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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I bought 2 of the Outdoor Solar Lights and they are the most reliable solar lights I've ever bought. There are so many cheap solar lights on the market, but it's great to finally find reliable ones of... Näytä lisää

Saanut 5/5 tähteä

First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We absolutely love the Illuminate wireless motion sensor strip light. It instantly brightens a dark cupboard on our utility. It's slim, wireless and simple to install. It's available in different leng... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

The lying scummy company is sadly back online and this time they’ve hired fake reviewers to do their bidding to boost their terrible score on here. Beware everyone of their replies to bad reviews on h... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Valaisinliike

Yrityksen kirjoittama

the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

479 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Pretty, but short charge life

The design is nice and easy to install, but the charge doesn’t last long. Constantly charging it. Not worth the money.

3. joulukuuta 2022
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Please know that if you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Our Customer Happiness Support will reach out to you.

Saanut 1/5 tähteä

Stopped working after 7 months!

I was waiting for this item for over two months. When it finally arrived the product was very cheap plastic looking. The light stopped working after 7 months. The only contact email "try illuminate support" email address on their website ignored all my requests/emails. This product was suggested to me by Instagram and I would never buy it again as I feel like I was scammed.

24. helmikuuta 2023
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hi Kamila! We made sure to attend to all inquiries. I hope you don't mind providing us the order number so we can help you further?

Saanut 5/5 tähteä

This company is really great!

This company is really great! What makes them great is their honesty and ethical transparency. AND, the quality of their products. When there were delays with delivery, they let me know right away and were available to communicate. I was not able to receive the items myself for personal reasons and had to cancel my order. But I had a lot of communications with them. Most companies do not take the time they've taken and the actions they've taken to live up to ethical standards, I really respect that in this company.
I was able to personally view and see the under cabinet items at a friend's house located in northern New Mexico. They are stellar! The quality is high grade--not like those cheap things that plug in or require batteries. I will definitely come back to order again. They stand by their products, but if a customer has issues, they listen and attend to it. Thank you illuminate! I will see you again!

23. helmikuuta 2023
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Thank you for the kind words. We are all delighted that you had such a great experience interacting with our customer support. We understand how rewarding it can feel when your problem is solved, and we are glad we were able to accomplish that for you. We will definitely relay the message to the rest of the team.

Saanut 5/5 tähteä

Brillant Company

Hello, We think that this company couldn't be more helpful. One of our lights stopped working properly after two years of us purchasing the product.
Obviously the warranty had run out, but as a one off they replaced the product for us.
Even in the passed they have sent us magnets free of charge. BRILLIANT

15. helmikuuta 2023
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

We’ll make sure we pass your kind words along the representative who assisted you who we know will be delighted to read your comment! We’re pleased that we're able to provide you with exceptional service!

Saanut 5/5 tähteä

Love the lights

Love the lights! Really great customer service as well. Prompt to reply and quick to solve the issue.

3. helmikuuta 2023
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Thanks for giving us 5-star review! We are happy to know that we met your expectations!

Saanut 1/5 tähteä

Performance inconsistent

I have 3 lights under kitchen units, all set to auto. Some turn on as I walk past, some don't, even after charging. It's not a great look, when there is no consistency with the performance. Really terrible battery life too. on some occasions, one of the strips will last way less time than the others even though I've always charged them the same time since I got them. I've had a replacement sent, and it's just as bad. Real shame as they do look great.

5. lokakuuta 2022
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hi there Rachael! I am sorry if you are having an issue with the lights. We'd like to know more about your concern. Can you please provide us your order number?

Saanut 5/5 tähteä

Great product and great customer…

Great product and great customer service! Highly recommend!!

1. joulukuuta 2022
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hey there Paul! Happy to know that we delivered good service to you! Get in touch with us if you need further assistance!

Saanut 2/5 tähteä

Nice idea but they don’t work half of…

Nice idea but they don’t work half of the time and require far too much charging.

31. tammikuuta 2023
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hi there! Battery life depends on how it will be used. If you will set it on "Sensor Mode" it may last up to 2 weeks before recharging. However, With heavy usage and or if it will be set on always-on mode, it can drain in a matter of 5 to 6 hours as its purpose was to be on for short bursts of time. Someone from our team will get in touch with you to get more details about your concern.

