Trees.com Arvostelua 

Do Not believe the Guarantee! I’ve lost over $150 from this place. First I got dead Raspberry bushes & sent them many photos. They said they didn’t get them & take another picture. By then they were 2 sticks dead in the ground. I’ve been begging for a refund for 3 Months! Now Today I get the hardy Hibiscus bush that was supposed to be here much sooner. It’s basically just dying. Leaves are all Yellow or crunchy. I’ll plant it in the cool Morning. But my hopes aren’t too high. WARNING: Don’t purchase anything from this God Forsaken place. Big rip off! They don’t stand behind their Products!

Customer service far exceeded my expectations. All trees come with well established root systems. If you’ve never ordered Trees online, I suggest you try this website - Trees.com.

I bought over 20 jr thujas two years ago and planted along drivway. after 2!/2 years they have only grown about a foot. Thats not my complaint. although they arent fast growing trees as advertised. My complaint is that one of the trees has just completely turned brown and died recently. Yes i watered and groomed religiously. I called customer service for some advice and help. I also asked if they could send me another tree not for free but at a very reduced fee and not charge for shipping since it was cost of the tree. I did not get any help and any reputable business would have made this work since I ordered so many prviously. Anyway I will go elsewhere for my tree purchases, somewhere where they appreciate their customers.

Ordered over $800 in various flowering and fruit trees, and half died or never bloomed. Expensive store and only will send replacements, never a refund. Stay away.

Trees were much nicer and bigger than advertised. They were received in excellent condition.

I ordered three of the multicolor hydrangeas. I was stunned when they arrived. These trees are about 6 inches tall. Very deceptive. It will take years for them to be full grown. I’m very disappointed . I ordered several times from them in the past . This will be the last order.

My Experience with Fast growing trees– Very Disappointing
And honestly all the reviews on their site are not real but I don’t even have the option to put a review myself .
I wanted to share my honest experience because I think potential customers should know what to expect.

I placed two separate orders with them, and unfortunately, the fig tree I received arrived in very poor condition. The tree had broken branches throughout, brown and burned leaves, and the pot was smashed. What was especially frustrating was that the shipping box itself appeared to be in good condition, but there was very little support inside the box to protect the tree. It looked like the tree had been moving around during the entire shipment.

For the amount I paid for this tree, I expected much better quality and packaging. I understand that plants can experience some stress during shipping, but the condition of this tree was far beyond what I would consider normal shipping stress.

I contacted the company and provided photos of everything. While I appreciate that they responded, I was disappointed with the suggestion that I simply monitor the tree because some of the damage could be attributed to shipping shock.

As a customer, I shouldn’t have to spend this much money on a tree and then hope that a severely damaged plant survives.

I am currently asking the company to send me a healthy replacement tree that has been properly inspected and packaged for shipment. I hope they will do the right thing and resolve this appropriately.

I’m sharing my experience and photos so other customers can make an informed decision before spending their money. I truly hope Plants.com uses this feedback to improve how their plants are inspected, packaged, and handled when customers receive damaged products.

Guys use Easyplant. I should have stick purchasing from them. Never had a problem with my plants before. This company is scam. All the reviews on their website are positive .

I will update this review if the company makes this situation right

Great customer service, reasonable price, healthy plants and trusted company.

The ordering process was easy and when my plants arrived they were in excellent condition! They were healthier than a few I purchased locally! The soil was still damp and the plants were extremely healthy. Thank you for such great quality! Also— customer support was very quick in their response to my emails.

What made my experience great was when I realized the pretty thugas I purchased were doomed next heat dome this company took care of me with understanding, kindness and speed. In these climate challenging times plants need homes tbey can survive in. This company's good karma is well earned. Bravo.

⭐ Disappointed With After-Sale Support

I’m very disappointed with my experience with Fast Growing Trees. I purchased a tree from them expecting both a healthy plant and reasonable support if something went wrong.

After planting the tree and following the care instructions, the tree started declining and eventually died. I contacted customer service and provided photos showing the condition of the tree, but I did not receive the level of support or resolution I expected.

