Tryrovina Arvostelua 592

Vastaus yritykseltä Tryrovina

11.6.2026

Hi Robin,

Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you experienced while trying to cancel your subscription, and we understand how frustrating it must have been to contact us multiple times before getting a resolution.

We're very pleased to hear that Miya was able to respond quickly and diligently resolve the issue for you. Providing timely and effective support is extremely important to us, and we'll be sure to share your kind words with her.

Thank you again for your patience and for giving us the opportunity to make things right. We truly appreciate your feedback and your support.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

Päivitetty 11.6.2026

Hi Kristine,

Thank you for taking the time to share your feedback! We're delighted to hear that Dadah was able to provide the support you needed.

Providing helpful and attentive customer service is very important to us, and we're glad Dadah could assist you and make your experience a positive one. We'll be sure to pass along your kind words.

Thank you again for your support and for being a valued part of the Rovina community.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

10.6.2026

Hi Chris,

Thank you so much for taking the time to share your experience! We’re delighted to hear that Jean was able to assist you with a quick and hassle-free resolution.

We completely understand wanting to avoid the inconvenience of return shipping, and we’re glad we could find a solution that worked well for you. We truly appreciate your openness to continuing to try the product, and we hope you’ll see positive results over time.

Your satisfaction means a lot to us, and we’ll be sure to pass your kind words along to Jean.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

10.6.2026

Hi Mary Anne,

Thank you so much for your kind words and 5-star review!

We’re glad to hear that Dadah was able to assist you promptly and effectively with your concerns. Providing helpful and responsive support is what we always strive for, and it’s wonderful to know he made a positive impact on your experience.

We truly appreciate your support and feedback!

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

10.6.2026

Hi Kevin,

Thank you so much for your 5-star review and kind feedback!

We’re glad our team was able to accommodate your last-minute change and ensure there was no disruption to your delivery. Providing smooth and reliable service, even with urgent requests, is always our goal.

We truly appreciate your support and are happy to have you as a customer!

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

10.6.2026

Hi Todd,

Thank you for your feedback, and we’re sorry to hear about the inconvenience you experienced.

We understand how frustrating it must be to receive additional shipments after attempting to cancel your subscription. Please rest assured that we take this seriously. We have already processed your cancellation request, and we’ve also reached out to you via email to confirm the details and ensure your subscription is fully stopped moving forward.

We appreciate you taking the time to contact us and provide your information during your cancellation attempts. Your feedback helps us improve our process to prevent this from happening again.

If you need any further assistance, please don’t hesitate to reach out—we’re here to help.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

10.6.2026

Hello, Bob.

Thank you so much for your wonderful feedback and for the 5-star review on Trustpilot!

We’re truly glad to hear that Angelie was able to assist you through a complicated situation and turn it into a positive experience. She always strives to provide clear guidance and supportive solutions, and it’s great to know she was able to help you manage your auto-refill concern, explore your options, and feel more comfortable moving forward.

Your kind words will surely mean a lot to Angelie and the rest of the team. We appreciate your trust and are happy we could assist you!

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

9.6.2026

Hi Alisha,

We’re truly sorry to hear about your experience and understand how frustrating this situation must feel for you. We take feedback like this very seriously and would like to address your concerns transparently.

First, we want to clarify that Rovina does not pay for fake reviews. All reviews are submitted voluntarily by real customers based on their personal experiences with both our products and customer support. We respect every customer’s opinion, whether positive or negative.

After reviewing your concern, we understand that you feel you received more product than expected within a short period of time. The recurring orders were generated under the subscription option selected during checkout, which is clearly disclosed throughout the customer journey, including before checkout, during checkout, in confirmation emails, and inside the customer account portal. However, we never lock customers into subscriptions, and customers may cancel anytime through the portal or by contacting our support team.

We also want to assure you that our products are manufactured in FDA-registered and GMP-certified facilities and go through quality control processes to ensure product consistency and safety.

We’ve already reached out to you directly to further review and address your concerns regarding your account and orders. Kindly reply to our message so we can work toward a proper resolution for you.

