Treat It Medical Cannabis Clinic Arvostelua 

Avoid this clinic. They have no complaints procedure, no proper escalation route, and an absolutely shocking delivery process that will disrupt your life. There are much better medical cannabis companies out there.

I was approved for treatment, paid for consultations and paid for medication, yet repeatedly ended up without the medication I paid for because of their constant failures.

Every single order turned into a nightmare. Deliveries failed, dates changed, nobody knew what was going on, and I spent hours calling and emailing trying to get answers. You cannot speak to a manager no matter how many times you ask because there is no escalation. They do not fix problems - you are just left chasing them again and again and again and again. If I could screenshot and show how many times I've called and called and emailed this company and Pharmacy Xpress, you'd understand why I'm repulsed by their set up.

Both myself and Pharmacy Xpress spent hours trying to contact Treatit with no response. On one occasion, a Treat It employee told Pharmacy Xpress they had contacted me minutes before when they had not. A straight up fabrication and I have no idea why. I was repeatedly told things would happen, only for the opposite to happen shortly afterwards. For example, one of the staff actually called me to try to help - right at the end of his day mind you - and told me he would ensure the delivery is REbooked (due to their prior failures) for Friday, because I told him I'd be in the office Thursday and I refuse to stay inside another day because they can't get their delivery process right. Minutes after that call ended, I get a text and email from dpd saying "your parcel is due to be delivered Thursday". This is not the only time they have not told the truth and honestly, it feels like they do it on purpose to mess you around. They certainly do not act like they care a tiny bit for anything that goes wrong.

I had to stay home waiting for deliveries that never arrived, rearrange work, cancel paid for plans and spend weeks dealing with admin instead of actually receiving treatment. If you suffer with chronic pain, the stress of fighting for medication and then being left without it makes an already difficult situation even worse.

After all this, because I was absolutely beyond fed up with them disrupting my life and making my pain significantly worse, I was discharged with zero compensation. I have paid money for consultations and medication I was unable to reliably access because of their failures. If you're okay with being without significant amounts of money and the medication you need... Maybe you can buy from this company. I'm looking into making formal complaints with higher up health associations because I don't think this company should be in business serving the most vulnerable customers. Shame on you.

Avoid.

Disgusting unprofessional constantly ignore you don’t help worst one so far moving clinics

Stay far and clear just take the money don’t respond mess your orders love taking the money hate sorting any out for you, recommend any other clinic apart from this stay away

Everything seems fine with this company, until something goes wrong. Then, it becomes Impossible to get hold of someone and the 'call back' feature has never worked work for me despite trying it many times.

Shockingly poor communication.

The system is that you're signed up for the money to come out of your payment method, even if you don't meet their criteria. A few months on, they're telling me I don't meet the criteria, but they're still taking the money, no responses back from emails or calls from coordinator.

Updated : refund received and supported by a kind person on the main line. Had to chase this.

This service has seriously improved over the last few months

The team at treat go the extra mile to sort out all my questions and rectify any small hiccups as fast as possible great service again

Took money from my bank more than they should of prescription always late theres cheaper options out there just look at newgrove pharmacy much cheaper also normally a prescription can be upto a month late also ive reported them too the care commission and I encourage others too do the same as this clinic is unfit for operation

I’ve been with a treat it since just after they opened. In that time I have had numerous problems with my medication being late, prescriptions lost, or out of stock orders. I have now been sent the wrong product, and I have been without any medication for two weeks now. The communication is just about zero and I’m so completely fed up. It’s for chronic pain and it is not a trivial matter. They have as doctors failed in their duty of care.

Treat it say here that a resolution has been reached. It has not. I was told today that the situation was still being investigated, but they have offered an interim solution until a decision has been made.

I found treat it clinic online, though give it a try, from the day I enquired it was exactly 3 days until I received my medication, I chose the vapes and there perfect can’t fault much better than I imagined. The consultant are happy to help and are very welcoming and everyone is so friendly, I never felt awkward like I do when contacting my go, and can’t fault the process, day one I called and filled the application the next day I spoke with the consultant that same the doctor sent my prescription the day after the pharmacy posted it out by DPD, I received 3 vapes today and they amazing. And the whole process wasn’t that expensive and the vape oil is from Canada so you can guarantee the quality

The service I have received over the last 3 months has just got worse on every order.

Booked a renewal consultation in February, waited 6 days for an appointment, the Dr didn't show up so had to wait another 6 days for a new appointment, put in an order, managed to get 2 of the 3 products due to not having stock.

Put in an order in March, waited a week with no change to the status to my order, when I chased it up I was told that the prescription couldn't be completed due to there being no stock ( despite the items being marketed by Treat It as in stock at the time of ordering) I cancelled the order.

Despite receiving an apology and assurances from Treat-it that they understood my frustration based on the previous months issues too, they have made no efforts, at all to make any improvements.

