TravelRefund Arvostelua 256

Vastaus yritykseltä TravelRefund

10. jouluk. 2025

Dear Razvan

Thank you so much for your incredibly kind words and heartfelt recommendation! It truly means a lot to our entire team.

Wizz Air cases—especially those that end up in court—can often be time-consuming and require a great deal of persistence. We’re so glad we could assist you all the way through, including the legal process in Denmark, and that you felt supported every step of the way.

We always aim to be responsive and transparent, so it's wonderful to hear that our communication made a difference and gave you peace of mind throughout the process.

Thank you again for placing your trust in us. If you or someone close to you ever needs help again in the future, we’ll be ready to assist with just as much dedication.

Best regards,
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

1. jouluk. 2025

Dear Paolo

We’re sorry to hear that you’re upset, but we must strongly reject the accusation that our company is a scam. That’s a very serious and harmful claim—especially when we’ve been actively working on your case.

If your compensation has not yet been paid out, it is likely due to airline delays, ongoing legal steps, or a lack of cooperation from the carrier—which, unfortunately, are all common issues in this area of work. We understand how frustrating that is, but it doesn’t mean nothing is being done.

We never charge anything upfront, and we only get paid if we win the case. We handle thousands of claims each year, many of which involve complicated procedures and slow responses from airlines. Your case is not forgotten, and we encourage you to reach out with your case number so we can check the latest status for you.

We’re here to help—and we take both your case and your feedback seriously. But using words like scam to describe a company that has invested time and legal resources into helping you is not only unfair—it also misleads other passengers and undermines the very support you’re asking for.

We’re available to clarify anything if you’d like to contact us directly.

Best regards,
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

26. marrask. 2025

Dear Fernanda

Thank you for your review. We’re genuinely sorry to hear that you’ve been left with such a negative impression, especially after your case was successfully resolved and the compensation was paid.

While we understand your frustration over the timeline, it’s important to emphasize that a significant amount of legal and administrative work went into pursuing your claim, including communication with the airline and escalation steps to secure payment. In many cases, including yours, airlines provide vague or incomplete payment notices, which don’t always allow us to clearly identify the incoming funds until a final match can be confirmed. We do not intentionally withhold information or funds, and as you’re aware, your compensation has since been paid to you.

Our intention has always been to act in the best interest of the passengers we represent, and we regret if our communication during this time fell short of your expectations. That said, we believe it’s only fair to acknowledge that the result was achieved, and that we have never charged you any upfront fees for our work.

We understand emotions can run high when there’s a delay in clarity, but publicly labeling us as a scam, after receiving both legal assistance and full payment, is not only misleading, it also disrespects the time and resources invested in your case.

We’re always open to constructive feedback, and your case has been reviewed internally to improve future handling. We appreciate your patience, and we remain available if you need anything further.

Best Regards
Alma - TravelRefund ApS

Vastaus yritykseltä TravelRefund

26. marrask. 2025

Dear Petrya

Thank you so much for your recommendation and for taking the time to leave your feedback! We're really glad to hear that you found everything clear and straightforward throughout the process.

Clarity and transparency are core values in the way we handle each case. We know that flight disruptions are stressful enough—so it’s important to us that passengers always understand what’s happening, what to expect, and what their rights are.

It means a lot that you felt confident in our service, and we’re grateful for your trust. Should you ever need assistance again, we’d be more than happy to help.

Best regards,
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

26. marrask. 2025

Dear Lucia

Thank you for your message. We’re truly sorry to hear that you’re feeling disappointed and let down. We never want a passenger to walk away from our service feeling this way.

However, we feel it’s important to clarify the situation for accuracy and transparency. When you submitted your case through our platform, you agreed to our no win, no fee terms, which also state that if a passenger chooses to withdraw a case after we’ve begun working on it, an administrative fee may apply. This is not hidden or buried, it’s clearly outlined during the submission process and in the confirmation email you receive.

In your case, we started working immediately: we reviewed your documents, sent correspondence to the airline, and initiated the necessary follow-ups. Unfortunately, airline delays and lack of response are common, and part of why many passengers turn to us in the first place. We're still within a timeframe where compensation can be pursued, but when a case is stopped mid-way by the passenger, it results in wasted time and resources on our end, which is why the cancellation fee exists.

