I went to the Turner store on Mohawk Drive in Bakersfield, and paid in full for a Kimber pistol that was on sale. A couple of days into the ten day waiting period, I received an unsigned form letter dated 12/1/22 from the DOJ stating that they were delaying the sale for thirty days while they investigate my identity and the possibility that the gun was stolen. The DOJ has done this on every gun I have purchased in the last two years and this makes three times, and my fingerprints were livescanned over a decade ago. The FFL I used on the previous two DOJ delays simply handed me my gun at expiration of the delay, since nothing was found as usual. Anyway, I received a phone call from Turner's on 12/26/22 wherein they stated the DOJ hold had expired without incident, but Turner's was choosing to cancel the sale anyway. They said they would be refunding my money LESS the $44.70 DROS fee ( $7.00 of which is Turner's own "service charge"). I protested that since it was Turner who was cancelling the sale, they should be the one who eats the DROS fee, but they stood firm. All they had left to do was hand me the gun that I arguably owned at that point, but they opted to cancel. So, I went to their store on 12/26/22 and returned two mags that I had previously bought for the gun I was now not getting. While I was there, I asked for the refund on the gun. They refused, stating that refund amounts over $500. had to be mailed to my address by corporate. They didn't say when that refund would come. So, now Turner has had the use of over $1,300. of my money for more than a month, and counting, and still intends to rip me off for the DROS fee they rendered useless. When I buy a gun from a customer friendly FFL, I will have to pay the DROS fees again. The DOJ is violating people's rights and Turner is helping them do it.

Long time customer of Turners. Purchased a 22 ca Browning pistol from the Ontario Store. Contacted Browning (the manufacturer) on a loading issue I am having with the pistol, and Browning stated that they will pay for the shipping back to them to check out the pistol, all I had to do was bring it to an FFL (Turners) and Turners would only have to call Browning so they could send Turners the shipping label. Went in and told the mgr this, and he insisted on charging me a $30 "shipping" charge, even though I told him that Browning would pay for this. I asked him if the $30 is a "handling" charge, and he flippantly told me that it is a shipping charge. I told him thanks, that I will bring it to another FFL that knows about not ripping off a customer for additional shipping charges, that I would not be buying anything from Turners again. You just lost a good customer.

Today we had a very bad experience at Turners Outdoors on Blackstone/ Bullard in Fresno. We wanted to share this with everyone.

Our number got called by an employee named Phil, he asked what we was there for. We told him it was for a gun transfer. He rolled his eyes immediately and shook his head at us. I asked, Do you not want to service us? He told us, rudely that tranfers takes a long time to do and that he did not like to do them. He commented that was probably why they had asked him to come to the back to help out.

He avoided my question and asked where our gun was. We told him it was with us. He said why we didn’t check it in. We told him no one asked us to. We explained that we carried it in the store for half an hour and not once did an employee or manager in the store inform us it had to be checked in first. Mind you, this is our first time doing a gun transfer ever.

Rudely, he told us there is a posting at the door!!! I said, are you expecting all Turner customers to read all postings at the door prior to coming in? Again he avoided the question and babbled to another customer how it was posted on the door and we should have seen it. Note: this part should have never been said by the employee.

We went to the front to check in the gun and asked for a manager. Once the manager came you can see Phil come strolling up to the front as well. I proceeded to explain the situation and Phil rudely interrupted and replied “you know, we don’t have to service you. If you don’t like it you can leave”!!! Gun transfers is a hassle and a pain in my ass to do. Note: Another thing that should not have been said.

We explained how poor his customer service was in front of the manager yet the tackle manager did not stop Phil from talking to us rudely. By this time, we knew Phil and the manager was in cahoots.

Phil left and I told the manager, if it was any other place the employee would have been stopped or reprimanded by a manager. Yet the manager said nothing he just continued to process our check in. We never received an apology from either staff.

This is the part that really ticked me off. I asked the manager once we were checked in could he assign a different employee to service us. He told us it’s however the dice rolls! He cannot control who we get.

They took our gun to the back of the store. After waiting for another to be serviced we were fed up and asked for our gun back and just left the store.

Unfortunately no pictures of who he is but you will know once you talk to him he is very rude elderly person who seems like he doesn’t even want to be there.

I purchased a brand new Beretta handgun,they let me handle the one in the case, they said they had to order it so I pick it up not fully checking my gun got home and the mag kept jamming I took it back and the guy told me he has two and they jams like that as well? Now my brand new gun never been fired is in the shop. I told the manager I didn't want that gun I want a new one.This gun has marks as it was a used gun also ,he told me the gun is registered to me and thats your gun and he cannot give me a new one.I would never be able to trust this gun or any one in that store on Hawthorne.

I went in there and they close in 20 minutes I just asked him if I could ask a question and he said unfortunately no they’re only doing pick ups so I will never take my business to them if I can’t even ask a simple question what kind of customer service is that I read this a half star don’t waste your time shopping there

In our pursuit of hunting equipment, we established communication with Turners Outdoors Man, a recognized supplier renowned for promptly delivering top-quality hunting gear to meet our needs.

Everybody’s rude! I would never recommend this place to a blind person . I’ve heard them makes weird jokes about customer who was there before me, male workers tend to show off infront of a female worker, they all have attitudes as if they’re better than you Etc…. This place sucks KW DEFENSE IS EXCELLENT SPOT. GOOD CUSTOMER SERVICE AND EMOLOYEES.

This place is terrible. I am a member of the US military stationed in LA and Turner's was not willing to work with me at all. I am not a citizen of California but state laws say a copy of my PCS orders stationing me in LA are enough to prove state residency to purchase a gun. Turner's flat out refused to accept my PCS orders. They wanted me to get a state ID instead. None of the employees there understood state laws or the military.
If you are in the military I highly recommend you to take your business elsewhere.

Bought a 9mm in 20 15 it never worked good so I sent it to get repaired and bought a .380 the problem is that after they sold me a lock for the 9mm and I locked it with an XD lock the salesman who sold me the .380 wants me to buy 2 locks. I told them that it was ridiculous since I already have one for the 9mm. They said I have to bring the receipt and that the lock had to be bought within 1 month which I think is just bad business and probably against the law.