T10697 Wish i could give -10🌟. I never post reviews but if you stumble on this one, don't waste your time with TravelRefund. Disappointing, and total dissatisfaction with the service level I exp... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... Näytä lisää
Yritys on vastannut
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... Näytä lisää
Yritys on vastannut
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Yhteystiedot
Ørestads Blvd. 73, 2300, Copenhagen, Tanska
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3,1
Keskitasoinen
256 arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
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More than a year - no results.
Our flight was delayed on 01.05.2024, and we asked them for help in getting compensation. At first, everything looked promising - we were fed with standard messages that they were waiting for a response from the airline, then on 12.11.2024 they sent a letter assuring that “speeding up the process is a priority” and that “we will be informed soon”.
Since then - complete silence. Today is 22.05.2025. No compensation, no updates, no attempts to contact. A whole year has passed, and there is no result at all.
It is very disappointing to waste so much time and trust.
Case number: T48510.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Aleksandr
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration and disappointment you’ve felt. We understand how discouraging it must be to wait so long without seeing progress.
Please know that it is never our intention to leave any passenger in the dark. In fact, we have a strict policy of sending updates at every step of the process—including confirmation of claim submission, status changes, follow-ups with the airline, and even mid-case updates—to ensure passengers know we haven’t forgotten about them.
In your case (T48510), the last update informed you that your claim had been moved forward for legal evaluation. Unfortunately, that step has taken longer than usual, and we take full responsibility for not following up sooner. We acknowledge this delay, and we are already in the process of urging your case forward and will be contacting you directly with a detailed update.
We’re very sorry that you felt the need to write this review instead of contacting us directly. We always welcome feedback, but a public review can paint a harsher picture than what’s actually going on behind the scenes. That said, we take your comments seriously and will use them to improve.
We’re still fully committed to resolving your case and hope to turn this experience around for you. Thank you for your patience—and again, our sincere apologies for the delay.
Best regards,
Alma – TravelRefund
Made a complaint for compensation and…
Made a complaint for compensation and they were frequently sending emails telling the airline wasn’t responding.
Meanwhile I contacted another company for the same and I got the amount refunded. Now travel refund got a reply from airlines telling they have already transferred the amount to the other company’s account . And I have been emailed by travel refund that I owe them a whopping amount of 330€ without doing nothing. And they threatened me that if I don’t pay, they would contact some debt collection company. Unprofessional and irresponsible.
25. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Fountain Head
Thank you for your review. We’re genuinely sorry that you feel disappointed, but we believe it’s important to clarify the situation for anyone reading.
You submitted your case to us and agreed to our terms and conditions, which clearly state that TravelRefund has the exclusive right to pursue your compensation claim once it’s filed. We then began working on your behalf—contacting the airline, sending multiple reminders, and preparing the case for potential legal action. This is a service we provide on a no win, no fee basis, covering all expenses and risks ourselves.
However, without informing us, you submitted the same claim through another company while we were still actively working on your case. This caused the airline to pay out compensation to the other party, despite our ongoing efforts. In essence, the result we worked toward was achieved—but credited elsewhere, due to actions entirely outside our control.
The invoice you received reflects the standard success-based fee we apply when compensation is obtained. This situation could have been avoided entirely had you simply reached out to us with your concerns or chosen not to proceed with a duplicate claim.
We work extremely hard to help passengers get what they’re entitled to, and it’s deeply unfair—both to us and to other passengers—for someone to use our efforts, then circumvent us, and accuse us of being unprofessional for holding them to the agreement they accepted.
We are still open to resolving the matter constructively and encourage you to contact us directly if you’d like to discuss it further.
Best regards,
Alma – TravelRefund
Vastaus yritykseltä TravelRefund
Dear Mr. Jincy
Thank you for your kind words! We’re happy to hear that you were satisfied with our service. It means a lot to us when passengers take the time to share their experience—even in just a few words!
If you ever need assistance again, we’ll be here to help.
Best regards,
Alma – TravelRefund
My experience with TravelRefund
I am sharing my experience with TravelRefund following a delayed Iberia flight.
I very much appreciated in a very early stage their professionalism and commitment.
Overall involved team handled my case with remarkable diligence, keeping me updated throughout the process.
Their expertise and rigorous follow-up, finally end up having reimbursement for the inconvenience caused by this delay.
Their focus on customer satisfaction is remarkable.
I wouldn’t hesitate to use their services again and I recommend TravelRefund to anyone who finds themselves in a similar situation.
A successful customer experience from end to end.