We fully understand that you're in a difficult financial situation, and we genuinely sympathize. But we also have to balance our commitment to helping passengers with the need to keep our operations sustainable and fair for everyone, especially when we work risk-free and upfront for months on many cases that don’t result in immediate outcomes.

We wish you all the best, and if your situation changes or you want us to continue pursuing your case, we’re still here and ready to help.

Best regards,
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

1. jouluk. 2025

Hi H-M

Thank you so much for your kind words! We're truly happy to hear that you had a fantastic experience with our service.

Even though claiming compensation can sometimes be a complicated and slow process—especially when dealing with unresponsive airlines—our goal is always to make things as smooth, efficient, and stress-free as possible for the passengers who trust us with their case.

Your positive feedback means a great deal to our team. It’s a reminder of why we do what we do: to help people get what they’re rightfully entitled to, without the hassle of navigating legal regulations and airline procedures on their own.

Should you—or anyone you know—ever need assistance again in the future, we’ll be here and ready to help.

Best regards,
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

10. lokak. 2025

Hi Felipe

Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that you felt supported and well-informed throughout the process.

Flight cancellations can be incredibly frustrating, especially when it’s unclear what your rights are as a passenger. That’s why we always aim to provide not just a service, but clarity, legal expertise, and peace of mind. It means a lot to us that you found our guidance helpful and our team professional.

We’re here to make sure passengers aren’t left to navigate the complexities of airline claims alone, and your feedback reminds us why that mission matters.

If you ever need assistance again, or know someone who does, we’ll be ready to help.

Best regards
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

10. lokak. 2025

Hi Bledi

Thank you so much for your thoughtful and encouraging review! We're genuinely delighted to hear that you had such a positive experience with TravelRefund APS.

Helping passengers receive the compensation they’re entitled to, in a way that’s both smooth and stress-free, is exactly what we strive for every single day. It’s wonderful to know that our clear communication and efficient process helped make things easy for you, and that you felt supported throughout the entire journey.

We understand that dealing with airlines after a disrupted flight can be overwhelming and time-consuming. That’s why we’ve built a team and a process focused on removing the hassle from passengers’ shoulders and taking care of everything, from legal assessments to negotiation and follow-up, so that you don’t have to worry.

Your recommendation means the world to us. It reassures our team that their efforts make a real difference, and it helps other passengers feel confident about reaching out when they need help too.

If you or someone you know ever needs support again, we’ll be here and ready to assist.

Best regards
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

25. elok. 2025

Dear David

We’re sorry to hear about your frustration, but we must strongly reject your accusation of being a scam. That is a serious and unfounded claim. Here's what actually happened:

You submitted your case through our platform and provided enough details for us to begin evaluating and preparing the claim. Within 24 hours, we conducted a thorough legal assessment and found that your case was unfortunately not entitled to compensation under EU Regulation 261/2004. That means we identified the issue quickly and transparently, without wasting your time.

However, during that short period, our team had already invested time and resources into reviewing, processing, and preparing your claim. According to the terms and conditions you accepted when submitting the case, there is a case withdrawal fee if the passenger decides to cancel or withdraw the claim after we’ve already begun working on it. You were clearly informed of this in writing before submission.

You were never charged anything upfront, and the fee we have invoiced reflects only a small part of the work and time already spent on your case. It is not a "threat" it’s the result of a contract you entered into voluntarily.

Calling this a scam is unfair and untrue. We did what any professional service provider should do: we reviewed your case quickly, honestly, and informed you of the result. If you didn’t want to be bound by our process, the responsible action would have been to read the terms before agreeing, not to file a claim and later accuse us falsely when the outcome wasn’t what you hoped for.

We are still open to resolving this constructively, but please understand that defamation and false claims do not change the facts.

Best Regards
Alma - TravelRefund ApS

Vastaus yritykseltä TravelRefund

25. elok. 2025

Dear Mrs. Dickson

Thank you for your review. We’d like to clarify a few key points for the sake of transparency and for those reading your comment.

First of all, you did submit your claim fully and finally. At no point did you inform us that the delay was below the 3-hour threshold. If you had, we would have reviewed it and responded accordingly. Instead, based on the details you provided, we evaluated your case using official flight data, and it showed a delay exceeding 3 hours. On that basis, we proceeded to submit your claim, exactly as our process outlines.

