turbify.com Arvostelua 685

Vastaus yritykseltä turbify.com

3 päivää sitten

Thank you so much for the honest and balanced feedback—we really appreciate hearing that our service was "fairly good by today's customer service standards" and that the chat person was helpful to you. Your point about our website opening a new window every time you click on anything is excellent UX feedback, and we understand how disruptive and frustrating that navigation pattern can be when you're trying to complete tasks efficiently. We'll pass this along to our Engineering team for review. We also want to clarify that we do not use AI chatbots—all of our chat support is provided by live agents supporting customers in real time. We're glad to hear that the agent was helpful, and we appreciate you taking the time to share your experience and suggestions with us. If you have any other feedback or need assistance in the future, please don't hesitate to reach out!

Vastaus yritykseltä turbify.com

4 päivää sitten

We're very sorry to hear about your experience, and we completely understand how devastating it must feel to believe that 25 years of your ECS magazine work is gone after re-registering your domain with us. When you contacted us because your website was not live, our team checked your account and found that your name servers were not pointing to Turbify, which is why the site wasn't resolving, and our specialist advised updating the DNS records to point back to Turbify's name servers so your hosting and content could be accessible again.

We understand you were frustrated and didn't want to update the records, and that during a follow-up call the verification process added to that frustration. It's important to clarify that if your domain's name servers are pointed elsewhere, your website and content hosted with us won't be visible online, but the data itself typically remains on our servers unless the hosting account was canceled or expired—it's not automatically deleted just from a domain re-registration.

We'd really like another chance to investigate your hosting account status, verify whether your files and database are still intact, and walk you through the DNS or name server changes needed to restore your magazine site. Please contact us at +1 833-689-8585 to get help recover your 25 years of work if it's still on our servers.

Vastaus yritykseltä turbify.com

4 päivää sitten

We're sorry to hear that you felt our customer service inflated the website's advertised price and that the explanation didn't feel satisfactory to you. When you contacted us about the price increase on your 5-mailbox plan, our agent explained that you currently have our "saves program" applied to your subscription, and suggested switching to the Web Hosting Essentials plan as a potential alternative. The pricing discussion involved clarifying the difference between promotional rates shown on the website (which apply to new customers for an initial term) and renewal or standard pricing for existing accounts, which can be higher. You also asked about adjusting your price back to the $95 you originally paid when you signed up with Yahoo Small Business, and we explained that unfortunately that specific legacy pricing is no longer available under current plans.

We understand that price changes are frustrating, especially when the advertised rate looks lower, and we should have been clearer upfront about how promotional pricing works versus ongoing subscription costs. If you'd like to review alternative plans or discuss any available discounts or retention offers, please contact us at +1 833-689-8585 so we can work together to find a solution that fits your budget.

Vastaus yritykseltä turbify.com

4 päivää sitten

Thank you for taking the time to share your experience and for your professional, constructive feedback—we really appreciate hearing from someone with 10+ years of software development experience who has used multiple hosting providers and can offer that perspective. We're genuinely sorry that you struggled for 4 days trying to purchase a domain and hosting, and that your support experience along the way was disappointing. Our records show that our agent helped you troubleshoot the payment issue by suggesting a different browser, which allowed you to complete the purchase, and later assisted when your emails were landing in spam by checking your DNS configuration and explaining that your domain and hosting DNS were not currently pointing to Turbify.

We recognize that these issues should have been resolved much more quickly and with clearer guidance from the start. Your offer to contribute and help improve customer experience is incredibly generous, and we'd love to connect you with our product and support teams to discuss your insights—please reach out to us at +1 833-689-8585 or reply to our latest email, and we'll make sure the right people hear your feedback and explore how we can work together to improve service reliability and support quality.

Vastaus yritykseltä turbify.com

4 päivää sitten

We're very sorry to see such strong language and to hear that you've had an experience that left you feeling this way about our company. Based on our records, you had a pending invoice on your account, and our billing team attempted to reach you by phone to discuss the outstanding payment and provide assistance, but we were unable to connect with you. We also followed up twice more by phone and sent you email notifications regarding the invoice status.

We understand that billing matters can be stressful, and we want to make sure there hasn't been a misunderstanding about charges, services, or account status. If you believe you were charged incorrectly or if there's a specific issue that led to this review, we'd genuinely like to hear from you and work toward a resolution—please contact us at +1 833-689-8585 so we can review your account together, clarify any concerns, and ensure everything is handled fairly and transparently.