Buying a tree online is not inexpensive, and good after-sale support is very important, especially when a newly purchased tree fails. Unfortunately, based on my experience, I felt that once the tree was delivered, I was left to deal with the problem on my own.

I would have appreciated Fast Growing Trees standing behind their product and working with me toward a replacement or reasonable resolution. My experience with their after-sale customer service has been disappointing.

I placed several orders with this company and every single plant they sent me died. I took advantage of their “alive and thrive” warranty, but even the replacements followed the same pattern: the plants arrived, I followed the expert advice and guidelines, the plants lived for about a week and then died off. I’ve purchased several different types of plants and I’ve reached out to and spoken with their experts multiple times and still every single item I have purchased from this business has died. I am not a novice when it comes to plant care; I have almost 70 plants in my house and a thriving garden and the only ones that I am having this kind of problem with are the ones I purchased from this nursery. I reached out to the business today to discuss my concerns that this is a possible product defect, or shipping issue and was told that there is nothing further they are willing to do for me other than give me more “advice” should I want to purchase more plants. I have spent hundreds of dollars at this company; please strongly consider whether you want to buy from this nursery.

I don't typically write reviews however this is the worst company ever. They tell you sweet nothings over the phone as if they are going to resolve your problem. They sent a dead tree to my home and expect me to pay for them to send another tree under the warranty. Worst customer service ever.

I’ve bought multiple plants and trees from Fast Growing Trees.i am always satisfied with Good pricing, and quick shipping. This honey crisp apple Tree was packed securely and arrived in perfect condition.

I bought an American Sycamore since my Red Maple i purchased from Fast Trees DIED after 10 MONTHS. Now the Sycamore died D/T a bad storm. They would not reimburse me for neither
DON'T BUY HERE. You're better of buying from Lowes or other Big Box Stores

Customer service was outstanding !! It’s hard to find this day and age.
My trees were packed perfectly and very healthy, not to mention guaranteed !! On time delivery !
Plan on purchasing more.
My Christmas tree was the best we’ve ever had !
Thank YOU !!

The trees ordered are not what was expected. Much smaller and not healthy. Tried to work with customer service, and I must have been speaking to someone in some 3rd world country. NO SERVICE AFTER THE SALE! They refused to let me send them back for a refund and only offered a 30% refund?? I will not buy from them because I know I can get much better service, IN PERSON, at a local nursury or Home Depot

Long time customer if there is any issues very prompt in either replacement of purchase or giving advice to remedy the issue.

The entire experience from the moment I went on the website just felt more professional. I liked the filters to find the trees and plants with the detailed plant information. That's were I fell in love with the fignomenal tree so I bought two, was able to schedule the deliverydate and get the trackinginformation. One arrived a bit sad, but south Florida is quit unforgiving during the summer. Nevertheless I called customer support abs it was very quick easy they found my order, sent me a link while on the phone, I sent them pictures and they immediately sent a replacement. It was so quick and I felt relieved to receive the other tree and that they will help me monitor the progress and I got the 2 year guarantee of in take care of my tree the right way. Which I will since this is a unique chance to have a fruit tree in a condo.

I ordered two of the exact same tree type and cared for them identically. One continues to do great, but the other died shortly after arrival. This seemed like a textbook case for their advertised "Alive & Thrive" 1-Year Guarantee.

I contacted customer support, and they had me jump through numerous hoops—answering detailed care questions, performing a scratch test on the trunk, taking photos, and waiting for evaluation. After that effort, the representative denied the claim, stating their guarantee is only good for 60 days.

I searched their website which states that the Alive & Thrive Guarantee is s a 1-year coverage period for plants that die. My receipt also did not state anything about my guarantee only being for 60 days. If there was a (hidden) 60-day limit, why waste my time making me conduct tests and send photos instead of stating that upfront? I loved the concept and wanted to be a repeat customer, but I can't recommend a company that doesn't stand behind its policy.