Tripsmiths Travel Arvostelua 

42
TrustScore 4.5/5 tähteä

4,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

it was a very enlightening experience. Clive Harris was exceptional. His knowledge is encyclopaedic. Although it was a very sad and traumatic time Clive left us uplifted. The Monument at Thiepval... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

A well organised package holiday to stunning lake Como. The balance between scheduled excursions and free time was perfect. The hotel was very good and conveniently right next to the ferry pier. Our g... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Excellent informative trip. Some like-minded fellow passengers. Our guide Luca was friendly, capable, attentive, professional. The hotel was very comfortable and in an excellent location. Sophie Hay... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

A thoroughly enjoyable tour, booked through TS Tours but I believe run by Brightwater Holidays. Sue, our guide, was very knowledgeable, warm and friendly and did everything possible to make sure thing... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkanjärjestäjä
  2. Matkatoimisto

Yrityksen kirjoittama

We pride ourselves on creating the holidays that you’ll be telling friends and family about for years to come. Travelling with us means experiencing iconic, unique and under-the-radar destinations, often in the company of your favourite writers, actors, artists, and award-winning chefs. Whether you want to explore the far-flung places you’ve always dreamed of, or celebrate the beautiful scenery right here in the UK, our trips will leave you with memories you’ll treasure forever. All our trips are financially bonded through the Travel Trust Association and ATOL-protected so you can book, safe in the knowledge that your money is 100% secure.


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

42 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(42)

24 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

The Glacier Express tour needs to be…

The Glacier Express tour needs to be tested and trialled by a competent tour guide, prior to offering to the public

16. syyskuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Robert,

Thank you for taking the time to share your feedback. We are sorry to hear the trip did not meet your expectations and left you feeling disappointed. As you know, our original tour manager had to pull out of the trip less than 24 hours before departure due to an accident and we had to find a replacement at the very last minute. Sometimes these unfortunate, unexpected situations arise but we always endeavour to put measures in place to provide the best experience possible. I am truly sorry you feel we have fallen short this time.

A member of our Customer Services team will be in touch to follow up .

Best wishes,
Tripsmiths

Saanut 2/5 tähteä

A disappointing holiday

We were most disappointed with the holiday which turned out to be exhausting. As you will know our original guide was ill and so the "stand in" who was charming had absolutely no idea as to where we should go and was permanently on the phone for more instructions - it was like the blind leading the blind.
Out of 16 train journeys there were 10 with cases - considering the average age of the party went from 63 to 93 it was very hard. You will receive a letter from us in due course.

15. syyskuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Anthony,

Thank you for taking the time to share your feedback. We are sorry to hear the trip did not meet your expectations and left you feeling disappointed. Sometimes situations arise that are out of our hands but we always endeavour to put measures in place to provide the best experience possible, and I am sorry you feel we have fallen short this time.

I have shared your feedback with our team and we have taken on board your comments so we can look at how we can improve for future tours.

A member of our Customer Services team will be in touch to follow up with you directly.

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Review of Dolomites trip.

The organisation was extremely efficient. We saw some lovely places. The guide (Mariangela) was very good, knowledgeable and very friendly.
Hotels were very clean and efficient.

17. syyskuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear John,

Thank you for providing your feedback and we are so pleased to hear you enjoyed the tour. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 4/5 tähteä

A week in the Dolomites based in Lake Molveno.

The location at Lake Molveno was outstanding ,the excursions were well planned and thoroughly researched by our excellent tour manager Mariangela Piccoli. Mariangela exceeded our expectations, her knowledge, enthusiasm and patience made the excursions enjoyable and fun. Our main driver Donato made our journeys comfortable and stress free especially on the winding mountain roads.
Despite the good location the Hotel Ariston was a disappointment , meals in particular did not meet the standard we expected.

3. syyskuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Victor,

Thank you very much for providing your feedback. We are pleased to hear you enjoyed the excursions and appreciate your comments on the hotel, we will pass that on to our supplier and take the comments on board for future tours. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 4/5 tähteä

Exceptional Tour of Tuscany

Very organised tour and Bocelli Concert was magical.

