Have canceled subscription multiple times. They keep sending products and charging me. My subscriptions show canceled on their website. But their product keeps coming no matter what we tried. I tried... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I haven’t say that Anthony handles my concerns with nothing but pure consideration for situation I was dealing with regarding a refund. He was quick to respond and to deal with the problem without an... Näytä lisää
Yritys on vastannut
I had a small issue with the ordering of this project and Jodi whom assisted me to get it sorted did a fantastic job. Very kind lady, prompt and willing to assist with my inquiries. Very grateful f... Näytä lisää
Yritys on vastannut
I am loving this product! I can tell my skin has more elasticity to it. The crepey skin on my legs is less noticeable as well. Customer service is beyond HELPFUL AND POLITE if you ever need to reach... Näytä lisää
Yritys on vastannut
4,3
Erinomainen
592 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Dealing with Gem was a pleasure
Dealing with Gem was a pleasure
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Greg,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a pleasant experience with Gem. We'll be sure to share your kind words with her—they'll mean a lot.
We truly appreciate your support and are grateful for the opportunity to assist you. If you ever need anything in the future, we're always here to help.
The Rovina Support Team.
I want to recognize Jean
I want to recognize Jean, Customer Support Specialist at Rovina, for providing truly exceptional customer service. From beginning to end, she treated me with kindness, patience, and genuine professionalism. She listened carefully to my concerns, answered every question thoroughly, and made sure I felt supported throughout the entire process.
Jean went above and beyond to provide elite customer care, and it’s rare to find someone so dedicated to ensuring a positive customer experience. Her compassion, attention to detail, and commitment to helping customers reflect the very best of Rovina. She is a tremendous asset to the company, and I sincerely appreciate everything she did for me.
Thank you, Jean, for setting such a high standard for customer service!
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Ro,
Thank you so much for taking the time to share such a thoughtful 5-star review. We’re truly grateful for your kind words and delighted to hear that Jean provided you with the level of care and support you deserved.
We’ll be sure to share your wonderful feedback with Jean. She takes great pride in helping our customers, and we're glad she was able to make a positive difference in your experience.
Your feedback means a great deal to us, and we appreciate the opportunity to assist you. Thank you again for your trust and support.
The Rovina Support Team.
Arlyn from ROVINA really helped me a…
Arlyn from ROVINA really helped me a lot today, thank you
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Joey,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Arlyn was able to assist you and make your experience a positive one. We'll be sure to share your kind words with her, they'll mean a lot.
We truly appreciate your support and are always here if you need any assistance in the future.
The Rovina Support Team.
Thank you Jean for your fast and kind…
Thank you Jean for your fast and kind service. It truly is appreciated. Maybe if the site was easier for me you would not have had to intervene. Thanks again.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Ufford,
Thank you so much for your kind 5-star review! We're delighted to hear that Jean was able to provide you with fast and caring support. We'll be sure to share your thoughtful feedback with her.
We also appreciate your comments about our website. Feedback like yours helps us identify opportunities to improve the experience for all of our customers, and we'll certainly take it into consideration.
Thank you again for your support, and we wish you all the best!
The Rovina Support Team.
Kat was quick
Kat was quick, courteous, professional and resolved the matter to my complete satisfaction. I greatly appreciate Kat's assistance.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Gerald,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Kat was able to assist you quickly, professionally, and to your complete satisfaction. Your kind words mean a great deal to our team, and we'll be sure to pass your feedback along to Kat.
We truly appreciate your support and thank you for choosing Rovina. If there's ever anything else we can help you with, please don't hesitate to reach out.
The Rovina Support Team
I really appreciated the prompt service…
I really appreciated the prompt service and attention paid to my situation by Arlyn the agent who helped me. Thank you so much for your service.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Erin,
Thank you so much for taking the time to share your experience!
We're delighted to hear that Arlyn was able to provide prompt service and give your concern the attention it deserved. Your kind words mean a great deal to our team, and we'll be sure to share your feedback with Arlyn.