Calling this a “scam” is not only incorrect, but also deeply unfair. You filed a claim, agreed to our terms and conditions (which clearly explain our no cure, no pay concept, and case withdrawal policy), and then became upset when we continued working on your behalf.

Our model exists to make it risk-free for passengers to get what they’re legally entitled to. We cover all the costs, invest our legal expertise, and only charge a success-based fee if compensation is won, or if a case is withdrawn after we’ve started working. That’s clearly explained before submission.

It’s not reasonable to engage a professional company, have us begin legal work, and then expect to walk away mid-process without consequence, simply because you’ve “heard” something that contradicts our verified records. In fact, our evaluation showed that you are entitled to compensation, so we genuinely don’t understand why you wanted to cancel the claim. It would have made more sense to trust the expertise you came to us for.

Everyone is entitled to their opinion, but accusing a company of being a scam, after you submitted a claim, we did the work, and we followed the exact process you agreed to, is neither fair nor accurate. A respectful tone and honest dialogue go much further than slurs or misinformation.

We’re still happy to assist or clarify anything further if you contact us directly.

Best regards,
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

31. heinäk. 2025

Dear Petra

Thank you for your feedback. We're genuinely sorry to hear that you're disappointed, and we’d like to clarify a few important points for the sake of accuracy and transparency.

Your case involved a flight from Charlotte, USA, to Germany with American Airlines. According to EU Regulation 261/2004, compensation is only possible if the flight either departs from the EU or is operated by an EU airline. Since your flight originated outside the EU and was operated by a non-EU carrier, unfortunately, you are not legally entitled to compensation under this regulation.

We acknowledge that we made a mistake in our initial evaluation of your case. That’s something we take full responsibility for, and we understand how that can be frustrating. However, we did not just close your file without effort. Your case was assigned to our German legal partner, and several reminders were sent to the airline in an attempt to move the claim forward. It was only after a more in-depth legal review that it became clear court proceedings weren’t possible under EU law.

Regarding the documents: no additional paperwork was requested because, after confirming the flight route and operating airline, it became legally irrelevant, the eligibility criteria simply weren’t met.

We understand your disappointment, but calling our work “incompetent” is unfair. We worked in good faith, invested time and legal resources into your case, and only reached this conclusion after careful legal assessment.

You were never charged for our service, and while we regret the outcome, we believe it's important to recognize that we tried everything possible, despite you not being legally entitled.

Best regards
Alma - TravelRefund

Vastaus yritykseltä TravelRefund

25. heinäk. 2025

Dear Dj Elektrik

Thank you for your feedback. We’re truly sorry to hear how frustrated you feel, and we fully understand your concerns. We never want anyone to feel left in the dark, especially when it comes to their compensation.

Please allow us to clarify a few important points:
– As a claim handling company, we never keep a passenger’s compensation — if a case is successful, the passenger is always paid their share.
– If a legal case has been filed, you have the right to request information, and we are happy to provide updates and documentation upon request.
– Some court cases can take a very long time, especially if the airline disputes the claim or if the process involves multiple jurisdictions. That said, you should never feel like you’re being left without answers.

Unfortunately, we can’t identify your case from this review alone. If you’d be willing to contact us at info@travelrefund.com with your case number or the email address used when filing, we’ll make sure to check your case status and provide all the details we can.

Again, we apologise for the lack of clarity you’ve experienced and we hope we’ll have the chance to set things right.

Best Regards
Alma - TravelRefund

Vastaus yritykseltä TravelRefund

25. heinäk. 2025

Dear Francini

Thank you so much for your kind words! We're absolutely delighted to hear that you had a great experience with us.

It means a lot to know that we could support you throughout the process — and your appreciation truly motivates our team to keep doing our best for every passenger.

Thank you for trusting us, and if you ever need assistance again in the future, we’ll be here for you.

Wishing you safe and smooth travels ahead! ✈️

Warm regards
Alma - TravelRefund

Vastaus yritykseltä TravelRefund

Päivitetty 29. heinäk. 2025

Dear Masoud

Thank you for your review. We're genuinely sorry to hear that you're disappointed with your experience. However, it’s important for us to clarify the full picture, for the sake of transparency and so that others reading can understand what actually happened.