3. huhtikuuta 2025
Vastaus yritykseltä TravelRefund
Dear Layti
Thank you so much for your thoughtful and detailed review—it truly means a lot to our entire team.
We’re so glad to hear that you appreciated our professionalism and commitment from the very beginning of your case. It’s important to us that every passenger feels they’re in good hands from the moment they submit their claim.
Your kind words about our diligence and regular updates are especially appreciated. We know how frustrating it can be to wait for compensation after a disrupted flight, so we make it a priority to keep passengers informed every step of the way.
We’re also very pleased that our expertise and persistence led to a successful reimbursement for the inconvenience Iberia caused you. These cases can sometimes be challenging, and we work hard to ensure that no valid claim goes unanswered or forgotten.
Your recognition of our focus on passenger satisfaction really hits home for us. We always aim to provide not just results, but a positive experience from beginning to end.
It means a great deal to hear that you would not hesitate to use our services again and that you would recommend TravelRefund to others. That trust is what motivates us to keep doing what we do—fighting for passengers and making sure their rights are respected.
Thank you once again for taking the time to share your journey with us. We wish you smooth and stress-free travels in the future, and we’re always here if you ever need us again.
Best Regards
Alma - TravelRefund
TravelRefund did a fantastic job of…
TravelRefund did a fantastic job of being on top of my case. They were swift in their responses, and with every step, they updated me with what steps they were taking and what to expect next. I loved their support and service, and I successfully received my refund.
8. huhtikuuta 2025
Vastaus yritykseltä TravelRefund
Dear Tito
Thank you so much for your wonderful feedback! We’re thrilled to hear that you felt supported and well-informed throughout the process. Keeping passengers updated and making the experience as smooth as possible is exactly what we strive for—so it means a lot to know we delivered that for you.
We’re so glad you received your refund and that you were happy with the service. If you ever need help again in the future, we’re always here to assist!
Best regards,
Alma – TravelRefund
Dissapointing and unproffessional experience
I submited my claim to Teavelrefund in July 2024 and they have informed me in few emails that airline company has never replied to their request. In March 2025 I have contacted the Airline company directly and got payment advice in which money refund was already paid for my case to Travelrefund in October 2024. When I informed Travelrefund they first told me that is not true and that they haven't received refund. After sending them document from airlune they admited that money is paid to their bank account. Not just that thay withold money for 6 months but they would never paid it to me if I haven't contacted them, insisted and proved that airline transffered the refund. At the end I got my money but for 50% decreased due to charged travelrefund service fee and bank fees. My question is for which service is this charged when I had to contact Airline and chase them for the payment??? Very unproffessional and disappointing experience, I will never use Travelrefund again. Thank you for nothing.
Marija
20. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Marija
Thank you for your feedback. We're truly sorry to hear that you’re disappointed with your experience, and we’d like to clarify a few important points to avoid any misunderstandings.
First, we absolutely understand how frustrating this situation must have felt. However, as we explained via email, the delay in your payout was not intentional. The airline did not inform us that your case had been paid, and the payment was not properly referenced when it reached our account—making it difficult to link it directly to your case. Once you shared the documentation from the airline, we were able to quickly confirm the payment and proceed with the transfer.
We’d also like to address the issue of fees. Our service fee is around 75 EUR, as clearly outlined in our terms and conditions, our FAQ, and in the documents sent when the claim was filed. This fee only applies if the case is successful, and it covers all work involved in preparing, pursuing, and following up on the claim—including legal processes, airline communication, and administration.
As for the additional deduction you mentioned, that amount was not charged by us. Some banks apply their own currency exchange or handling fees when receiving international transfers. Unfortunately, we have no control over your bank’s charges.
Lastly, it’s worth noting that you entered the agreement voluntarily—by submitting your case, signing the power of attorney, and accepting the terms. If you had preferred to handle the case independently, it was absolutely within your right to do so.
While we're sorry to hear that you wouldn’t use our service again, we’re glad we were ultimately able to secure the compensation you were entitled to. We’ll continue working hard for passengers who prefer help navigating this often slow and complicated process.
Best regards,
Alma – TravelRefund
They didn’t gave up to my case and I…
They didn’t gave up to my case and I received my money eventually, even if I didn’t had many expectations that I will ever receive my money back. Thank you!
3. huhtikuuta 2025
Vastaus yritykseltä TravelRefund
Dear Kunde
Thank you so much for your kind words! We’re really glad we could exceed your expectations and help you get the compensation you were entitled to.
