Travelpack Arvostelua 2 520

First step, Before cancelling with Travelpack call the airline company with their locator code(also called PNR number). Tell them very clearly that you are not in a position to travel due to covid/or covid safety and travel restrictions. They may ask for proof/documentation of the same. Ensure the booking/ticket status is changed to either as cancelled or in open reservation status. This step is *very important*.

Second step, call Travelpack and ask them to apply for refund for cancellation due to Covid by filling in respective airlines IATA BSP refund request form via Agency's BSPlink portal. Travelpack as the agents has to initiate the refund process directly with airline. Please don't ask for a refund at this stage. All IATA BSP refund settlement via credit memos (ACMs) take 6-8 weeks time. Obtain the reference number from and keep emailing & calling Travelpack to know the status. Travelpack does not want customers to know IATA processes. Please note, it is *your* money travelpack is holding, not theirs, do not accept credit memos - Your money is your money.

You should make sure Travel pack agency has submitted the IATA BSP refund request via the portal. Please note, not all airlines are members of IATA scheme.

Keep a copy of all email communications, this will be needed for the credit card company just in case the refund does not come through.

Good luck!

Disgusting. I have waited over 2 years for my money and still have not received it. They just reply with we will contact you in 48 hours and never a response. Please do not book with this company, they are a fraud and should be shut down!

DON'T, DON'T, DON'T use this company to book your airline tickets. They don't let you have a boarding pass until just 24 hours prior to your flight. What if you don't have a printer available for the return trip? That means you'll have to go thru the check-in line at the counter because you won't have a boarding pass.

And then .... if you write a review and give them only three stars ... wait for it ... you get emails and phone calls from the marketing staff asking you to change your review. And if you don't respond they keep emailing and keep calling. If they don't like your revisions to your review, they call you again, and again, ask you to change it and give them 5 stars.

This company is the COVID version of a travel company. Yep, they have flashy websites but it's all a facade. You've been warned.....

These guys are cheats. They never refund for cancelled flights with any no. of followups. My flights were cancelled back in 2020 & still no refund. If you have made payment using credit card, please reach out to the bank and, they can help.

I'm received a credit note after not being able to travel due to covid restrictions and when trying to use this not only are they saying I need to pay an additional fee despite this flight being half the price of the original but also they have been slow and evasive responding to my queries. Definitely recommend paying a but more and going direct to an airline or just avoiding travel pack.

As you can see from practically every other review, this company is an absolute shambles!

Honestly, I've never dealt with a company as incompetent as these. It took over 16 months of constant emails and phone calls before I was finally refunded for my cancelled COVID related flight. It looks like the only way this company listen is if you threaten to go to a small claims court and register a dispute with ABTA - which I still intend to do!

The worst company I have ever dealt with. Avoid them at all cost.

AVOID AT ALL COSTS
This is a terrible company.
Like the many reviews on here, I to had unfortunately booked some flights with travel pack.
It too over a year to get the refund. Lies and avoidance is their technique.
In the end I called them constantly for two days, just asking politely each time where my refund was, I got it back in the end.

If I could give this company zero stars, I would. I booked flights with them before Covid, which were cancelled due to the pandemic. Despite numerous emails and phone calls assuring me my refund has been approved, I am yet to receive it. This is almost 2 years since I booked the original flight and over 1 year since it was cancelled. This is tantamount to theft/fraud - keeping money that does not belong to you!!! DO NOT USE THIS TRAVEL COMPANY - EVER!

Terrible. I booked flights in February 2020 and am still waiting for a refund in October 2021... Awful customer service - just don't reply, now had to take this to small claims court. Save yourself the hassle & book direct or through a well renowned or local company.

Thanks for Kalpesh great help.

Due to sudden change in travel restrictions to India, Kalpesh help us to convert the tickets into open tickets which was really great help.he was very polite and great listener and very good examples for good customer service.
We and our friends will call him again when we buy travel tickets from Travel pack .

Thanks

Suhel khan

Report them to the Trading standards and Citizens advice bureau

It took them 2 years to give me my refund!

The assistants on the phone can barely speak any English, they just keep you on hold and then just hang up just because they don't want to give the refund

I then reported them to the trading standards and citizens advice bureau and only then they processed my refund

Don't ever book anything with this company

Been asking for a refund on a cancelled flight for 7 months. They just delay and delay and delay deliberately. Avoid these guys, they're crooks.

I have finally received a refund for our flight 16 months ago. I have been asked to wait 10 weeks, then 3 months and so on until I realised no one was looking into our claim. Even after I contacted airlines directly and they processed our refund, I was still emailing and calling Travelpack daily to get my money back. As soon as I informed them that I would escalate my complaint, I received my refund. We shall certainly avoid using Travelpack in the future.

Con artists. Deliberate trickery used to make you ineligible for refunds. Do not use. Won't bore you with detail, suffice to say that many other recent reviews say the same. No coincidence.

They are members of ABTA & IATA so complain to them.

You should rewrite your rant to make it more intelligible & including more precise detail before sending your complaint.

Similar experience here, refund on return leg Etihad flight requested nine months ago, told it had been received from the airline by Travelpack three months ago, after much correspondence promised payment by 21st August, still waiting as of today. Never again.

Processing of refund is very INCONVENIENT. I've contacted them via calls and emails MULTIPLE times to no avail. When reached, they always give an indefinite, vague and impractical responses. This has been going on for 7 months now and still I haven't got my my response.

This isnt how you treat customers guys. Come on!

Don't give up but please read on... My experience was identical to many other reviewers in that for 9 months I was told by email and over the phone, that eventually I would get a refund. Sadly, no one could tell me when this would happen (just excuses). A refund was finally issued after I said that I had prepared a letter of action (or claim) and was about to post it to the director of the company in Wembley. Miraculously, this got results! Good luck.

Awful company when it comes to issuing refunds. Had originally booked flights in Jan 2020, then booked a date change later that year, for flights in October. But the flights were cancelled in August. It took 10 (TEN) months before they issued a refund, and that was only because I had to raise a chargeback via my credit card. But they subtracted the admin fee and other non-refundable fees from both the refund for the flights and the refund for the date change element. If I'd booked direct, I would have received the full refund, and within days - I know this, because my wife had booked direct and her refund was straight forward.