Francesca, our tour guide was exceptional and made the tour special.

The Andrea Bocelli 20th Anniversary Convert was magical

20. heinäkuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Mrs Menhinick,

Thank you very much for providing your feedback. We are delighted to hear that you enjoyed the Bocelli tour and the company of Francesca. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Excellent organisation -could not be…

Excellent organisation -could not be faulted. Rather a lot of coach travel, but smooth and needed to reach destinations.

22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Ann,

Thank you for providing your feedback and we are so pleased to hear you enjoyed the tour. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Top Guides

Top Guides - James Holland, Mike Peters & Charly Mitford

29. toukokuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Paul,

Thank you so much for providing your feedback and we are so pleased you enjoyed the company of our fantastic guides. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Bologna foodie tour

We have just returned from TS Tours holiday to Bologna. The holiday was fabulous with great guides and tours .i can’t recommend the company enough. We particularly liked the vineyard making balsamic vinegar as the owners had a great sense of humour . Parma and Modena were beautiful and I would like to return to spend longer there.

29. toukokuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Sheila,

We are delighted to hear you enjoyed your tour to Bologna, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

An exceptional Taste of Slovenia in…

We certainly had a Taste of Slovenia in every way. Our tour guide Arne, was exceptional. He was so informative on many subjects from geographical to political to local knowledge.

14. toukokuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Mrs Plant,

We are delighted to hear you enjoyed your tour to Slovenia, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 4/5 tähteä

It was disappointing that Charlie…

It was disappointing that Charlie Dimmock was unable to join us on the cruise. The time allowed at the Keukenhof gardens was far too short and finally the missed port at Antwerp was not compensated for by a short visit to Cherbourg. As ever though the crew and ship were all excellant.

24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Thank you for providing your feedback, we are sorry that Charlie was unable to join the cruise and that you were not satisfied with some of the changes to the itinerary. We always strive to provide the best experience possible and handle any unavoidable changes accordingly, your feedback is very valuable to us and will be taken on board when planning future itineraries. We hope to welcome you on another trip soon and wish you a lovely weekend.

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Colditz Tour

Just returned from Colditz Tour and can safely say the whole trip was excellent...from the moment we landed in Berlin and met Guy and Clive, our very knowledgeable guides to out final day in Dresden. Lots of laughs as well as information overload. We both thoroughly enjoyed every minute.

28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Annabel,

We are delighted to hear you enjoyed your Colditz tour, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

The whole trip from start to finish was…

The whole trip from start to finish was really well organised and very informative, the guides were great and knowledgeable and also good fun.

28. huhtikuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Mary,

We are delighted to hear you enjoyed your recent tour with us, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Just returned from Amsterdam

Just returned from Amsterdam. The tour covered so much ground and was great value for money.
Tour guide Rosemary was exceptional! Warm and funny, generous and accommodating. Such an interesting lady with a wealth of knowledge.
Ceese was our Driver. He brought lots of local knowledge, friendly and super helpful.
There was a slight blip over the included dinner where the menu was not as stated but Rosemary handled the challenge with grace and ensured that every person on the tour could order any additional food or drink from the menu for free. We would book every tour with Rosemary if we could.
Mr & Mrs Reynolds

27. huhtikuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Mr & Mrs Reynolds,

We are delighted to hear you enjoyed your recent tour with us, thank you very much for sharing your feedback about your trip and our tour manager Rosemary. Our tour managers are at the heart of everything we do and we will be sure to share with your kind words with her as well!

We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

My first tour with TS Tours

My first tour with TS Tours. First-class expert for four days to guide, explain and amuse! First-class local tour leader to keep the group under control! Comfortable hotel with friendly staff and delicious breakfasts. An excellent experience all round.

4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Mrs Mason,

We are delighted to hear you enjoyed your recent tour with us, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Escorted archaeological tour of Pomeii, Herculaneum & Naples

Sophie Hay was excellent. Her presentation, her knowledge, patience and humour made the trip the very best and we were very privileged to have her in charge of the archaeological visits to Herculaneum, Pompeii and the archaeological museum in Naples.

5. huhtikuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Mrs Macgregor,

We are delighted to hear you enjoyed your trip to Pompeii, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 4/5 tähteä

The hotel was not what I would regard…

The hotel was not what I would regard as four star.It was clean and functional.I had no tea or coffee making facilities,there were no tissues in the room

Breakfast was excellent.The evening meal was very starch heavy with little protein or vegetables,.The included wine was meagre in quantity.Having to cross a busy road to get to the meal was a big no no.

The hotel staff were very friendly and helpful

The main sites we visited were amazing but the day spent in Naples was disappointing We had to wait a long time for our short slot in the excellent Naples museum,it would have been nice to have longer there While waiting we trailed through incredibly crowed streets and a cathedral where people were actively worshiping.,I felt very uncomfortable there,we were given no indication that we could opt out and join the party later

Sophie was a wondeful guide,as was Daniella.Luca managed the large party with charm and good humour

The two lunches we had were good,the second at a fish restaurant was excellent-the best of the whole trip

I was disappointed with the changes you made to the tour after i had booked,ie change in hotel and loss of free afternoon on the day of Naples visit,I had hoped to climb Vesuvius-after all none of these sites would be there if not for the eruption.The visit to underground Naples was not interesting and was a complete waste of time

I have often travelled on my own and have felt left out of any socialising by couples keeping their own company.This trip was very different,because were seated at group tables there was more mixing and those travelling on there own were included in the conversation

On balance I enjoyed this trip and will consider travelling with you again

11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Good morning,

Thank you very much for providing your feedback and we are pleased to hear you enjoyed the trip. We are always looking to improve our tours and make them the best they can be, your comments will be reviewed and taken on board for future itineraries. We hope to welcome you on another trip soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

The Venice and Orient Express journey was a bucket list goal. It didn't disappoint!

The Venice and Orient Express journey was amazing! From booking to the end of my experience. From Sally,our tour operator, to the staff at the Monaco and Grand Canal Hotel, Venice, nothing was too much trouble. The team on the Orient Express were so welcoming, warm and wonderful. Attention to detail was second to none. Thank you to all concerned. It was an experience I shall never forget!

24. maaliskuuta 2025
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Carol,

We are delighted to hear you enjoyed our Orient Express trip with Michael Portillo, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Give them a try..

I have never been on a river cruise and haven't used a travel agent for many years. However, TS tours will always be my choice from now on. The 3rd. man tour was amazing. There were no worries about anything and it always went very smoothly. Also, their customer service was 5 star. Thank you all for looking after us. Till next time.....

3. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

An excellent trip on a luxury cruise…

An excellent trip on a luxury cruise ship, the a-rosa Riva. The staff onboard could not do enough for us. Noel and Mike were cosumate hosts througout, friendly and informative. The trips were interesting, led by guides employed by tripsmiths. Vienna was fast paced with visits underground, for sachertorte and to the 3rd man museum, all really enjoyable. Bratislava was beautiful and the danube picturesque. The locks are amazing to observe and there are 8 of them along the route. In Linz we had free time to view the city at our own paceand to visit the Christmas markets and winter wonderland. We footage detectives wre a friendly bunc and we a great cruise. I would recommend full heartedly.

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Beverley,

We are delighted to hear you enjoyed your cruise, thank you very much for sharing your feedback. We look forward to welcoming you on another trip very soon!

Best wishes,
Tripsmiths

Saanut 5/5 tähteä

Excellent trip.

Excellent trip.
Great communication from TS Tours and Leger.
Very relaxing and every detail planned and taken care of.

The holiday was made special by having Robert Szabo as our tour guide.He was very interesting and knowledgable and helpful at all times. Was informative re history and geography of our trips and locations.Above all he was humorous, kind and great company.Many thanks

7. lokakuuta 2024
Oma-aloitteinen arvostelu
Tripsmiths Travel-logo

Vastaus yritykseltä Tripsmiths Travel

Dear Anne,

Thank you for your review, we are so pleased to hear you enjoyed your trip! We look forward to welcoming you on another trip soon.

Best wishes,
Tripsmiths

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