Even in tough cases, we don’t give up easily—we’re committed to fighting for our passengers until the very end. It means a lot to us that you appreciated our efforts.
If you ever need assistance again, don’t hesitate to reach out.
Best regards,
Alma – TravelRefund
To make better service
To make better service. Charged too much. It's not worth at all to use your services....
3. huhtikuuta 2025
Vastaus yritykseltä TravelRefund
Dear Kunde
Thank you for your feedback. We’re sorry to hear that you feel our service wasn’t worth it, and we’d like to offer a bit of context to clarify what was involved in your case.
Your compensation was only secured after a full legal process, including taking the airline to court—because they never responded to any of our initial requests or reminders. Despite this, you had no expenses whatsoever for legal representation, and our team covered all the upfront costs and risks on your behalf.
We only charge a success-based fee if we win the case, and this fee helps cover the time, legal work, and effort invested to secure a result—especially in cases like yours, where the airline is uncooperative and court becomes the only path.
Of course, if a passenger prefers to keep the full amount, they are always welcome to hire their own lawyer and pursue the case independently. I can assure you that this way, it will be way more expensive for you and you wont have the knowledge we have. But we are here for passengers who want experienced, no-risk help from start to finish.
We stand by the work we did for you and hope you can appreciate the effort it took to win your case.
Best regards
Alma - TravelRefund
Scam
Scam, they said i got my refund and to give them my bank information. Nothing received.
11. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear Daniel
We’re genuinely sorry to see your review and the serious accusation you've made. We want to clarify that calling a company a scam is a very strong allegation—one that is not only factually incorrect in this case, but also legally defamatory.
You mentioned in an email that Trustpilot "agreed it's a scam" because your review was reinstated. However, that's a misunderstanding of how Trustpilot operates. Trustpilot does not make rulings on the truth of such claims—they only assess whether a review meets their guidelines. Reinstating a review is not an endorsement of its content.
In reality, we acted professionally and transparently throughout your case. Your compensation was never withheld. The delay happened because you initially provided incorrect bank details. As we explained and documented via email—including a screenshot of the returned payment—we had to wait for the funds to return before resending the payment, which we did.
It’s also important to emphasize: you didn’t pay anything upfront. We handled your case completely risk-free to you, and only took our fee after winning compensation on your behalf—just like we’ve done for thousands of other passengers over the past 7+ years.
We take pride in our work, our legal integrity, and the trust our passengers place in us. To label us as a scam, especially after receiving your compensation, is unfair and misleading to other readers.
We hope you’ll reconsider your review in light of this clarification. If you have any further questions, we remain available to assist.
Best regards
Alma - TravelRefund
Vastaus yritykseltä TravelRefund
Dear MajaLj
Thank you so much for your kind words! We’re thrilled to hear that you received your refund and that you found the process fast and effective.
At TravelRefund, we’re committed to taking the stress out of compensation claims by handling the communication, paperwork, and persistence needed—so you don’t have to. It means a lot to us that you were satisfied with the service we provided and that we could deliver a positive result.
We truly appreciate your trust in us, and if you or someone you know ever needs help with a flight disruption, we’re always here and ready to assist.
Best regards
Alma - TravelRefund
I had a fantastic experience with…
I had a fantastic experience with TravelRefund. After my flight was delayed for over four hours, I wasn't sure how to claim compensation under EU regulations. TravelRefund made the entire process simple and hassle-free. The team was professional and kept me updated regularly. Within a few weeks, I received my compensation, and the service fee was reasonable for the convenience they provided. Highly recommend this service for anyone dealing with flight disruptions!
13. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear kunde
Thank you so much for your fantastic review! We’re really happy to hear that we could make the process easy and stress-free for you. Navigating EU regulations can be confusing, so it's great to know we could guide you through it and secure your compensation quickly.
We also appreciate your kind words about our team and the value of our service. Helping passengers like you is what we’re here for, and your recommendation means a lot to us.
If you ever experience another flight disruption, we’ll be ready to assist again—though we hope your future travels are smooth!
Best regards,
Alma – TravelRefund
Not perfect, but quite good
The process and communication are tedious, but they get you the money. Very recommended.
13. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear kunde
Thank you for your honest feedback! We understand that the process and communication can sometimes feel a bit tedious—especially with how uncooperative some airlines can be—but we’re really glad we were able to get you the compensation in the end.
Your recommendation means a lot to us, and we truly appreciate your patience throughout the journey. If you ever need help again, we’re always here for you.
