Traveller Easyjet Arvostelua 

4 flights with them all late and delayed. I strongly DON’T recommend.

When we were at the gate waiting for an evening flight from Milan back to Gatwick, Easyjet cancelled the flight just 20 minutes before we were due to go. No other flights that evening so they put us in an hotel 40 miles away (!), and booked us on an early morning flight next day. It took 1 1/2 hours to get there by public transport, but there was no way to get back to the airport by public transport early enough next morning, so we had to pay over 100 Euro for a taxi. Now we find that while they have refunded the hotel charge, they won't pay for the taxi.
Last attempt now being made to sort this, otherwise they are BANNED FOR LIFE BY WHOLE FAMILY.

Looking at flights for next year, as going on a cruise from Southhampton, so looked getting flights from Glasgow via Easyjet. Put in dates and clicked through all the fields thinking great could get a one way flight (as return date not showing yet) for £35 less a £3.00 discount great, oh but wait a minute why does my basket say £64 well that's because it didn't include the total airfare & government taxes. Be aware it's not as good as it seems.

I wish I could give zero, in a what so called the developed world and such scam companies thrive. They cancelled our flight to Naples from Gatwick on 26/07/2024 evening and gave no explanation at all!!! They just asked us either to rebook another flight which is after 2 days or get a refund. We had our son Birthday party arranged and had to cancel and look for another airways to save us. We had to pay double the price plus also losing the hotel booking fees as it was few hours ahead and also had to cancel the car booking and rebook another car with double the price. All the way losses because such a shameless company owned by greedy people don’t care about the public and the consequences of their filthy administration. Hope they get broke soon and we don’t hear of them anymore.

Just cancelled my son’s flight from Gatwick to Rhodes - not enough staff !
And can get him on a flight until Monday afternoon from Luton ! Nobody from east jet to explain he can book a flight with another airline and claim it back or telling him he can book a hotel and taxi transfers - absolutely disgusting behaviour- no help at all just 1 poor woman who doesn’t seem to know anything

This is the worse company I have EVER had to deal with.
They cancelled our flights two minutes after giving us our boarding pass with no explanation and no way of getting through to them to speak to someone. When talking to the staff they were like robots and giving as little information as they could.
We then received an email asking us to wait for an email with instructions on our hotel. Then one hour later asked us to find our own hotel and they would reimburse us and that they were looking for new flights. So my husband booked us a hotel and 20 mins later whilst waiting for a taxi to take us to the hotel, another email came through stating they have had to cancel our package holiday again with no information as to why.
Luckily husband managed to cancel the hotel and taxi with no costs bit we lost our parking fee of over £100. Then made our way back home which is 3 hours from Gatwick. Tried to call Easyjet 4 times but each advisor hung up and the easyjet bot kept sending me to pages that couldn't help. We managed to book another holiday for the Sunday with Jet 2 (amazing company and staff very attentive) and easyjet refunded our money 4 days later but not the deposit....still waiting for that. We filled out a compensation form and that was denied due to adverse weather, and staff working too many hours...which was not what we were told on the day and also strange as so many other flights going out.i have sent 3 complaint emails to the only email I can find and the response was an apology and a link to click on to....when clicking on the link it says...this link no longer works but why not book a holiday with us! A complete joke of a company and can see them going bust as the amount of holiday makers we spoke to have vowed they would never use again due to these issues. We have only used them once before and had the same thing happen but decided to try again as everyone deserves a 2nd chance but now they have certainly burnt their brdges!!!

Holiday was great
But I payed £82 for 2 people for private transfer on my return transfer we had a minibus waiting we got on the bus at our hotel and another family got on then we left and went to another hotel and picked up a large group got on this is not private transfer
When I got home if found it almost impossible to contact easyJet
The only way to resolve my problem was a general inquirie which would take 14 days to reply after 21 days was told to contact another department and it will take 28days
Still waiting
Good holiday but don't have a problem

I have used EasyJet multiple times; I have had packages holidays and flight only and have all been relatively trouble free bar a few delays or flight time changes. I've never bothered much as I worked in the industry for 5 years and as long as these are communicated with notice, there is little inconvenience.

Today however, I have only encountered incompetence after incompetence.

Last night I tried to log into my booking to make further payment but I was met with an error and that my booking details could not be found. I logged into the app to check My Trips to find my outbound flight changed to 2 days later and absolutely no information for hotel, transfers etc.

I tried to seek help via the website live chat and also Facebook messenger. Both advised to call a pre-travel number; I called this and found it to be for baggage claims? What?

After trawling the internet I found a sales number which had a pre travel option. The agent told me there was nothing wrong with my booking. I was put on hold almost immediately to check with a manager. He came back and maintained it was fine.

I repeated the situation multiple times detailing both the website and app issues and that I had searched the flight locator and flight reference to find it had been disrupted. I was put on hold to seek manager assistance for a 2nd time to be told they could see the error on the manage account system, but there was no issue. I highlighted again that I had already checked with the airline and found the flight was disrupted and plead with him to check this. I was therefore put on hold for a 3rd time to check with a manager.

