Ordered through Tu, won’t bother again, got half an order, shame I needed quickly. Offered refund eventually after long phone call, I should have known when I saw EVRI were delivering company. Tota... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Not having a Sainsbury’s store nearby, I have had to purchase clothing online. The delivery times have been excellent and the clothes well packaged. The clothing is reasonably priced and good quality.... Näytä lisää
Easy to follow site. Good choice and price. Excellent delivery, kept informed. Products delivered well packaged with hangers. Good quality clothing, will be ordering again....happy customer!! Th... Näytä lisää
Yritys on vastannut
I shop for my elderly mother through Sainsbury’s TU online roughly every six weeks, as she loves to scroll and choose her new wardrobe and then receive it all pre-hanged and ready to store and wear. W... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Tu clothing by Sainsbury's
Yrityksen kirjoittama
Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.
The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.
Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.
Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.
Yhteystiedot
33 Holborn, EC1N 2HT, London, Yhdistynyt kuningaskunta
- 020 7695 6000
- tuclothing.sainsburys.co.uk
4,0
Hyvä
19 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic online shopping experience.
Easy to do online searching for shopping. Lots of variety and choice and best of all, great prices. Very good delivery service to local Sainsbury’s for us to pick up. Cannot fault Tu clothing.
25. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello there,
Thank you for your fantastic 5-star review! We're so pleased to hear you enjoy the ease of online shopping, the wide variety, and our great prices. It's wonderful that our delivery service to Sainsbury's works so well for you.
Best wishes,
Sanjukta.
Customer service let down!
Among my order should have been a two pack of vests...only one of the vests arrived...Customer service advised that I needed to take it to Sainsbury's/Argos in order to get a refund. I explained that I was just out of hospital and could not drive, but was advised that it was the only way I could get a refund.... return taxi fare twice the cost of my refund! Not impessed
20. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello there,
I appreciate you sharing your experience with us. I am truly sorry to hear about the missing item and the difficulties you encountered with the return process, especially given your recent hospital stay. I understand how frustrating this situation must have been, and we are reviewing our procedures to prevent similar issues. Your feedback is invaluable as we strive to improve our service.
Thanks,
Sanjukta.
Stock issues
Have placed quite a few orders for childrens clothes over the last few weeks and have noticed items are showing as in stock but upon ordering within 24 hours items are being refunded because of stock issues. Spoke with customer services over Facebook and was told the item was out of stock and to keep checking for when it is back in stock. Problem is these items are showing as in stock so how can i check? Customer service didnt seem to understand my issue which was no help at all. I would advise TU to sort their website glitches as this is quite frustrating when placing orders and not knowing if i will receive the full order
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello there,
Thank you for your feedback. I sincerely apologise for the frustration and inconvenience you've experienced with the stock discrepancies on our website and the subsequent cancellations. We understand how disappointing it is to place an order only to find out items are unavailable, especially when they are showing as in stock. I am also sorry that our customer service team was unable to fully resolve your issue. I am actively working to address these website glitches to improve the accuracy of our stock information.
Thanks,
Sanjukta.
Fabulous dress quick service and great…
Fabulous dress quick service and great value
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello Boyne,
Thank you for you Fantastic 5-star review.
I am so pleased to hear that you are happy with your fabulous dress, our quick service, and the great value! Thank you for your wonderful feedback.
Best wishes,
Sanjukta.
Not good
I have never experienced such bad customer service. I returned a dress that was faulty via the QR code sent to me. This was collected on 11th July. After lots of phone calls and promises that the money will be refunded in 5 working days I still have not received the full amount only a part payment. Now they are saying that they haven’t received the parcel? And hanging up or leaving me waiting and not getting back.
I order from lots of companies who have always been sympathetic if I had a problem and resolved it quickly. But not this time.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello Nick,
I am truly sorry to hear about the difficulties you've experienced with your return and refund. I understand your frustration regarding the partial refund and the conflicting information about the parcel's receipt. I am actively investigating this matter to understand why there's been a discrepancy and why you haven't received the full amount. I am committed to resolving this for you as quickly as possible.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Happy Bunny
I love your dresses this year. Good prices and easy to use website. I didnt have any problem collecting my purchases either
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello Carol,
I am so happy to hear that you love our dresses this year and found our website easy to use. It's wonderful to know that collecting your purchases was a smooth experience. Thank you for your fantastic 5-star review!
