transferz.com Arvostelua 

No show at the airport arrivals and no show for return transfer to Nimes airport. The WhatsApp text gives an incorrect phone number. Love Holidays booked this company, took my money and also treated me like it was my fault. Avoid both!

Failed to arrive at Lisbon airport! Just under €100 prepaid and failed to arrive! Booking F4PPCC. Don’t use Transferz.com this is a scam company.

Arrived at wrong hotel.
Came to the right hotel and asked for a different person.
Didn’t care that we were now 30 mins late to leave for our airport run.
Once he picked us up he then went to get petrol.
No communication whatsoever just spoke on his phone the whole time to the airport.
Didn’t help with luggage.
Brakes clearly needed replacing on vehicle.
After we unloaded the cases, he sat waiting for a tip. Didn’t deserve a penny and got nothing.

Transferz (transfer company) - AVOID THEM !

We booked a one way airport transfer (Denpasar Airport - Bali to our hotel in Legian) with this company through Agoda. We received an email with all the meeting point location details, yet on the evening we arrived, there was no-one there. I tried to contact someone, yet ended up getting the runaround.

Driver 1 fobbing me off to driver 2, driver 2 fobbing me off to driver 3, and 3 to 4. Eventually after around 40 min, someone came, and led us into the bowels of the multi-level car park. We then had to wait again, another 30 min before he eventually got a driver to come.

Eventually we got to the hotel, yet more than an hour later than planned (was after midnight by the time we got to our room), waiting in a hot and dusty airport - EXCEPTIONALLY BAD SERVICE.

I emailed the company Transferz, gave them the details, yet said that it was past the time that they could investigate (BS !), and wouldn't give me a refund for poor service.

This whole process is completely unacceptable.

My advice when it comes to the company Transferz - AVOID THEM !

I would give it no stars if I could.
Booked a minivan and a small crossover shows up. We arrived on time and were at the agreed meet up place, the guy looked at our luggage and immediately said it wouldn’t fit, and that was that. Please book with another provider.

Had two transfer booked, one from airport to hotel and one back again 4 days later.
Neither turned up, phone number given did not connect.
Had two get two taxis as we had ordered a minivan.
DO NOT USE.

Transferz was the platform responsible for investigating a serious complaint after a transfer booked through them in Kos went badly wrong: a driver who arrived with a broken, unusable car seat for our two-year-old, who used his phone and sped repeatedly during the journey, and who became aggressive and threatening towards my pregnant wife and me at drop-off.

To be clear about who did what here: GeTransfer, the local operator who actually employed the driver, took this seriously. They apologised directly, confirmed the driver had been dismissed, and offered to reimburse items taken from the vehicle. Transferz did none of this.

Instead, Transferz produced an "investigation" that claimed the driver had only briefly checked his phone once, despite my having provided timestamped photographs showing him on his phone at multiple separate points during the journey, plus a screenshot showing him travelling at 70km/h in a 50km/h zone. They claimed a car seat was already installed and secure, an account that doesn't even hold together on its own terms: if the seat had genuinely been fine, there would have been no reason for the driver to leave and fetch a replacement at all. They stated they had "full confidence that standard procedures were diligently adhered to," despite the same driver having since been fired, and despite the local police confirming to me in writing that the driver had been found and that legal action and penalties had been imposed. Their account did not mention the aggression and threats towards us at all.

This was not a genuine investigation. It was a company presented with photographic evidence, a dismissal, and police action, and still choosing to tell a paying customer that nothing was wrong. If Transferz is the company standing behind your transfer when something goes wrong, be aware that "standing behind" appears to mean defending the driver regardless of the evidence in front of them.

Overall, a dreadful, unethical company. DO NOT USE.

I would strongly advise people NOT to use Transferz based on my experience.

We were only 2 travellers and arrived at the pickup location at 09:20am. Our confirmed pickup time was 09:38am, yet Transferz claimed that the driver had already arrived at around 08:30am — over an hour earlier than the scheduled time.

We were not informed that the driver had arrived early, and there was no proper communication from the driver or Transferz. When we tried to contact the driver, we were unable to get the situation resolved. We were left extremely frustrated and without the transfer we had paid for.