This time I was told that it was my fault and another agent had spoken to me directly yesterday whereby I requested this change be made. Either this is a blatant lie or gross misconduct as there was no proof of this.

I asked for cancellation and easyJet credit so I could change my booking as I was not happy to pay for a 10 day trip and only get 8 days. I was told no changes can be made by me or by the customer service team and I had to wait investigation by a manager. I had said I didn't need it investigated and if It had been changed I'd like to be able to change it and know what I am doing. Apparently this is not possible because the mistake another agent made.

I asked when I could speak with the manager. I was told asap. I asked for exact timeframes considering this manager had been spoken with 3 times In 20 mins so far on this call but I was given none. Eventually I was told they could ASK me to be contacted within 48 hours. Not good enough but I said ok and asked for reference of this so I could chase. Apparently easyJet don't give out case references. Does not sound correct but ok.

I had to coach this agent through every step of this call and I am in limbo. I cannot manage, pay, cancel, anything to my booking; customer service team cannot help me with managing my booking; an agent has lied and said I requested the change; I have had no follow up; if I did not have knowledge in the industry I'd have been under the impression my booking was "fine".

I need this resolved.

Our Easyjet flight from Barcelona to Gatwick on 28 June was cancelled because of a blocked runway at Gatwick. We were notified by text and email very promptly and were able to go onto the Easyjet website where we were able to re-book flights with another carrier 24 hrs later. At the same time, we were offered hotel accommodation. In sum, a very positive experience and my thanks to Easyjet for resolving a situation that wasn’t of it’s making.

My flight along with several others were cancelled on 21.06 at Gatwickin early eveninf . It was chaos with only a few service staff available and took ages just to reach exit zone. Rebooking options on their slow app were limited to 11 hr change overs arriving 2 days later. As I live in country where football tournament is on there was only flights next day available for over 500 euros and easyjet would say we'll we offered you an option, a very poor one. I rebooted a flight from Birmingham with hotel plus train extra cost, I assume their t&c will immune them from reimbursing. Please note I pay extra for easyjet plus, don't bother as doesn't help in these circumstances.

I would make a zero star review but there isn't an option for this!
EasyJet has lost my son's baggage. He returned from holiday on 3rd June and his baggage wasn't there. He has started a lost baggage claim however:
- EasyJet have shut down their lost baggage phone lines so nobody can speak to them
- EasyJet do not respond to their online contact page or email
- EasyJet's Chat team can't help
- Global Baggage Solutions do not respond to emails, phone or CHAT
My son received an email from 1st Flight on 13th June saying that his baggage would be delivered to our home on 14th June by DHL but gave no consignment number.
1st Flight do not respond to emails, phone or CHAT

DHL cannot help because we don't have a consignment number. EasyJet claim that DHL tried to deliver the baggage on 14th June but nobody answered, however:
- my son hasn't had an email from DHL saying they will be delivering the parcel
- DHL have not sent their usual email saying delivery has failed with options to re-deliver
- There is no calling card left from DHL

If all this isn't bad enough, EasyJet have now closed down my son's claim, without notifying him, so he now can't update it on the portal. I finally managed to speak to a customer service representative, who can't help with lost baggage, but did manage to see the claim on their side and confirm it is closed. I asked him to re-open it and he said that closed claims cannot be re-opened.
I do not believe that they have found the baggage - it has either been lost by them or stolen. I do not believe that the baggage was ever handed over to DHL for delivery. I believe the claim has been closed to remove access to the audit trail. This means that not only can my son not claim compensation from EasyJet, but he also can't yet start a claim with our insurance company because there is no information from EasyJet.

AVOID THIS COMPANY LIKE THE PLAGUE! THEY ARE FAR FROM EASY!!!!

Absolute terrible company not sure how they are still in business looking at the reviews.
They've cancelled my flights to disneyland with absolutely no explanation just decided that flight wasn't departing anymore. Gave me an alternative ridiculous flight time and date with doesn't coincide with my hotel booking. I explained I couldn't fly during the night due to my daughter's sleeping medication but they didn't care. They said if I wanted to change to a better flight time I have to pay extra!! But no refund offered for changing my flight to a cheaper night flight! Had to argue for my money back too they wanted to give it me on a credit note!! No thank you I'd never book a holiday with this company again what a shambles!!

They been Staff I mean extremely rude about charges on language with little information to explain for what exactly you paying for yet they only said if I want money back I can complain to customer service I can live the bags and go if I don't pay today very rude no knowledge on bags rules poor communication very stressful staff said if i complain will be less job for them not profesional really before they checked my passport boarding passes i was pushed to pay for bags