After you filed your case with us, we began working on your claim in good faith. Initially, we evaluated your case as eligible under EU Regulation 261/2004. You then contacted us about closing the case just a month later. We informed you that, according to our terms, closing an active case may result in a service fee, since we had already worked on it. However, in an effort to show goodwill, we offered to close both of your cases completely free of charge.

Shortly after, you chose to proceed, stating that you neede our expertise. Respecting that decision, we moved forward and escalated your case to our Danish legal partner, as your final destination was Copenhagen. The case was formally filed in court under case number BS-3550/2025-KBH.

The Danish court ultimately dismissed the case, as it fell outside the jurisdiction of EU law. Specifically, the flight originated from Iran, was operated by a non-EU airline, and the changes were made more than 7 days before departure. All of this meant the case fell outside the scope of Regulation 261/2004, something the court confirmed.

We communicated this to you clearly. Still, we didn’t stop there. Around the time your case was closed in Denmark, we were establishing a new legal partnership in Turkey to help passengers in situations just like yours under the Turkish SHY-Passenger Regulation. As soon as this became an option, we reached out and offered to continue your case under Turkish law, at no extra cost to you.

You had several follow-up questions, and our team answered every one of them in a thorough, professional, and respectful manner. That’s because we take every piece of feedback seriousl. Yes, even critical ones. After your reviewe, i have re-evaluated your case internally to ensure we had handled it correctly and to see where we could improve.

Here’s what we found:
– Your original flight from IKA to IST was changed to SAW, 14 to 7 days before your original departure.
– Despite the change to SAW, you made the connection and arrived in Copenhagen with a delay of just 2 hours and 10 minutes compared to the original itinerary.
– According to EU Regulation 261/2004, when changes are made more than 7 days before departure (as they were in your case, confirmed by your communication with the airline before April 14), you are only entitled to compensation if the rebooked flight departs more than 2 hours earlier or arrives more than 4 hours later. Neither condition was met.
Concluding: There is no entitlement to compensation under EU law, nor any legal obligation for the airline to cover your transfer costs between SAW and IST.

We fully understand that your journey was stressful, but legally, you were not entitled to anything. Had you cancelled your trip entirely, you might have recovered the ticket cos,but it would have been a poor outcome overall.

The only misstep on our part was an initial overestimation of your eligibility under 261/2004. But once that was corrected, we still pursued every possible route to assist you, including filing a court case in Denmark and later offering to continue the fight under Turkish law. We covered all legal and court costs ourselves, and you were never asked to pay anything upfront.

Given these efforts, your accusations of “no transparency” and “no accountability” are both inaccurate and unfair. We stand by the work we’ve done on your behalf and the integrity with which we’ve handled your case. We’re proud of the professionalism and persistence we’ve shown and would only hope that such efforts are recognized, not dismissed.

Best Regards
Alma - TravelRefund

Vastaus yritykseltä TravelRefund

Päivitetty 29. heinäk. 2025

Dear Reihaneh

Thank you for taking the time to write. We understand your frustration, but we strongly disagree with your characterization of how your case was handled and feel it’s important to clarify the situation for anyone reading.

You were not misled, ignored, or dismissed. In fact, quite the opposite. From the moment you (or your husband) submitted the claim, we began working in good faith and took every reasonable step to assess and pursue compensation on your behalf.

After an initial misinterpretation of the eligibility, we moved forward at your explicit request, even after offering to close your case at no cost when you considered withdrawing. You declined that offer and instead insisted we continue, citing that you needed our expertise.

We then escalated the case to our legal partner in Denmark, where it was formally filed in court under case number BS-3550/2025-KBH. The court ruled that your case did not fall under the scope of EU Regulation 261/2004 due to clear legal limits: the flight originated outside the EU, was operated by a non-EU airline, and did not meet the criteria for compensation.

Despite that, we didn’t give up. Around the time your case closed in Denmark, we initiated a partnership with a Turkish legal team and reached out to offer to continue the claim under SHY-Passenger, the Turkish regulation. Again, at no cost to you.

You then asked several detailed follow-up questions about the process, all of which were answered thoroughly and professionally. To now say we showed “a lack of transparency” is not only inaccurate, it’s unfair to the effort and time our team has invested on your behalf, without ever charging you a fee.