Thank you for choosing Rovina. If there's ever anything else we can assist you with, please don't hesitate to reach out.
The Rovina Support Team
Thank for helping
I had a minor issue with an order.
They were kind enough to understand the situation and managed to resolve it.
Thank you for being helpful and attentive.
Jose Ortiz
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Jose,
Thank you so much for taking the time to share your experience!
We're delighted to hear that we were able to understand your situation and provide a resolution that met your expectations. Your kind words about our helpful and attentive service truly mean a lot to our team.
Thank you for choosing Rovina. If there's ever anything else we can assist you with, please don't hesitate to reach out.
The Rovina Support Team
If I were able to give a negative…
If I were able to give a negative review, I would. My order went all over Minnesota, and even North Dakota. I attempted to both call and email Rovina to discuss this matter, but they don't answer their phone, and you can't leave a message because the voicemail is full. In the alternatives, I emailed Rovina three times. Never once did I get a response. Rovina has my correct address in my account, however, they did not send it to my address.They sent it to someplace in Pequot Lakes, MN. It went to a po box. They still do not answer their phone, and they have yet to reply to 1 of my emails. I don't recommend that anybody order Astaxanthin from Rovina.
**They responded to my review, saying I could email. Did you not read my review? I emailed no less than three times with no response.
**Also, I spoke with USPS. I wasn't informed that was the address you gave them. They were terribly confused by the tracking information
Which had it going to pequot lakes, where it was eventually delivered, a number of times. It was also in brainerd, at least twice; saint paul, at least twice; waite park, at least twice; and even in west fargo, which is five miles from my apartment.
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Jean,
Thank you for updating your review. We sincerely apologize that your experience did not meet your expectations.
We have already reached out to you directly by email to address your concerns and provide a resolution. After reviewing your order and tracking information, we also processed a full refund as a gesture of goodwill.
We understand how frustrating the tracking updates were. Once a package is accepted by the carrier, the routing and delivery scans are managed by the shipping provider and can sometimes appear confusing. Even so, we recognize the inconvenience this caused and regret your experience.
We appreciate your feedback and hope you'll review the email we've sent. If you have any additional questions or concerns, simply reply to that email, and we'll be happy to continue assisting you.
The Rovina Support Team.
Great customer service
Great customer service. I accidentally had my order going to the wrong address and Miya was able to correct it for me in record time.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Ria,
Thank you so much for your wonderful review!
We're thrilled to hear that Miya was able to quickly update your shipping address and resolve the issue in record time. Providing fast, accurate, and reliable support is something we strive for every day, and we're delighted that Miya could make your experience a positive one.
We'll be sure to share your kind words with Miya, they'll mean a lot to her!
Thank you for choosing Rovina. If you ever need anything else, we're always here to help.
The Rovina Support Team.
Communication was successful
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Michelle,
Thank you for your 5-star review! We're glad to hear that our communication met your expectations. We truly appreciate your feedback and your patience throughout the process. If you ever need any assistance, our team is always here to help.
The Rovina Support Team.
Great product and followup
My contact Jean at this company went above and beyond to assist me. This company not only produces a great product but also has great employees!!!!
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Amalia,
Hi Amalia,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you had such a positive experience with Jean. We'll be sure to share your kind words with her, they'll mean a lot.
We're grateful for your trust in Rovina and are thrilled that you're enjoying both our product and the support you received. If you ever need anything in the future, we're always here to help.
The Rovina Support Team.
Bash handle my request fast and…
Bash handle my request fast and professional great customer service thank you bash for all you do
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi, Kadejah.
Thank you for your amazing 5-star review! We're so glad we could handle your request quickly and provide the great customer service you deserve. We truly appreciate your support and look forward to helping you again. Have a wonderful day
The Rovina Support Team.
