Traveloka Arvostelua 

I booked a hotel room with them 6 nights, and paid money immediately.
They emailed me to say they couldn't issue booking voucher and had issued a refund. This cost me £26 in bank charges!!
I later booked same room booking.com so accommodation was there.

Don’t buy your flight tickets from Traveloka. No refund and no rescheduling. Their customer service has bad English writing skills and gaslighted me! It’s better to buy directly from the airline. Extremely ill trained customer service!

Wir waren am 6. Januar im Safariworld Bangkok und hatten Tickets über Traveloka erworben.
Irrtümlich waren es wohl Tickets für den Safaripark und nicht für den Marinepark.Die Safariparktickets sind nur 100 THB günstiger als die Kombitickets.Normalerweise kann man den Aufpreis von 100 Baht pro Person zahlen.Das hat man dann dort vor Ort aber abgelehnt und uns nochmal voll zur Kasse gebeten.So mussten wie neue Tickets von 1300 Baht pro Person lösen obwohl wir schon 1000 Baht pro Person für die Traveloka Tickets bezahlt hatten.Traveloka redet sich raus und kassiert da fleißig mit.
Kein einsehen weder bei Traveloka noch bei Safariworld.Nun mussten wir 2300 Baht pro Person Eintritt zahlen.
Überall wird dann noch extra Eintritt fällig.
Vor einem Jahr konnte man noch ein Tiger oder Affenfoto für 100 Baht machen.Jetzt haben sie den Preis um 500 Prozent erhöht. So ein Foto kostet jetzt 500 Baht.Schöner Park aber auch die große Abzocke.Leider kommt der Profit nicht den Tieren oder Mitarbeitern zugute…Ich gehe definitiv dort nicht mehr hin

This is the worst site i have ever used to book a flight, they have my money but i didn’t get the ticket. Customer service team is worst, sometimes they say that you will get the ticket in 3 hours and after waiting for 12 hours, they say the ticket is no more available. And i called them for refund but didn’t get back anything still.
REALLY WORST SITE.

What a nightmare experience with Traveloka. I can’t believe this kind of services still exist. Worst service ever. They booked wrong day and asked 3 people to help simply change it but can’t even give you the answer.
Don’t ever try this agent.😡😡😡

I booked a flight KKC to DMK on 11/11/2023 but it's wrong i want to booked on 12/11/2023. But i already paid my money, so i want to change a flight then i have to paid more money 60-70% from my old paid. For example i paid 11/11/2023 100$(already) if i want to change a flight to 12/11/2023 I have to paid more 70$ so it super non-sense and i check with the airlines if i buy a ticket on change still cheaper!!!

Ik heb bij Traveloka een hotel geboekt én weer geannuleerd zonder problemen. De app vermeld ook dat er twee policies qua annuleren: van Traveloka zelf en van het hotel, en dat bij elk weer verschillende voorwaarden zijn (bv. qua termijn). Daarom kan het zijn dat je je geld niet helemaal terug krijgt.
Traveloka betaalde me meteen terug via PayPal (alleen deed PayPal er een week over om het terug op mijn reguliere rekening te storten).

You people are Thief!
I booked a flight through your website 4 January 2020 for rm417.because of COVID 19 my flight was cancelled by the airline and country border closed.
After waiting over 3 years you refund on rm22?
You people are despicable.
I'll be sure to post this on every platform so people don't use your application.

Used traveloka a few times. It is a joke. Their customer series hopeless. I sent a message in app about a problem, I got a reply that some will assist me in a few minutes. 4 hours later I sent another message. I got repl saying sorry wd are busy. Next day was my travel and I started to send more messages and even emails. I got a reply but it did not solve the problem at all. I send another email they said be patient. As a result I had to book with another company. I paid a second time. Let's see if I get a refund if I'm patient.
It's a joke.

We booked Hoki Travel and the Journey was the horror!! Nobody was speaking english, After the break we had to switch cars and we drove with a 5 person seat car with 6 persons. So I had to sit between to seats. With the seatbelt pushing in my back. Will defenently not recommand this company!!!!

I TRYED TO BUY 2 TICKETS FOR TEAMLAB TOKIO AND THE APP GOT FROZEN ON THE TRANSACTION, I NEVER GOT THE TICKETS AND THEY TOLD ME THEY CANT DO THE REFUND EVEN SENDING THE PROOF OF PAYMENT! A COMPLETE THEFT!

Saya booking traveloka dari web untuk pesawat Trans Nusa dari Jogjakarta ke Jakarta,
setelah menginput Kartu kredit dll, tinggal tunggu konfirmasi. Namun pada program tersebut tidak ada reaksi apa2, saya tunggu lebih dari 10 menit, smp sempat saya tinggal ke toilet dan lain tidak ada reaksi. karena tidak ada reaksi saya close program tersebut.