Saanut 5/5 tähteä

Great Product / Great Service

I have the original Illuminate and Illuminate strips. I use them all over the house, under sinks, deep storage cabinets and closets, as well as extra light for detailed projects. Probably my favorite accessory to spruce up an older house.

1. helmikuuta 2023
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

We really appreciate you taking the time to share your feedback and being so open with us. We are glad that you are happy with your purchase!

Saanut 5/5 tähteä

Really Excellent Product and Service

Really excellent product - I have now bought 5 of their Illuminate strips. They are very easy to install and use, and totally reliable; good value for money in my view. I've started getting them as presents now.
I had a problem with my last order and they couldn't have been more helpful and quick in sorting it all out.
I definitely recommend them.

8. tammikuuta 2023
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Thanks for supporting our business, it truly means a lot to our team! Glad that our Customer Happiness was able to deliver the expereince you deserve!

Saanut 2/5 tähteä

Extremely over priced item

Extremely over priced item. The battery life for the cost should last 10x as long as it actually does. Not impressed at all with the battery life in “auto” mode,or in the “on” position. I really hope people see this review. Will not be buying again.

19. tammikuuta 2023
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hi! I am sorry if you are having some issues with your order. One of our Customer Happiness Specialist will get in touch with you soon to help you with your concern.

Saanut 2/5 tähteä

The magnate is kind of weak and then…

The magnate is kind of weak and then light goes off after a while.

19. tammikuuta 2023
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hi there! There is a spot in the light where the pads needs to be attached to. No worries! We will email you with the details and if it didn't work, we'd be happy to send you extra pads!

Saanut 5/5 tähteä

Great product

Great product, works really well

1. joulukuuta 2022
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hey! I appreciate the time giving us a review! Glad that you love our products!

Saanut 5/5 tähteä

Hello together,

Hello together,

the support of the company is five stars.
All my mails are answered immediately.
I am very satisfied.

Best regards, Martin

3. tammikuuta 2023
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hi Martin! Thanks again for sharing your feedback. We’ll make sure we pass your kind words along to the Customer Happiness Team, who we know will be delighted to read your comment.

Saanut 5/5 tähteä

Ordered a set of lights for our…

Ordered a set of lights for our stairways and these were excellent. Had a minor issue with one and the item was replaced very quickly - and I live in Canada!

30. joulukuuta 2022
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

It's great to hear that you had a positive experience. Our team will be happy to hear that their hard work paid off! If there's anything we can do to serve you further, let us know.

Saanut 5/5 tähteä

Best customer support experience!

The customer support I received from illuminateCo was first rate, probably the best support experience I have had with an online vendor organization! I had to update my shipping address after my order was placed and they took care of it immediately. When I received the unit, it had some scratches, likely from testing. The unit worked great, but the unboxing experience was negatively impacted by the scratches so I emailed support and without any hesitation they shipped me a new one! In this day and age, the communication from their support team has been nothing short of superb.
It also helps that the light itself is awesome!

15. marraskuuta 2022
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Saanut 5/5 tähteä

Service over and above!

I’m still waiting for my delivery as the first parcel was stolen from my letterbox. A brief email led to several responses from the support team and without any drama, new lights are on their way. I am so impressed with the after sales service. Can’t wait to install

15. joulukuuta 2022
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

We aim to deliver fast service! Feel free to drop us a line if you need further assistance.

Saanut 5/5 tähteä

My order arrived yesterday and simple installation

My order arrived yesterday, in perfect shape. Installation was simple and already enjoying the interior lighting it provides for our coat closet. Excellent communications and timely responses to questions in delivery status. I have already recommended the product to other family and friends. Will probably place additional orders in the future after this initial experience.
John - Charlotte NC

17. joulukuuta 2022
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hey! I really appreciate you leaving us a good review! We worked hard on producing this amazing product and so glad that it resonated with you.

Saanut 5/5 tähteä

Illuminate 2.0 are the best …

Illuminate 2.0 are the best lighting options. If you don’t want to use an electrician, I absolutely love them. Customer service is top-notch. I actually miss placed my package and they did everything they can to help me through the process. I ended up finding them, but they never let a minute go by that they weren’t in touch. Thank you so much illuminate you guys are great company!

15. joulukuuta 2022
Oma-aloitteinen arvostelu
Tryilluminate-logo

Vastaus yritykseltä Tryilluminate

Hey! Thank you for the kind words! Glad to know that we're able to deliver the service that you deserve. May our lights help brighten your holiday!

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