Best wishes,
Sanjukta.
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello there,
Thank you for you Fantastic 5-star review.
I am so glad to hear that you found our website easy to navigate and that the returns process was straightforward for you. Your positive feedback is much appreciated!
Best wishes,
Sanjukta.
All the items of clothing were correct…
All the items of clothing were correct sizing fitting lovely & lovely material and very comfortable
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello Gill,
I am so pleased to hear that all the clothing items were the correct size and fit you lovely! It's wonderful to know you found the material lovely and very comfortable. Thank you for your amazing 5-star review.
Best wishes,
Sanjukta.
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello Sally,
Thank you for you Fantastic 5-star review.
I am delighted to hear that ordering and collecting from your local store was a smooth and easy experience for you. Thank you for sharing your positive feedback!
Best wishes,
Sanjukta.
Tu had what I wanted
Tu had what I wanted. I used to be loyal to another retailer who no longer make what I want. Tu sell a perfect match and at a much cheaper price. The order process was easy and the goods are perfect. Very pleased
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hello Alison,
Thank you for you Fantastic 5-star review.
I am so happy to hear that you found exactly what you were looking for with us! It's wonderful to know that our products are a perfect match and that you appreciate our pricing. I am also delighted that your ordering experience was easy and that you are very pleased with your goods. Thank you for your kind words!
Best wishes,
Sanjukta.
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi there,
I am so happy to hear that your ordering and pickup experience was easy and convenient for you! I appreciate your positive feedback.
Best wishes,
Sneha.
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Pauline,
I am so pleased to hear that you experienced good service and that your order was sent out quickly. Thank you for your amazing 5-star review!
Best wishes,
Sneha.
The new system when collecting is not…
The new system when collecting is not working. It took several attempts to key in my order number then had a long wait to get my items although there were very few customers. While waiting another customer got her items immediately
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Colin,
I sincerely apologize for the difficulties you experienced with our new collection system and the extended wait time for your items. It's frustrating when a new process doesn't work smoothly, and I understand your concern about other customers receiving their items more quickly. We are actively reviewing our system to improve efficiency.
Thanks,
Souvik
I have ordered from TU online many…
I have ordered from TU online many times now. I pick up from Argos inside Sainsurys in Selby . It works really well for me , and always goes very smoothly .Thank you
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Julie,
I am so pleased to hear that our online ordering and collection service at Argos in Sainsbury's Selby works so well for you. It's wonderful to know that your experiences have consistently been smooth. Thank you for sharing your positive feedback with us!
Best wishes,
Sneha.
Nighties were good quality,but should…
Nighties were good quality,but should have ordered a size down as they came up a bit big ,but have ordered more in a smaller size
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Linda,
I am so glad to hear you're pleased with the quality of our nighties! I appreciate your feedback regarding the sizing and are happy you've ordered more in a smaller size.
Best wishes,
Sneha.
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Gracy,
I am so pleased to hear that you experienced great service and are happy with the quality of our clothing. Thank you for your wonderful feedback!
Best wishes,
Sneha.
Easy to order online
Easy to order online, and very quick delivery. Really pleased with my purchases.
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi there,
I am delighted to hear that you found ordering online easy and that your delivery was very quick. It's wonderful to know you're pleased with your purchases!
Best wishes,
Sneha.
Great service
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Patricia,
Thank you for your Brilliant 5-star review.
Best wishes,
Sneha.
Great school uniform
I ordered some cycling shorts, school trousers and skirts for my daughter. The skirts were too big but everything else was great. It was easy to return the skirts to Argos in the Sainsbury’s store.
24. elokuuta 2026
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Michelle,
I am so happy to hear that most of your order was great and that the return process for the skirts was easy for you. I appreciate your positive feedback!
Best wishes,
Sneha.
Vastaus yritykseltä Tu clothing by Sainsbury's
Hi Sherry,
I am happy to hear that our delivery updates met your expectations. I appreciate your positive feedback!
Best wishes,
Sneha.
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