Vastaus yritykseltä Tryrovina
Hi Mister Tannaf,
Thank you so much for your kind words! We're delighted to hear that Gem was able to assist you and provide the help you needed.
Your feedback means a lot to us, and we'll be sure to share your appreciation with Gem. If you ever need any further assistance, please don't hesitate to reach out, we're always here to help.
Thank you for choosing Rovina!
The Rovina Support Team .
Customer service was very responsive…
Customer service was very responsive and helpful.
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Tammy,
Thank you so much for your wonderful review!
We're delighted to hear that you found our customer service responsive and helpful. Your kind words truly mean a lot to our team, and we're grateful you took the time to share your experience.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help.
Thank you for choosing Rovina!
The Rovina Support Team
Thank you
Thank you, Kat, for fixing my order mistake so quickly:)
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Kimberly,
Thank you so much for your kind review!
We're thrilled to hear that Kat was able to fix your order issue so quickly. Providing fast and helpful support is always our goal, and we're glad we could make your experience a positive one.
We truly appreciate your support and thank you for choosing Rovina. If you ever need anything else, we're always here to help!
The Rovina Support Team
Have canceled subscription multiple…
Have canceled subscription multiple times. They keep sending products and charging me. My subscriptions show canceled on their website. But their product keeps coming no matter what we tried. I tried to get my credit card company to block them. They said it was better to cancel card when dealing with scammers.
Be careful
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Stacey,
We're sorry to hear about your experience. We have already sent you an email so we can discuss and resolve this matter directly.
After reviewing your account, we can confirm that your subscription was successfully canceled on June 9, 2026. We'd also appreciate it if you could let us know where you canceled your subscription, as we'd like to verify the process. Our subscription is optional and requires customers to actively opt in during checkout.
Please reply to our email with any additional details so we can investigate why you continued receiving shipments despite the cancellation and work toward a resolution.
We look forward to hearing from you.
The Rovina Support Team.
Amazing customer service!!
I haven’t say that Anthony handles my concerns with nothing but pure consideration for situation I was dealing with regarding a refund. He was quick to respond and to deal with the problem without any hassle. This company and Anthony have my upmost respect and I would order from them again in the future! Thanks Anthony 😊
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Katrina,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear about your excellent experience with Anthony. He always goes above and beyond to make sure our customers are well taken care of, especially when it comes to resolving refund concerns quickly and hassle-free.
Your kind words and support mean the world to Anthony and the whole team. We look forward to serving you again in the future!
The Rovina Support Team.
Jodi took great care of me I love this…
Jodi took great care of me I love this company and all there products Again Thank you Rovina !!!!
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Patrice,
Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear how much you love our company and our products.
We will definitely pass along your sweet shoutout to Jodi they will be so happy to know they took great care of you. Thank you for your amazing support, and we look forward to serving you again soon!
The Rovina Support Team.
I ordered the wrong product
I ordered the wrong product. Estella was very helpful and professional in handling my request to cancel. I’ll reorder from this site in the future.
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi Regine,
Thank you for taking the time to share your experience with us.
We're so pleased to hear that Estella was able to assist you with your cancellation request in a helpful and professional manner. Providing prompt and courteous support is very important to us, and we're glad we could make the process smooth and hassle-free for you.
We completely understand that ordering the wrong product can happen, and we appreciate your understanding throughout the process. Your kind words will certainly be shared with Estella.
Thank you again for your feedback and for considering Rovina for future purchases. We look forward to serving you again whenever you're ready.
The Rovina Support Team
They are truly professional and…
They are truly professional and customer based with quality care and attention to detail
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tryrovina
Hi David,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you had a positive experience with our team. Providing professional, customer-focused service with attention to detail is something we strive for every day, and it's wonderful to know that this was reflected in your experience.
Your kind words mean a great deal to us and will be shared with the team. Feedback like yours motivates us to continue delivering the highest level of service possible.
Thank you again for choosing Rovina and for your support.
The Rovina Support Team
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