Kemudian saya masuk ke web travel agent lain, untuk membeli tiket yang sama,
1. saya booking gagal, karena harga sudah berubah.
2. saya booking lagi dengan harga yang sudah naik, kemudian setelah input data dan melakukan pembayaran, sy terima OTP, setelah masukan OTP kode pembayaran selesai. 2 menit kemudian saya terima emaiil dari Travel Agent tersebut bahwa transaksi berhasil dan tiket dikirimkan.

apa yang terjadi 3 menit kemudian, saya terima email dari Traveloka dengan yang isinya transaksi berhasil dan tiket dikrim.

Kog bisa ya tanpa OTP transaksi bisa berjalan, hati2 dengan kredit card citibank.

Kemudian :
saya complain ke Citibank mengenai transaksi tersebut.
dan saya juga komplain ke Traveloka.
perlu diketahui bahwa komplain ke traveloka sangat komplikated, dan membuat anda frustasi, dengan berbagai hal menolak kondisi tersebut.
Dan akhirnya hanya mau mengembalikan sebagian. dengan email yang berulang kali lebih dari 10x.

sungguh sangat mengecewakan, buat saya nilai tiket tersebut nothing, namun TRAVELOKA TIDAK PUNYA GOOD WILL, SEMUA INI KESALAHAN PADA SYSTEM TRAVELOKA BUKAN PADA KONSUMEN.

TRAVELOKA TIDAK BERTANGGUNG JAWAB ATAS SEMUA INI.

TRAVELOKA TIDAK PUNYA VALUE, BAGAIMANA ANDA BISA MEMBERI CUSTOMER SATISFACTION, VERY....VERY ... BAD COMPANY.

HATI2 MELAKUKAN TRANSAKSI DENGAN TRAVELOKA.

I booked my flight ticket and reserved a hotel room in just a few minutes thanks to this amazing app. I also got a discount for booking a flight ticket-hotel combo. Very convenient and easy to use.

Funny that an booking company can be so criminally unethical. I updated my passport to USA then an extra 1 million vnd was added to my flight. Don't use these people.

Criminal activity!!
I used Traveloka last Christmas to book 3 days on a vacation to a beach (Sukabumi) 2 months advance.A week before the reservation,I was notified the rooms where already taken.& couldn't get any other rooms or hotels now.So I had to spend more money & get a terrible room on my own The refund took 5 days & they took 20% fee.I was so upset.Then later, I paid 2 months advance plane tickets,for a friend to visit me Sumatra to Jakarta.They arrived to the airport, plane canceled.I had to spend more than double to buy last minute ,new, plane tickets.Now I'm having a very difficult time trying to get refunded & they are telling me they can't refund & maybe I can get a partial refund in 3 to 5 days Terrible customer service Criminal .They should be shut down put out of buisness

Charged money, no tickets, no response. Awful experience!

Awful experience for a solo traveller. Wish I had read some reviews before paying upfront for my accommodation. First and last time using their service and only swayed from my usual website due to a reduced promotion offering a discount.
Arrived in Thailand, taxi to hotel to be then informed Traveloka booked me knowing the hotel had been full for weeks (note, Hotel also advised this happens often with this company).
Hotel Manager could see I was getting upset and really tried to help. She called Customer Service at Traveloka, they offered a refund, nothing else … basically no customer care whatsoever. I kept asking to talk to someone in charge but was being ignored. I believe Traveloka should have at least tried to rectify the situation (they had my cash) but when I asked for assistance to find alternative accommodation was informed “we’ll refund you within 5 days”
Said again I would really prefer you to find me another hotel (the beach area I was staying in was full, only expensive hotels offering space) but was informed it can’t be done.
Also note, this booking was made days before my arrival, hence does not give Traveloka any credibility. 🤔 Cashflow?
PLEASE AVOID !

booked and paid in advance an hotel on 27th for the same day, hotel was full even if had availability online - told to contact Traveloka - contacted traveloka: no relocation, no refund and just emails : we have no time right now we will write you back later - the operator at the telephone was kind but did not have authority to issue a refund and send me back to email system....something wrong, i paid for goods , they did not give me that goods, no answer and they are keeping my money - their behaviour can not be defended and it seems to be a procedure not just a mistake - let me see if they will fix the issue but already 2 days passed without any answer after many requests ... I am still not sure if the hotel is scamming or else it is a procedure of traveloka but they should change their procedure to help their customers in such situation - both with a refund , a relocation and assistance

edit: the issue was solved but I had to make a lot of pressure, I am not sure if the problem was the hotel that authorized the refund after a lot of pressure

Never again to use this in booking. I was scheduled for a flight but it was reschedule the next day. No business continuity plan to accommodate the needs of the member. Definitely will not endorse so others will not experience the stress it has caused to me. 👎👎👎👎👎 Customer service. Never again!!!!!