Best regards,
Alma – TravelRefund
Worst company ever
Worst company ever, after 1.5 years they told me, they are unable to fight this case.
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Aniruddha
We are sorry to hear about your dissatisfaction, but we must clarify the facts regarding your case. Over the past 1.5 years, we have worked diligently on your claim without taking any payment, as we operate on a 'no cure, no pay' basis. Your case was thoroughly assessed by our legal experts and even escalated to our legal partner in Spain, who, after careful evaluation, determined that it could not be won under Spanish law.
Denied boarding cases require concrete evidence, such as a denied boarding certificate or written acknowledgment from the airline. Without such documentation, courts in different European countries interpret EU Regulation 261/2004 differently, which unfortunately affects the likelihood of a successful outcome. In this specific case where the airline has also denied you the right to a rebooking, only worsens the case and the airline has disputed that there is no valid booking and since we have not seen a bookingreference after your upgrade on the 13th of december, we dont have enough proof.
Despite this, we pursued your claim for as long as possible in an effort to help you receive compensation.
Calling us ‘the worst company ever’ is not only unfair but also dismissive of the extensive work we put into your case at no cost to you. We take pride in fighting for passengers, and while we cannot guarantee success in every case, we always act in their best interest.
We understand that this is not the outcome you had hoped for, but we assure you that no effort was spared in handling your claim. If you would like further clarification, we remain available to answer any questions.
Best regards
Alma - TravelRefund
Very good service I recieved my refund…
Very good service I recieved my refund from this amazing site
13. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear Kunde
It's fantastic to hear that you had a great experience with our service! We're thrilled that we could assist you in securing your refund smoothly. Ensuring a hassle-free process for our customers is always our goal. If you ever need help again, we’re here for you. Wishing you safe and pleasant travels! ✈️
Best regards
Alma - TravelRefund
Exceptional service!
After submitting the initial compensation details and request, I received timely updates throughout the process until payment was completed. The service was professional, transparent, and of the highest quality—truly appreciated!
10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Travis
We’re so pleased to hear that you had a positive experience with our service! Providing clear communication and transparency throughout the process is something we take great pride in, so it’s fantastic to know that you felt well-informed every step of the way. Your kind words mean a lot to us, and we’re always here if you ever need assistance again.
Best regards
Alma - TravelRefund
Determined and resourceful inseeking compensation
Travel refund did not give up their quest for compensation due to us because of a cancelled flight, which ruined our holiday. It took a long time but they fought the case and finally won.
11. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear David
Thank you for your thoughtful review! We understand how frustrating a canceled flight can be, especially when it disrupts your holiday. That’s why we are committed to fighting for the compensation our passengers are entitled to, no matter how long it takes. We truly appreciate your patience throughout the process, and we’re delighted that we could secure a successful outcome for you. If you ever need our assistance again, we’re here to help. Wishing you smooth and stress-free travels in the future! ✈️
Best Regards
Alma - TravelRefund
The best experience possible!
7. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear Joao
Thank you for your kind words! We are delighted to hear that you had such a positive experience with our service. Ensuring a smooth and efficient process for our customers is our top priority, and your feedback is truly appreciated. Should you ever require our assistance again, we will be more than happy to help.
Best Regards
Alma - TravelRefund
Excellent service from TravelRefund
I am very glad to see that TravelRefund made all the legal efforts to win the case ang get me my well deserved flight compensation! I will definitely seel their help if needed in the future!
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä TravelRefund
Dear Joao
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our efforts and that we could help you receive your well-deserved compensation. We always strive to fight for our customers' rights, and your feedback means a lot to us. If you ever need assistance again, we’ll be more than happy to help.
If you should ever need assistance again, please do not hesitate to contact us.
Best Regards
Alma - TravelRefund
i found travel refund the company so…
i found travel refund the company so helpful in processing my refund for my flight that was cancelled. regards Kenneth.
7. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear Kenneth
Thank you so much, Kenneth! We truly appreciate your kind words and are delighted that we could help you with your flight refund. Providing a smooth and hassle-free experience for our passengers is our top priority, and it’s wonderful to hear that you found our service helpful. If you ever need assistance in the future, we’re always here to help.
Best Regards
Alma - TravelRefund
wonderful service
7. maaliskuuta 2025
Vastaus yritykseltä TravelRefund
Dear Kunde
Thank you for your kind words! We're delighted to hear that you had a wonderful experience with our service. If you ever need assistance again, we’re here to help. Safe travels! ✈️😊
Best regards
Alma - TravelRefund
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