I placed a 3rd order for the month of April, 8 days ago now, there has been no updates and no response to my messages sent midday yesterday via Whatsapp so this order will again be cancelled.

That's 3 orders in a row now, one incomplete and 2 cancelled.

it just seems to be getting worse and worse

* UPDATE......

Just to add I placed another order this month on Tuesday 20th May thinking that would be plenty of time to get my medicine for Bank Holiday. The date is now Wednesday 27th and the status on my order had remained at "Awaiting order approval from the Specialist"

This is despite them apologising and assuring me they understood how frustrating it is, yet they then just do it again and again month after month.

This clinic is not fit for purpose and should not be operating, that's 3 months now in a row where they have left me no choice but to buy my meds from the street ( 3 months in a row).

I do not understand how they can be this incompetent to the same customer every month and treat them like this every time an order is placed.

They seem to be a little confused as to how things work in life as they seem to expect the patients to keep chasing up orders in order for them to be processed, yet I do not work for the Treat-it clinic, I am not a member of staff and is not my job to chase up orders so you can actually do the job I pay you for.

I will now be leaving this clinic , the only reason I haven't done sooner is the hassle involved in changing clinics.

If I ran my business the same way these guys do I would have gone bankrupt years ago.

If I could give them zero stars in this review I would

SHOCKING SERVICE!

These lot have messed up my order yet again Im sick and tired of it I’ve had 3 transactions with this company and not one has gone through smoothly I would recommend this clinic it’s on absolute farse

Pls read other reviews and even the ai generated report. These guys are scammers to say the least. Pls contact me if you need a witness from experience to lodge a case against them. They have violated me rights, taken my monthly money, discharged me and not given my last prescription which I ordered end of February! Reason for discharge is because I keep 'nagging' then for my meds! Shakir n Louise, wow, they have single handedly destroyed this company for whoever started it.
I'm still waiting for my meds. Nobody responds on WhatsApp or email. They just avoid you. They need to be penalised

Update: ive got a response from treat-it (most likely Louise) on here (trustpilot) but they still haven't given my meds yet from February and they still haven't responded to my texts or emails, but they are avaliable to respond to critical reviews. Shameless people

The experience I've had again was fantastic, kept informed, and ran as smoothly as it always does. The people I deal with normal Nadia and Shakir always go the extra mile to keep patients happy

I rarely leave negative reviews, but my experience with Treat It Clinic has been extremely disappointing from start to finish.

My initial consultation was delayed despite me taking time off work specifically to attend. This immediately set the tone for what has been a consistently poor and unreliable service.

One of the key reasons I chose this clinic was the advertised cannabis card. However, when I requested it, I was told it would take 5–6 months and is not even available for new patients — something that is not disclosed anywhere on their website. This feels misleading at best.

I raised a formal complaint about my experience and never received an official written response. Communication throughout has been inconsistent and lacking accountability.

I was also told that if payment is made before 4pm, prescriptions would be delivered the next day. I paid before 4pm, yet my prescription was delayed with no explanation or update. The app platform only made things worse, as it continued to show vague “delayed” statuses with no useful information.

Despite all this, I tried to give the clinic the benefit of the doubt. Unfortunately, things continued to decline.

I requested a simple letter for my employer on a Thursday. I was told on Friday that the team had responded, only to then be contacted again on Monday and informed that the letter would cost £20. This is on top of paying £11 per month for clinic access — meaning the letter costs nearly the equivalent of two months’ membership.

To put this into perspective, other clinics provide significantly better service:
• Some offer free cannabis cards to new patients
• Others issue employer letters the same day, free of charge
• Many do not charge ongoing monthly clinic fees at all

Finally, after raising my concerns respectfully, I received an email reminding me to remain courteous in my communication — despite the fact I had not been rude or inappropriate at any point. This felt dismissive and unprofessional.

Overall, my experience has gone from poor, to bad, to genuinely unacceptable. I regret choosing this clinic and would not recommend it to others.

If I could give less than 1 star, I would. Incredibly disappointed.

UPDATE: Whilst I appreciate the response, please point out where my communication has not been respectful?

The team at Treat it clinic are amazing, they take there time with you & are really helpful, I’d highly recommend them

Joined this clinc last year got totally messed about left and a few weeks later worst mistake as ive just paid near £300 for a prescription that should of been dispatched the next day still waiting id stay well clear of this clinc as they dont deserve customers

Needlessly to say ill be phoning my credit card company oyt if that company don't ship my meds out prontol that ive paid for scammers

This clinic is amazing! They’ve really helped me manage my health issues, they take there time in consultations & really listen, I’ve recommended friends & would happily continue to do so 😊 Also the support team are the best 😊🐾

Very helpful and easy to speak to Shakir was there to any questions I had, I would recommend to any of my friends and family.