Thank you for your feedback, as it helps us continue improving both our products and customer experience.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

9.6.2026

Hi Melissa,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that you received prompt, polite, and respectful assistance from our team.

Providing timely and satisfactory customer support is very important to us, and your kind words truly mean a lot.

Thank you again for your support and for being a valued part of Rovina!

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

9.6.2026

Hi Ron,

Thank you for taking the time to share your feedback. We truly appreciate your kind words about our team and are glad to hear that you found our support helpful.

We’re sorry to hear that the product wasn’t the right fit for you and sincerely apologize for the inconvenience caused by the continued shipments after your cancellation request. We understand how frustrating that experience can be.

Please know that your feedback is important to us, and we are continuously working to improve both our processes and customer experience to help prevent situations like this moving forward.

Thank you again for your patience and understanding, and we appreciate the opportunity to assist you.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

8.6.2026

Hi Ann,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that Jean was able to assist you promptly and make your experience a pleasant one. We truly appreciate your kind words and your feedback, it means a lot to our team. We’re always here to help whenever you need us

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

8.6.2026

Hi Oksana,

Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with our customer service team. Your feedback means a lot to us, and we truly appreciate your support. If you ever need anything, we’re always here to help

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

8.6.2026

Hi Adam,

Thank you so much for your kind 5-star review! We’re delighted to hear that Jean was wonderful and helpful in all aspects of your experience. We truly appreciate your feedback and will make sure to share your lovely words with her. If you need any further assistance, we’re always here to help

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

8.6.2026

Hi Angel,

Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Jean provided you with excellent customer service and kept you updated about your order. We always aim to keep our customers informed every step of the way, so it means a lot to know this was appreciated. We truly value your support and will be sure to share your kind words with Jean. If you need anything else, we’re always here to help.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

8.6.2026

Hi Margarita,

Thank you so much for your 5-star review! We’re delighted to hear that you’re happy with the product and that Anthony was able to provide you with fast and excellent customer service. We truly appreciate your kind feedback and will make sure to pass your appreciation on to him. If you need anything in the future, we’re always here to help.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

8.6.2026

Hi Mauricio,

Thank you so much for your 5-star review! We’re glad to hear you received a quick response from Nicole. We truly appreciate your feedback and will be sure to pass your kind words on to her. If you need any further assistance, we’re always here to help.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

8.6.2026

Hi Julie,

We’re sorry to hear about your experience and understand your concern regarding the subscription.

To clarify, subscription terms are presented at the time of purchase, including details of recurring billing. However, we’ve reviewed your case and can confirm that your subscription has now been cancelled and the latest charge has been refunded.

We have also reached out to you via email with the full details of the resolution. Please check your inbox (and spam/junk folder just in case) for our message.

We appreciate your feedback and remain committed to ensuring all concerns are handled fairly and transparently. If you need any further assistance, we’re here to help.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

7.6.2026

Hi Lisa,

Thank you for taking the time to share your experience and for the 5-star review. We’re glad to hear Kat was able to assist you and provide a solution that worked for you.

We always aim to respond promptly and support our customers fairly, so it’s great to know this reflected in your interaction with us. We also appreciate your continued support of astaxanthin and are happy to hear you’re enjoying the benefits.

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

6.6.2026

Hi Tracy,

Thank you so much for taking the time to share your feedback! We’re delighted to hear that Jodi provided such amazing customer service and was able to assist you quickly and precisely.

Your kind words truly mean a lot to us, and we’re so happy to know that you love both our products and the support you received from our team. We’ll be sure to pass along your appreciation to Jodi.

Thank you again for being a valued part of Rovina!

The Rovina Support Team.

Vastaus yritykseltä Tryrovina

5.6.2026

Hi Alejandro,

Thank you so much for your 5-star review! We're delighted to hear that Nicole was able to assist you promptly and provide the support you needed. We'll be sure to share your kind words with her. We truly appreciate your feedback and thank you for choosing Rovina!

The Rovina Support Team.