T10697 Wish i could give -10🌟. I never post reviews but if you stumble on this one, don't waste your time with TravelRefund. Disappointing, and total dissatisfaction with the service level I exp... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... Näytä lisää
Yritys on vastannut
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... Näytä lisää
Yritys on vastannut
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Yhteystiedot
Ørestads Blvd. 73, 2300, Copenhagen, Tanska
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3,1
Keskitasoinen
256 arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
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Compensation granted!
I have 3 cases going on with the TravelRefund team, we have recently got compensation for one of the cases. In the course of the case, customer service was sufficiently answering all my questions and concerns. Eventually, they successfully finalized the case, thanks for all and I wish the same good final for the other cases.
Best regards,
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Seren
Thank you for your feedback! We’re delighted to hear that you’ve already received compensation for one of your cases and that our customer service has been able to address your questions and concerns along the way.
We appreciate your trust in us and will continue working hard on your remaining cases. Hopefully, we’ll achieve a successful outcome for them as well!
Best regards,
Alma – TravelRefund
KLM was held responsible
After KLM completely destroyed my family vacation to Asia, Travel Refund arranged compensation of EUR 1300. The 7 month delay is further proof that faceless companies like KLM care nothing about doing the right thing. My communication with Travel Refund has been completely painless and precise. Never hesitate to make airline companies compensate you for any inconvenience at all. Travel Refund worked very well for me. I hope I don't need you again but if I do, I'll be in touch.
15. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Pete
Thank you so much for your kind words and for taking the time to share your experience. We're truly sorry to hear about the disruption to your family vacation, but we're glad we could assist in securing the compensation you deserved.
It's always our goal to make the process as smooth and hassle-free as possible, so it means a lot to hear that you found our communication painless and precise.
We completely agree—passengers should never hesitate to claim what they are entitled to when airlines fail to meet their obligations. We're happy we could help turn an unfortunate situation around for you.
Hopefully, your future travels will be trouble-free, but if you ever need assistance again, don’t hesitate to reach out. Safe travels!
Best regards,
Alma - TravelRefund
patience
I would say that I really appreciate it!! Because the airline has already told me the refund is not accepted so actually I didn't expect that I can get the money. But you know what, Travelrefund emailed me 6 MONTHS LATER and told me that I got the money. THANKS very much for their persistence.
4. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear 燕姿 宋
Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and are thrilled to hear that we could secure the compensation you were entitled to, despite the initial refusal from the airline.
Persistence is at the heart of what we do, and we understand how discouraging it can be when airlines initially deny claims. It’s why we keep fighting on behalf of our passengers, even when the process takes time. Your trust in us means the world, and we’re delighted that we were able to deliver a successful outcome for you.
Thank you again for choosing TravelRefund and for your patience throughout the process. If you ever need assistance in the future, we’re always here to help!
Best Regards
Alma - TravelRefund
Vastaus yritykseltä TravelRefund
Dear Jaychel
Thank you for your excellent feedback! We’re delighted to hear that you found our service helpful.
Your satisfaction is our top priority, and it’s wonderful to know that we could assist you effectively. If you ever need help in the future, please don’t hesitate to reach out—we’re always here to support you!
Kind regards
Alma - TravelRefund
Don’t waste your time
I have zero faith in the company. No follow ups, nothing. I constantly have to chase them with an update and they always proceed to lie saying “airlines agreed to pay” it’s been nearly 4 months and I’ve heard nothing. Don’t trust this place at all.
29. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Rosie
Thank you for sharing your feedback, though we’re genuinely sorry to hear about your dissatisfaction with the process so far. We want to clarify a few important points to help provide some context and transparency about how our service works and why it might take time. The claim was sent to the airline on the 15th of october and on the 07.11 we have received an aknowledgement, which is no longer than a month and actually a quite swift handeling from the airline. So stating it has been 4 months is not correct and never even possible, since we only have the 07th of january today. Also your impatience and unsatisfaction should be aimed against the airline, since we do all to assure your rights as fast as possible.
Firstly, we understand that waiting can be frustrating, but claims against airlines often involve a lengthy and highly procedural process. Airlines are not obligated to resolve claims quickly, and they are known to use the full amount of time legally available to them—often four weeks per communication stage—to respond to claims and settle payments. This is why delays of several months, or even years in some cases, are unfortunately common.
However, please rest assured that we never give up on a valid claim, no matter how long it takes. As you may have noticed, many passengers in similar situations have waited much longer but eventually received their compensation because we stayed persistent and worked tirelessly to advocate for their rights.