If only I cld give a minus. Due to an incident on the incoming plane landed at 21.30 in Alicante involving yet another drunken passenger (why don’t they just ban alcohol on planes and airports) Our departing flight from Alicante (being that plane) due to take off at 22.30 was announced at 23.00 as delayed (which by then was pretty obvious) with no information as to why. Eventually by word of mouth through people going to the desk and hassling the solitary staff member (1 person on check in ???)on duty (this was a full plane with multiple families with kids + many wheelchair occupants when
we discovered the problem with the inbound plane it was clear that there was no flight
as the crew from the inbound plane were being interviewed by the police and then
their flying hours would be up + the Alicante night flight rules. As this must also have been clear
to the staff we could have been informed at 22.00 we would not be flying until the next day. thus giving people the chance for those that lived or had a holiday locally to go home and come back the next day, leaving only those from hotels. No announcement Finally,at 24.30 we were told the flight
was cancelled and told to go back through passport control pick up any luggage and go to arrivals, were not told where in arrivals we were to go and neither guided or accompanied. People just followed other people wandering around until we worked out it was the easy jet checkin desk. When we got to the checkin there was no staff we stood around for over 30 minutes before again the solitary staff member arrived, still no info, by this time it was 1 am nowhere open to get food for the kids just a vending machine for water, 3/4 of the plane were families with small children some (we were travelling with a 10+8 yr old) with babies, so the staff member was immediately mobbed by harassed parents trying to find out what the plan was. Sadly there was NO plan it was a total management cock up. The poor solitary member of couldn’t get hold of a manager (par for the course with easyJet, this was not my first cock up gig with them) so ran off. Eventually another staff member joined her and they finally told us what the source of the delay was and that they were trying to find hotel accommodation (obviously difficult to find in the early hours of the morning with the number of rooms necessary) and buses. They advised that they would prioritise the wheelchair/ assisted travel and families with children under 2 years (quite normal) They then disappeared again. No water or food was forthcoming bearing in mind the number of children nor were blankets offered to help settle the children on the floor. At approx 2 am we were informed they had so far only been able to obtain 30 rooms and two buses and that the buses would not be there until 3.45. There was of course a near riot. Still no water food or blankets offered. Next we were informed that we would take off at 10.20 am in the morning. Then that a bus would pick us up at 2.45 to take us to a hot 50;km away and pick us up at 8am to return to the airport. That breakfast would be provided. However still no water handed out. No information was given as to how 30 rooms had suddenly and miraculously could now fit the number of passengers wanting beds. At 3 am we were ushered outside for the bus, the bus arrived at 3.30….. we were the driven the 50 km to the hotel and arrived around 4.30 where the bus driver had to wake up the night porter who was obviously not expecting us. He then had to check everyone in (it was clear no list of passengers had been provided) one by one copying each passport and having us sign in and making key cards which took a huge amount of time, for us three adults 2 children it took over 10 minutes as he being the night receptionist was not used to checking people in ( the hotel was an out the way golf resort which had not yet fully open for the season hence having rooms available so it would be unusual to have early hours check ins) I would think to clear the queue would have taken an hour.
We were lucky we got 2.30 hours sleep before bus at 8am and try to get breakfast for the kids (one family’s room had no beds and were given fold ups - father slept on floor as large 6ft.4) No luck as the hotel only served breakfast from 8 am the hotel realised so did kindly makeup some food/drink bags for the kids. Incidents like this are not uncommon so why doesn’t easyJet have guidance/training for staff and some sort of a step by step backup plan in place to avoid such chaos and the poor staff getting harassed. Proper planning, a list of people with passport nos sent to hotel so they could be prepared. This is poor management. This was my 1st trip with easyJet in 16 yrs after my last disaster trip, needless to say we will not be using easyJet again.

I wasn’t happy at all, expensive and if you pay a cabin luggage you should put it over your locker but ridiculous rules that anyone can put in your lockers. If only emirate flight can fly short haul flight i will never use this airline.

I know Easyjet has a reputation when it comes to delays, cancellations, bad service, but honestly our recent experience was great. Both flights on time, staff helpful on the ground and in the air. We booked a package and the hotel was lovely, all of it at a very reasonable price. I did make an attempt to contact them two weeks before the trip and never received a response, but it wasn't an urgent matter so I didn't follow up.

Easyjet Stink!!!

Had to change a ticket, fine had to pay e 106, changed to the wrong month!!! Rang easyjet up explained that five minutes earlier had made a mistake, wanted to charge me again, asked to speak to supervisor he cut the phone off !!! Rang back explained, lady very helpful but also wanted to charge, company policy. So I told that my policy will be not to use Easy Jet!!! ZERO COMPASION FOR ANYONE!!! Enjoy your flight as I will not be flying with them!!!

Thank you Phindile! I accidentally refreshed the chat page but wanted to thank you for your great and kind service!

I booked Special Assistance for our trip to Tenerife and booked a wheelchair in the hold. I received an email today to say it would cost £20 each way a total of £40.
I have never been charged for my wheelchair with any airline. My husband phoned Special Assistance to complain and he was told it was not Easyjet that was charging for the wheelchair it was their carrier in Tenerife. The transfer to the resort was part of the package and thought the luggage was included but have now been told the wheelchair would be extra.

Rename yourselves STRESSJET please. Why on earth do you set a default to 2 people when searching a flight and then make it horribly difficult to change to 1? Why can you not get through to a human being with a brain on your chat? No email support. You are hands down the WORST airline in the UK and I have travelled a LOT. I would give you minus 10 stars if I could.