Traveloka Arvostelua 

The worst customer service agency ever on this planet, no human answer the phone only answering machine. I purchase the domestic airline ticket in Thailand with them but later I tried many times to contact them for after issue just no human answer in person.

Really bad customer service! They say flights are cancelled by airline when the ar’nt cancelled! Take 3 months to refund only half! A bunch of scammers

I found their site completely useless. It advertizes Xperience that are no longer available. Their customer feedback form does not work. A phone call to their service centre you get only a I'm sorry response. This suggests they are lazy and don't care about customer service.

We booked a flight through them and had to change it due to unforeseen circumstances. When we called we picked a new flight, agreed to pay a fee, they said it was complete and we were good to go.

8 hours later we receive a call saying there’s only 1 seat on the flight and that we would have to pay quadruple what we agreed to earlier. This obviously was unacceptable because it we had already closed the deal earlier only for them to come back and try to leverage us into completely different terms. Also there is 2 of us so 1 seat isn’t an option.

Basically what happened was they had said everything was complete but they are incompetent and waited 8 hours to contact the airline and when they finally did, other people had already booked the seats.

To add insult to injury they refused to refund our money. They are the ones that made the mistakes but their customer service thought it was fair for us to bear the consequences of their failures.

Buyer beware, this is a predatory company

The biggest SCAMMERS ever. traveloka is not a professional service, its a professional scammer.
I bought for more than 2000$ tickets for my trip in Indonesia that was planned on 2020. Due to the pandemic the trip and all the flights was canceled.
Traveloka didnt refund my money, but send me a voucher code that i have to use within 6months.
I called the customer serivce more than 20 times to Find a solution to be refunded. Always same answer (we will analyze your request within 24h and our refund service will send you an email. After more than 5days the customer service send me emails with always same content ( we advise you to use the voucher to book your next flight).
I decided to use the voucher code to book flights for my Indonesian freinds, but surprise! The voucher Code is not working. And the customer Service can’t find any solution.
So in the end, traveloka just scammed me with 1500$ and the cost of all the calls!
I highly not recommend to use Traveloka for your bookings

The site is run by arogant incompetent thieves. Hotel stole from me and traveloka took the side of the thieves not believing ive been robbed.

Avoid at all cost. I cant believe someone can be so vile.

Avoid them!!!
Many Thai customers waiting for a refund for a while but nothing happen.
I'm waiting for a refund for 3 months ago and my sister waiting for 6 months

Very very hard to contact and the customer support reply like a robot without attention and intention

Traveloka steals from People - Police involved
I made a booking in January and canceled in April when I was told the flight was canceled by Citylink.

I filed a refund request for COVID and Traveloka said they will process the cancellation.
3 weeks later, I did not hear anything, so I contacted Citilink, who told me no cancellation has been made by Traveloka. (meaning they lie)
I have contacted them over 20 times, however always the same lie and no action.

Citilink has accepted a 100% refund, but it seem Traveloka plan to keep the money.

The next step is to report them to the police for Theft.

Very dishonest management in this company, they belong behind bars

Frustrating, incompetent, and annoying from the start to the end of this flight booking and now they are refusing even an airline-authorized refund.

This company (Traveloka Indonesia) is only good when you purchase a ticket. When it comes to refund, they are totally the WORST and the most UNPROFESSIONAL travel agent I have ever encountered. Due to the Covid-19, we, Australians cannot go overseas due to the travel ban. I have purchased three tickets from Traveloka in September 2019 with destinations to Thailand and Vietnam. Early In March, I read in the internet, that my flight TG432 which fly from Denpasar to Bangkok was CANCELLED. Traveloka sent me an email as well about the cancellation.When I tried to ask for a refund, their App said NO REFUND!! Than I started communicating by phone and emails to their call centre. All these people thay were so unprofessional and only said we were trying to reach the airline. Numerous times!!! Nothing happened until now.

I KNOW THAT THAI AIRWAYS SUSPENDED ALL FLIGHTS FROM 25 MARCH TO 30 APRIL. I have one ticket from Bangkok to Phuket for flight on 9 April 2020. Did Traveloka advise that there is a cancellation? NONE!!!

This morning I read the news at Vietjet (where I am holding their ticket) that my flight to Ho Chi Minh city is cancelled. Did Traveloka advise me on this? NONE!!!

You, Traveloka, please clean up your act. Be PROFESSIONAL. I had good experience with agent like Agoda who refunded my refund without any fuss and fast through their app.

Please readers beware of Traveloka. They are only good in picking up your money, however, when trouble start, be prepared to lose your money.

Personally, I will NEVER EVER use the service of Traveloka again. it is on my blacklist.

Worst travel agent ever . Australia has raised a ban and outsider flying into Australia are subjected for 14days of self quarantine which defeats the purpose of flying there as a tourist and with the COVID-19 unpredictable situation it’s so much safer to stay indoor but traveloka doesn’t believe in this . Their policy is as simple as either you fly on that date or I can only refund 10% of your ticket which is your government tax and using their standard SOP answer ; we are just conveying what the airlines said when the airlines in my case has came up with statement that they are giving full refund for those affected by travel bans but tickets booked via travel agents has to be cancelled by the agents in this case our scammer traveloka ! #callingyououttraveloka