Additionally, we’d like to emphasize that we only take our fee once we have successfully recovered your compensation. In other words, we work for free until the airline pays out, which aligns our interests with yours. We are absolutely on your side, and it is in both our interests to see a successful resolution as soon as possible.
If we’ve communicated that the airline has agreed to pay, it means we have received confirmation from the airline. However, even after agreeing to pay, airlines often take additional time to process payments, which is unfortunately outside our control. Rest assured, we do not provide misleading updates; we aim to keep you informed as accurately as possible based on the information we have at each stage.
We encourage you to continue reaching out to us if you have questions, as we are always happy to provide updates and explain where your case stands in the process. Your patience and understanding in this matter mean a lot to us, and we truly value your trust in choosing us to handle your claim. We hope that passengers reading your review will see, that the review is unfair and we actually have done a outstanding job by getting the aknowledgement this fast. We have received a payment confirmation from the airline and therefore we can hopefully make a payment to you sooner or later.
The case has been resolved within 3 months and we are proud of this!
Best Regards
Alma - TravelRefund
NO HELP, yet asking for money
You seek a help because of delayed flights, and the only result is that they will not help you to reach any compensation, they will actually ask you for money for their "job". This is so sad and sketchy, wanted to get some mney back from airlines and they will shed you more... Awful inhuman approach.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Laura
Thank you for your feedback. We’re sorry to hear about your concerns and would like to assist you further. Unfortunately, we cannot locate your case in our system based on the information provided. Could you kindly share your case number with us? This will allow us to investigate the matter thoroughly and provide a clear explanation.
We would like to clarify that our business model operates on a “no cure, no pay” basis. This means passengers are not charged unless we successfully secure compensation for them. The only exceptions occur if a case cannot be completed due to actions or inactions from the passenger, such as preventing us from proceeding with the case.
If you’ve received an invoice, it is likely due to one of these scenarios:
- Compensation already received or paid directly to you – If the airline has paid compensation directly to you, our service fee would still apply, as we initiated and handled the claim process.
- Case is with another company - Some passenger are not aware that you logically cannot claim the same compensation with several companies.
- Prevention of case handling – If we were unable to proceed with your case due to specific actions or lack of cooperation from your side.
I respectfully disagree with the characterization of our approach as “inhuman.” At Travelrefund, we assist passengers without requiring any upfront payment, even though we take on the risk of not being compensated for our efforts. The only condition we ask is that passengers transfer their rights to us so we can successfully handle their case to completion.
If this straightforward requirement cannot be fulfilled, we may be obligated to issue an invoice for the work we have already completed. Our business model ensures that we are only compensated if we secure compensation from the airline, making our service entirely risk-free for the passenger.
Even in cases that proceed to court, passengers are never responsible for lawyer fees or court costs. We understand it can be frustrating to receive an invoice, but I want to assure you—and all other passengers—that we never issue an invoice unless it falls under the specific situations outlined above.
I firmly believe these terms are fair and transparent, and not in any way unreasonable or unfair.
We take these matters very seriously and want to ensure you receive fair and transparent service and that is why, we have descirbed the potential scanarios in this answer. Feel free to contact us, if you still believe that it is a mistake that you have recevied an invoice from us.
Thank you for giving us the chance to resolve this issue.
Best Regards
Alma - TravelRefund
Vastaus yritykseltä TravelRefund
Dear Isaac
Thank you for your kind words! We're thrilled to hear that you had a fantastic experience with us and that your problem was resolved professionally and efficiently. Providing reassurance to the passengers is important to us, and we're delighted that we could meet your expectations.
If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your trust in us!
Best Regards,
Alma - TravelRefund🎄
I had a claim for compensation with an…
I had a claim for compensation with an airline due to a flight delay. Initially, I tried to handle it directly with the airline, but they refused my claim. After searching for alternatives, I came across Travelrefound. They did an excellent job and successfully recovered my compensation from the airline. Highly recommend their services!
6. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Sajad
Thank you for writing a review, this means a lot to us.
Thank you for your kind words and for choosing TravelRefund! We're thrilled to hear that your experience with us was seamless, from submitting your claim to receiving your compensation. Providing clear communication and efficient service is our priority, and we're delighted that we could meet your expectations.
Your recommendation means a lot to us, and we truly appreciate it. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Safe travels, and thank you for spreading the word about TravelRefund!
Best regards,
Alma – TravelRefund
I got to get my refund
I got to get my refund, but it was very long, and when I got a answer saying that I was going to get the refund in 14 banking days, it took a month and a half for me to get it.
