The Tree Center Arvostelua 871

I bought a tree 5/2025. I paid for the 1 year warranty and paid the monthly Thrive Membership fee so that I would receive free shipping. The tree died after following all of the instructions to plant and water it. We are long time gardeners as well. We received a gift card code to use for the purchase price in return for the dead tree. I paid the monthly membership fee until this spring to use the coupon code. When checking out I was charged a $50 shipping replacement fee. I called to ask if that could be waved after paying the monthly membership as well. They would not honor the request. Their customer service is lacking as well as transparency on charging the $50 shipping fee.

Well jeez I hope this thing grows because they sent us a twig. I’m kicking myself over not driving 20 minutes to my local nursery where we ordered trees for our last house and they were much nicer than this. Also I regrettably don’t have a picture of it before it went into the ground, but we ordered a 5 gallon and received a 1 gallon. Plus I already reviewed them on google and they have not reached out to try and rectify the situation—to make this right, but it is already mid-April and getting too late in the season to plant anything else.

Ordered them and they came! Beautiful trees.

Plants in extremely poor condition when delivered. Customer service refused several requests to replace plants despite photographs showing ruined shipping boxes and clearly stressed trees.

The plants showed up in great shape and ready to plant.

Wonderful experience…tree is very healthy…delivery was very good and tree arrived very well packed. Highly recommend using the Tree Center.

I ordered shrubs and they were small (maybe 6 or 7 inches wide, but long and spindly and nothing like the stock photo on their website. It will take me years of pruning to get them to look like they should. I had previously purchased some locally and only ordered online because they were out of stock. No comparison between the ones from the Tree Center and my local nursery!

The Tree Center said I would have to ship at my own expense and the only option was a store credit. I feel totally ripped off! I emailed them that and no response.

DO NOT BUY!

They were a fantastic size for being in a one gallon pot!! The packaging was very professional. The trees were beautiful and healthy!!!!!

My experience was great! I had an issue with the web site and order placement, but a phone call cleared all that up for me. I spoke with one of the two sisters there and she was super helpful! All good with the ordering.

The tree (Yellow Ribbon Arborvitae) was shorter/smaller than I thought I'd get in a 3 gallon container, but it will grow. Other than that, it seems to be in good condition. Thank you!

Arrived on time in good condition and well packaged

Well packaged, delivered in great shape, and look very healthy.

Beware please! These trees are far less quality and mature than you can get at a local nursery for the same cost. Their '5 gallon' trees are smaller than any 3 gallon tree I have ever bought.

They will also add a subscription by default and you need to ensure you look under the order total for a note that they will bill on a recurring basis later. No refunds! This is the most scammy group of folks I have dealt with in a long time.

I will also be submitting a complaint with the BBB, as this is not an accredited BBB business, and the deceptive practices they are pulling, are flat out deceptive, misleading, and not in the consumers best interest. A tree, plant, shrub, are expensive, and when you live in specific zones, most reputable nurseries, will not ship to a zone during winter. I live in zone 7, and although, weather conditions can change, I found myself in this dilemma with this company. I order 3 trees on 11/20/25, and the weather changed drastically, and so I notified this company on 11/21/25, that I wanted the trees sent in Spring, not wanting to take the chance of losing them. I was not contacted back until 11/24/25 by Rave in customer service, that my options were this: 1. They couldnt pull-back the order, so just refuse them, and have them returned. 2. Or accept them. Mind you, the order had not shipped. It did not ship until 11/25/25 at 12:21. It took your company, 3 days to respond, then, you say refuse them. I opted to accept them, because I did not want trees to die. Also, knowing full well they could have pulled the order back, I believe was untruthful based on what UPS said. They were in a truck back east for 4 days in brutal temps. A total of 8 days all together, hitting, below 10 in spots. It is winter here, Tree Center you cant pull an order back because its the right thing to do, nope, because, they don't opt to do the right thing. I get the trees 12/2/25, and there are no warming blanket/cloth, in the box, the buckets they are in are smashed, dirt is everywhere, and they are completely frozen. This is why I asked a day after I placed the order to hold it, but no, you were lazy, and didn't want to do the right thing. I take pictures and contact them immediately, and yes, I am dealing with Kallie, the same person another person mentions in their review. Kallie asks for pictures, then she wants a scratch test of the bark, which I provide, however this could have been avoided if you had pulled the order back. The whole point is we wouldn’t be in this situation in the first place because they don’t want to do the right thing. The trees are still alive, however, there is no accountability for the lack of warming cloth, the trees are mangled, no leaves, frozen. Is that what I signed up for? No, Kallie, it isn't, you are responsible for it, because customers like me, now will not buy from you anymore, because you say in your email and warranty, if the tree is not planted in 30 days of receiving, it doesnt matter that you bought a warranty, because, The Tree Center, wont pay the claim. A warranty is useless, tell me, Kallie, how do you plant a tree in frozen ground in the middle of winter Kallie? You can’t, and if you were real experts about trees and other things of that nature that you sell, you would understand that you can’t do that nor does the USDA recommend that. Your warranty is a fraud. But like I said in my email, I will file the complaints with all the proper agencies against your company, and should the trees in the ground that I bought from your company die you will in fact, reimburse them or you will be dealing with a civil action. What you’re trying to do here is criminal, unethical, and flat out gross. I will not be buying from you again. I will not recommend people to you and I hope that this review is viewed by anybody and everybody that considers buying from you. Terrible service, terrible, and your warranty, a joke!

The tree center has always had nice products to choose from. Their products are always shipped in great condition. I would highly recommend this company if you want quality products.

I purchased an olive tree to be an indoor plant as I live in zone 5a. While I knew it couldn't live outdoors as it's too cold, I have many indoor plants that are finicky, but I purchased the extra warranty just in case. Within weeks I noticed it's decline, but I decided to hold out as that can often happen but they generally bounce back. In this case it did not. It's completely dead. When it arrived the root ball was soaked, and I suspect that didn't help. I submitted a ticket and received a response from a Kallie, who essentially informed me that the Warranty is voided as the plant is not in the 'indoors plant category', and was kept in a container beyond the thirtieth day after delivery. They recommended not purchasing the Warranty in the future. A real slap in the face. They offered 20% off on the next one (even though their black Friday sales are offering more).
I will never purchase from The Tree Center again, and will make sure everyone knows.

Ordering was simple and delivery was quick. The tree came in excellent condition and is thriving.

Shipping was as quickly as possible. Trees arrived in great shape and ready to go into the ground. Very happy with what we received.

My order was received and shipped very promptly. The order arrived as described on website. The trees that I ordered looked very healthy and packed very carefully to avoid any damage before arriving. I have ordered more than once from The Tree Center and have been pleasantly satisfied with each order. I will continue to refer the company and definitely will order again soon.

Well packaged, fast delivery.