As for your claim that “this was obvious from the beginning,” the reality is that cases involving Turkish carriers, connecting flights, and diverted routes can be legally complex. In your specific situation, your flight was changed more than 7 days before departure, and you landed only 2 hours and 10 minutes later than originally scheduled, meaning you did not meet the legal criteria for EU compensation. Nor were you entitled to a refund for the transfer between airports, since the flight change was made in advance and within EU time thresholds. We re-reviewed this again after your final message, because we take every passenger’s feedback seriously, and confirmed this legal position.

While we respect your right to share your opinion, it’s important that readers understand the facts:

- We offered to close the case at no cost when you were unsure.
- You asked us to proceed and we did, including filing a court case.
- We continued to help even after the case was lost, by finding a new legal avenue in Turkey.
- You were never charged for our work, legal costs, or court filing.
- You were kept informed at every major step.

Our intention was never to cast doubt on your review, but rather to ensure that anyone reading has the full picture. We stand by our integrity, our process, and the effort we put into your cas, even when the legal outcome was not in your favor.

Best Regards
Alma - TravelRefund

Vastaus yritykseltä TravelRefund

25. heinäk. 2025

Dear Mihaela

Thank you so much for your wonderful feedback — we truly appreciate you taking the time to share your experience with us.

It means a lot to hear that you felt our team was determined and committed to fighting for your case. We know how frustrating it can be to deal with delays and cancellations, and it's our mission to stand by our passengers and pursue every eligible claim with persistence and care. Giving up is never our first option — and your recognition of that truly encourages us.

We’re so pleased we could support you, and if you ever need assistance in the future (hopefully not due to another flight disruption!), you are always welcome to reach out.

Wishing you smooth travels and all the best ahead.

Best Regards
Alma - TravelRefund

Vastaus yritykseltä TravelRefund

30. kesäk. 2025

Dear Sana

Thank you for your kind words! We're really happy to hear that the process felt easy and straightforward for you—“easypasy” is exactly what we aim for.

We know flight disruptions can be frustrating, so it means a lot to us when passengers feel that we’ve taken the stress out of claiming compensation. It’s always our goal to handle the hard part, so you don’t have to worry about paperwork, legal steps, or chasing airlines.

If you ever need assistance again—or if someone you know ends up in a similar situation—we’ll be here and happy to help.

Best regards,
Alma – TravelRefund

Vastaus yritykseltä TravelRefund

30. kesäk. 2025

Dear kunde

Thank you so much for your kind words! We're thrilled to hear that the process was smooth for you and that you received your compensation without any hassle.

It’s always our goal to make claiming as simple and convenient as possible for our passengers, so your recommendation means a lot to us.

If you ever need help again in the future, we’ll be happy to assist!

Best regards
Alma - TravelRefund ApS

Vastaus yritykseltä TravelRefund

30. kesäk. 2025

Dear Barbara

Thank you for your review. We’re genuinely sorry to hear that you’re disappointed, and we’d like to clarify the details of your two cases so that others reading your review have the full picture.

In the first case, you were rebooked by the airline and ultimately arrived at your destination with a delay of only one hour. According to EU Regulation 261/2004, this does not entitle you to compensation, which is why the case was closed. Even though you are not entitled to compensation, we still tried to get in touch with the airline, who stated the same - Therefore our conclusion. We are not entitled to collect compensation you are not entitled for.

In the second case, we did everything we could to pursue compensation, including multiple follow-ups with the airline. Unfortunately, the airline disputed the claim because you were rebooked with a delay for 21 hours, and after exhausting all reasonable options, we were unable to move the case further. Primarily because we do not currently have legal partners in either the Netherlands or Peru, where the case would need to be escalated, but also because the delay is not significant because of the destination. When you travel to destinations, where the travel is more than 12 hours long. We do not believe your case is strong.

We understand it’s frustrating not to receive the outcome you hoped for, but both cases were handled according to regulation and with full effort on our part. We always aim to keep passengers updated at each step, and we’re sorry if any of our messages were missed.

We take all feedback seriously, and while we regret that you wouldn’t recommend us, we stand by the work we did to assist you within the legal framework and practical limitations available.

Best regards
Alma - Travelrefund ApS