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Alison
Thank you for your feedback. We are happy to have helped you in getting the compensation from the airline, the compensation the airline would not provide without our help. When we make the payments to the passengers, everything is done manually and therefore there has been a extraordinary mistake and the payment took a little longer than expected. We are very sorry for this mishap, but luckily we managed to get you the payment, but we are sorry to see that this means that we did not earn the last star.
Thank you for chosing us to help and we hope that you will use our service once again, if you should ever experience a delayed, cancelled or overbooked flight.
Best Regards
Alma - TravelRefund🎄
Very professional and kind
Very professional and kind. Case resolved, received 700e. All recommendations 😊
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Ina
Thank you for your kind words and recommendation! We’re thrilled to hear you found our service professional and fast. Your satisfaction is our top priority, and it means a lot to us that you had a positive experience.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund🎄
Amazing Service
Great Service! Happy with the customer Service!
4. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Customer
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Travelrefund. Your recommendation means a lot to us.
If you ever need assistance again in the future, please don't hesitate to contact us.
Best regards
Alma - TravelRefund🎄
Working really good
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Simon
Thank you for your succinct and positive feedback! We're thrilled to hear that you found our service super efficient. If you ever need assistance in the future or have any questions, please feel free to reach out. Your satisfaction is our priority!
Best regards,
Alma – TravelRefund🎄
Excellent Service – Highly Recommend
I had an amazing experience with TravelRefund. Honestly, I was skeptical at first because I’d never used a service like this before, but they absolutely delivered. The team was professional, efficient, and kept me updated every step of the way.
What really stood out was how hassle-free the whole process was. I provided my flight details, and they handled the rest.
If you’ve had a delayed or cancelled flight, don’t hesitate to reach out to them. They know what they’re doing, and you’ve got nothing to lose. Definitely recommend!
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Hi Geri
Thank you so much for your wonderful review! We’re delighted to hear that your experience with TravelRefund exceeded your expectations. It’s completely normal to feel skeptical at first, but we’re so glad we could earn your trust and deliver the results you deserved.
Providing a hassle-free process and keeping our passengers informed are top priorities for us, so it’s fantastic to hear that these aspects stood out for you.
Thank you for recommending us! If you ever need assistance in the future, we’re just a message away.
Best regards,
Alma – TravelRefund🎄
Good recommend to anyone!
I was failed 3 with 3 other agency in my case ,and travelrefund is the 4th one and Big Surprise is they won in this case and i get good amount back. Im absolutely happy to find out travelrefund agency to claim for my case. Always reply fast, polite, kindly en clearly inform. 100% happy en satify with the result.
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Linh
Thank you for sharing your positive experience! We're thrilled to hear that we could turn things around for you after other attempts fell short. Winning your case and securing your compensation is exactly why we do what we do.
It’s wonderful to know that you appreciated our fast, polite, and clear communication throughout the process. Your happiness and satisfaction mean everything to us.
If you ever need assistance again or know someone who does, don’t hesitate to reach out. Thank you for trusting us with your case!
Best regards,
Alma – TravelRefund🎄
Cancelled flight compensation ✅
Writing this on the 28th november2024.,previously have read some good and bad comments here ,but i must say i am very satisfied with the service.
My questions all answered if not the same day,then next day,due to my timezone and writing late hours,after they recieved the money from the airline,got an e mail it could take up to 14 days to receive it,but i recieved it the next day.
Pleasantly surprised and i highly recommend TRAVELFUND.
Maybe some other people had a different experience because their cases were not as clean and clear as mine was.
I had a cancelled flight due to mechanical reasons.
Was delayed for 8+ hours and was flying more than 3500km away.
My airline was based in Europe so it was a clear case but anyway Travelrefund team was amazing.
This is a genuine comment from someone who was also a bit sceptical,but now i am happy.
And yes , i almost forgot.
My flight was 7th october,money recieved 28th november,really fast.
Thank you very much ,
Best regards
Z
EDIT- even though i have another case going on and it takes longer time to resolve it due to an airline delaying payment,i still recommend this service.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Jon
Thank you for sharing your detailed experience and kind words about our service! We're delighted to hear that you are satisfied with the outcome and our team's responsiveness.
Every case is unique, and while some take longer due to airline delays or complexities, we're thrilled that your first case was resolved quickly and to your satisfaction. We truly appreciate your patience and understanding with your second case, and we're confident that we’ll achieve a positive outcome there as well.
Your recommendation means the world to us, and we’re grateful for your trust. If you ever have further questions or need updates, feel free to reach out anytime.
Best regards,
Alma – TravelRefund🎄
Great experience with travel
Great experience with travel
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Hi Farhan
Thank you for sharing your positive experience! 😊 We're thrilled to hear you were satisfied with our service. If you need help in the future, don’t hesitate to reach out.
