We've had our bowls for two years and while the slow feeder design does what it is intended to do, the paint on both bowls is chipping and peeling. The bowls are hand washed after each meal and lef... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Email customer service is terrific. The feeder is absolutely gorgeous, sturdy, and thoughtfully designed with the magnetic bowls, slow feeding bowl, height options, removable mat, and overall design... Näytä lisää
Hi, me again! So you have yet to communicate with me through email. But you go ahead and send out a replacement. That replacement is also garbage. Not only is the paint job around the bowl where it me... Näytä lisää
Love this set up! I customized my colors and went with yellow bowls and a white stand and it looks great! The magnetic bowls is super nice as I have cats who try to tip the bowl. I struggled with feed... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
THE BEST & LAST PET BOWLS YOU'LL EVER BUY Trot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience. WHY SLOW FEEDING MATTERS Fast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat. For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed. Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experience BRIEF BACKGROUND Trot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery. We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners. The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail. We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We hope you give us a chance to bring you the best and most beautiful dog bowls on the market. Trot On ! Trot Pets is happy to support Hearts and Bones which is a rescue and foster organization dedicated to finding loving and forever homes. A percentage of every sales goes to support Hearts and Bones.
Committed to bringing you the Best Bowls and Customer Service !
Yrityksen kirjoittama
- Thank You for the Support !
- We are committed to delivering you the best product and customer service on the market. Since taking over ownership we have went from 1.3 Stars to over 4.5 Stars on Average. THANK YOU for the SUPPORT ! We are committed to targeting 5.0 Stars from all our Customers.
Yhteystiedot
Yhdysvallat
- hello@trotpets.com
- trotpets.com
3,7
Keskitasoinen
907 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 67 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service and quality…
Excellent customer service and quality product. I ordered the tallest feeder in white. When it came, the white mat was warped. I reached out to the company and another one was shipped out that day. Customer service was quick and efficient! I couldn’t get it over how quick shipping wise. I got it two days after buying it.
9. maaliskuuta 2026
You guys are fantastic
You guys are fantastic. I’m keeping me informed of my order. I appreciate that because I’ve never ordered clothing that wasn’t new.
Thank you
8. maaliskuuta 2026
I love the quality of these dog bowls
I love the quality of these dog bowls. The customer service is spot on.
7. maaliskuuta 2026
I love the bowls!!
I love the bowls!!! But the colored coating comes off on the bottom, had first set since August
6. maaliskuuta 2026
Quality is poor
Quality is poor. The mat does not sit flat on the wood table. The table wobbles from side to side. Very overpriced for low quality product. Two stars because the bowls are nice but everything else dissapointed.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Excellent products with super fast delivery!
Excellent products (puzzle bowls are super high quality, beautiful, and definitely slow the dogs' eating down)! Delivery was also super fast!
13. helmikuuta 2026
Great customer service
Very responsive and patient! Their product is wonderful and my dog is very happy with her new set up!
27. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Erin — thank you! So glad we were responsive and patient, and that your dog is very happy with her new setup! That's wonderful to hear. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Went well dishes
Went well. Bit expensive but my babies are worth it.
Easy to clean with small brush.
11. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Patti Jo — thank you! Glad it went well, and that your babies are worth it (they always are!). Good to know they're easy to clean with a small brush. Really appreciate your support — we're a small family business. Happy to send a friends and family discount if you'd like one for next time! — Trot Pets
Prompt customer service
I had an issue with a stand and was sent a replacement. My replacement was sent with no legs (just the top board) and they promptly sent a complete set. Thanks for great customer service!!!
11. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Amanda — I'm sorry about that. Getting a replacement with no legs is frustrating — that's not how it should arrive. Send me your order number and I'll get you the missing legs (or a complete replacement) right away. We're a small family business so I'll get back to you ASAP. If we make it right, would you be willing to reconsider your rating? — Trot Pets
I never received my order due to a…
I never received my order due to a shipping issue. When reaching out to get a replacement I never received a response. I’m still waiting….
4. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Chelsea — I'm so sorry. Never receiving your order due to a shipping issue is bad enough, and then not hearing back when you reached out is just not okay. I apologize. We're a tiny family business (just a couple of us), which is the honest reason we missed you, but not an excuse. Send me your order number and I'll track it down and get you sorted — replacement or refund — and get back to you ASAP. — Trot Pets
I absolutely love these bowl sets
I absolutely love these bowl sets. The table is sturdy and easy to put together. Tray locks onto table and doesn’t sip. Super easy to clean! My old dog bowl table would collect water and was such a mess to clean. Bowls are magnetic and stay in place. Also, the colors and sizes are perfect! I have a medium set and a large set for my two dogs. The medium bowls fit on the large table pad as well. Highly recommend
7. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi there — thank you! Absolutely love hearing that you love the bowl sets! Glad the table is sturdy, easy to put together, and the tray locks on properly. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Bought 2
Bought 2 , 1 for each of my large breed dogs. Love everything about the product just wish the pedestal would be more heavy duty. One did seem more solid and stable than the other.
31. tammikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Gretchen — thank you! So glad you love everything about the product for your two large breed dogs! I hear you on the wish — if you send me your order number, I can see if we have an option that might work better. We're a small family business so I'll get back to you as soon as I can. Really appreciate your support! Happy to send a friends and family discount if you'd like one. — Trot Pets
I have 4 of these for my two large…
I have 4 of these for my two large speed eating dogs. I really wanted to love this but the metal puzzles ended up wearing down both of their teeth in less than a month! The packaging also didn't come complete with the magnets and when I contacted customer service they ghosted me.
Would skip if you want to save money and your dog's teeth. I now have 4 that are just collecting dust!
13. joulukuuta 2025
Vastaus yritykseltä trotpets.com
Hi Vic — thanks for the honest feedback, and I'm sorry. Having 4 for your two speed eaters and wanting to love them but running into an issue with the metal feeder is frustrating. Send me your order number and I'll look into it — we're a small family business so I'll get back to you ASAP. If we can sort it out, would you be willing to reconsider your rating? — Trot Pets
Great Service
Product is awesome and service is exceptional. Ordered the wrong mat and they sent a return labeled and I ordered the correct one.
13. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi there — thank you! Thrilled to hear the product is awesome and our service was exceptional! Glad we could sort out the return label for the wrong mat quickly. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Excellent customer service.
11. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Kimika — thank you! So glad our customer service was excellent. We're a small family team so that really means a lot. Appreciate your support! Happy to send a friends and family discount if you'd like one. — Trot Pets
I do NOT recommend getting your bowls…
I do NOT recommend getting your bowls from Trot. The idea seems nice & the set up is esthetically pleasing but I promise it’s not worth it to have to deal with their absolutely TERRIBLE customer service & warranty. These bowls rust in less than a year. Then, when you want to use their “lifetime warranty “ you will not be able to get in contact with anyone. Just go to Instagram and check the comment section for proof. I will say they did just randomly send me the water bowls to replace the rusted ones, but with no email or communication. I just received a shipping email randomly after over 6 months of me emailing them. I really had high hopes & was happy to pay a higher price but something is obviously going on with the way they are running things. Just don’t do it
11. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Vanessa — I'm really sorry. I hear you — the idea seemed nice and the setup looked good, but something clearly didn't work for you, and I apologize. We're a small family business (just a couple of us), which is the honest reason we may have missed the mark, but not an excuse. If you send me your order number, I'd like to understand what went wrong and make it right — and get back to you ASAP. If we sort it out, would you be willing to reconsider your rating? — Trot Pets
Customer service was responsive and…
Customer service was responsive and helpful. I ordered two elevated feeders. Top notch.
Thanks
Luna and McLovin (rescue pitbulls living there best life)
5. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Genevieve — thank you! So glad our customer service was responsive and helpful, and that the two elevated feeders are top notch! Give Luna our best. Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Love the balls they help a lot thank you
3. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Angelica — thank you! So glad you're loving them and they're helping a lot! Really appreciate your support — we're a small family business. Happy to send a friends and family discount if you'd like one for next time! — Trot Pets
Very fast and got my order correct
Very fast and got my order correct. I love Trot Pets
3. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi Chad — thank you! Glad it was very fast and your order was correct — that's the goal! And we love hearing that you love Trot Pets! Really appreciate your support — we're a small family business. Happy to send a friends and family discount your way if you'd like one! — Trot Pets
Great product and excellent shipping speed
Great product, I've been ordering for almost 2 years.
3. helmikuuta 2026
Vastaus yritykseltä trotpets.com
Hi there — thank you! Wow, almost 2 years — that means the world to us! So glad you're loving the product. Really appreciate your loyalty and support — we're a small family business. Happy to send a friends and family discount your way as a thank you! — Trot Pets
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