Best regards,
Alma – TravelRefund
hello.. call with confidence.. I recommend
hello..serious people..very punctual with the way to inform you..recommend
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Hi Florentin
Thank you for your kind words and recommendation! 😊 We're so pleased to hear you appreciated our punctual updates and professional approach. If you ever need assistance again, we’re here to help!
Kind regards,
Alma – TravelRefund
The worst service I have ever received online
Rarely write a negative review, but this is probably the worst customer service I have experienced online. Even worse than the airline I tried to get compensation from.
The case has been open for 15 months. Duringn that time:
- I have been requested to provide various documents and signatures
- I have been told there was a data breach and my data was potentially compromised
- I was requested to sign an untranslated legal power of attorney for a lawyer tonrepresent me in court in Spain without any explanation of what this implies (and naturally no translation)
After several back and forths and what I can only describe as preoccupying customer service and lack of empathy for the customer, my case was escalated to the COO. Ultimatedly I just received a basic explanation of what a PoA implies (although I had alrady signed one for Travelrefund), without any specific information and many ignored questions. Moreover I was reminded several times that either I sign the document, or they would invoice me all the costs of the process. In the last email they basically gave me an ultimatum and closed with the remark “I hope you understand now”. Seriously…
Yes thats right, the company I was trying to use to get a refund was threatening now to charge me, beyond all the time I had already wasted.
The beautiful irony of contracting a service to help you with the abusive airlines and you end up getting an even worse customer service.
There are many competitors in the market for such services, definitely Travelrefund or any of their related companies will not be my choice in the future. Oh and 15 months later and countless wasted hours, I havent seen a dime.
18. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Michael
We understand your frustrations and regret the dissatisfaction caused during the process. To handle your case on your behalf, we are of course required to get some documents from you, like the ticket, rebooked ticket and a PoA, otherwise we cannot represent you. Also we know by experience that the airlines ask for the ticket, why we always get this before hand to strengthen the process and not waste time by sending a claim, knowing the airline wont process it without the ticket.
Unfortunately, some steps, like the Power of Attorney (PoA) requirement in court, are dictated by the court in Spain and not something we can anticipate in advance. While we do our best to streamline the process, legal procedures can occasionally be complex and lengthy.
As stated in our terms, we require full cooperation from our clients to proceed with cases, and the absence of requested documents or signatures can result in case closure with costs. We work hard to fight for compensation on behalf of our clients and hope for mutual understanding in these matters.
We are a company that is here to help all passengers and when you have passengers all around the world, the processes can be different depending on the country where you sue the airline. We have partners all over Europe and when an airline like Condor is not cooperative, we are forced to take the case to court, if we belive the situation entitles you to compensation. You have a case that is worth suing for and it is also stated on our website and in our terms, that we do everything necessary to get your rights aknowledged.
We are here for the passengers whos looking for an experienced partner and a professional partner with legal background and lawyer partners, who can fight for their rights. If a passenger can do it themselves, they are more than welcome to!
We are happy as long as the passenger gets their rights aknowledged.
If you'd like to discuss your case further, please don’t hesitate to reach out.
Best Regards
Alma - TravelRefund
Endless Waiting, no timeline
It’s been nearly a year, and I’m still waiting for a final decision with no end in sight. Despite repeatedly emailing to check on the status, all I get back is the vague response that it’s ‘in court’—no timeline, no details, nothing. The complete lack of transparency is incredibly frustrating.
Is this a SCAM?
the website was down for a few days and now my profile is not showing the informationa that was submited..
8. tammikuuta 2024
Oma-aloitteinen arvostelu
Vi var på ferie sidste år
Vi var på ferie sidste år, hvor flyet blev forsinket mere end 3 timer.
Jeg oprettede en sag ved Flypenge, nemt og hurtigt.
De har løbende holdt mig opdateret med min sag, og nu fik jeg i går en mail med, at jeg modtager erstatning for sagen, som de har kørt ! Super fedt :)
Super god service, og jeg vil klart anbefale Flypenge til andre i samme situation.
8. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Kære Mads
Tak for din anmeldelse.
Den er vi rigtig glade for! Vi forsøger altid at holde passagererne opdateret løbende, så i kan følge processen altid. At levere god service er en top prioritet for os, hvorfor vi er glade for, at du anerkender vores serviceniveau. Vi takker meget for anbefalingen og håber, at du vil benytte vores service i fremtiden, såfremt uheldet skulle opstå.
Rigtig god dag
Med venlig hilsen
Alma - TravelRefund
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