What is even more disappointing is that we were then told to file a complaint, rather than being properly assisted at the time.

This was a very poor experience, especially when travelling and relying on a pre-booked airport transfer. The communication and handling of the situation were unacceptable.

I am requesting a full refund for the service we paid for but did not receive.

DO NOT USE THIS SERVICE. I would not recommend Transferz to anyone.

I absolutely loved my private transfer experience in Tirana, Albania! 🇦🇱✨

A special thank you to my amazing driver, Flori, who made the entire experience so smooth and enjoyable. From the very beginning, he kept me well informed and communicated clearly throughout the whole process.

When I landed in Tirana, Flori welcomed me with a warm smile and such a friendly attitude. He was professional, kind, patient and incredibly helpful throughout my stay. Even on my return journey, when the traffic was quite bad, he apologised for the delay and remained calm and focused, making sure we still arrived at the airport on time.

I also really appreciated how cautious and responsible he was as a driver. I always felt safe and comfortable during every journey. 🚘❤️

Thank you, Flori, for helping make our trip to Albania such a lovely and memorable experience. Your excellent service truly made a difference.

When I visit Albania again, I will definitely be booking your services over and over again!🇦🇱❤️

Highly recommended! ⭐⭐⭐⭐⭐

Do not book with Transferz. This company provides completely unusable service and uses predatory tactics to withhold your money.
Our arrival transfer was late because the driver didn’t know how to navigate the airport. Worse, Transferz scheduled our departure transfer from the hotel for a full hour AFTER our flight was set to take off.
Their own standard policy requires scheduling pickups 3 hours before flight departure. We called and texted repeatedly to correct the error. An agent texted claiming they would look into it, and then they completely ghosted us. They kept the departure time an hour after takeoff and dispatched a driver when we were already supposed to be in the air.
When we demanded a refund, Transferz refused, citing a 24-hour cancellation window—the exact window they ran out by ignoring our outreach. When challenged via support (Ticket #TKT-2076464), they deflected by claiming an automated confirmation was sent on August 10th. It does not matter when an email went out; Transferz blatantly violated basic scheduling policy by booking a transfer after flight departure and refused to fix their own error. They took our money, provided zero usable service, and hid behind policy loopholes. Avoid them at all costs.

My flight was cancelled due to force majeure and I was never able to reach my final destination, so both transfers I had booked (outbound and return) went unused because of an event entirely beyond my control.

I communicated everything within the time needed to cancel at least the return leg within the 24 hours required by their policy. I first informed the supplier itself, who had contacted me via WhatsApp about the pickup, replying immediately that I would not be able to use the service; I then formalised the cancellation officially by email, more than 24 hours before the scheduled pickup, well within the terms of their own free-cancellation policy.

Transferz initially confirmed to me in writing that they had verified the timestamp of my request, found it had been received within the 24-hour window, and had therefore processed the refund for the return transfer. That refund, however, never reached my account. In a later message they then changed their position: first stating that the cancellation request had not been submitted — which contradicts their own earlier confirmation — and later, after an "investigation", claiming that a driver had been waiting, even though the supplier had been informed by me directly and in good time.

In my experience this amounted to a series of inconsistent explanations used to deny a refund they had themselves already confirmed as due. In my view it is unacceptable for a company to confirm a refund in writing, fail to pay it, and then change its account more than once. My advice to anyone is to keep every communication in writing: in my case it is the only thing that allows the contradictions to be shown. I cannot recommend this service.

Ne prenez surtout pas l'option marque blanche proposée par la plupart des plateformes. Le chauffeur ne vient pas, et une fois le problème constaté il est impossible de joindre qui que ce soit — ni la société de transfert, ni le chauffeur.

Le pire : vous êtes débité avant que la course ait eu lieu. Aucun service rendu, mais le paiement est passé.

Passez par un autre prestataire. Regardez les avis avant de réserver, tout y est.

The transfer from the airport to the hotel was fine.

The transfer from the hotel to the airport, not so much. We were on our way to Kos airport when the driver experienced overtaking by a family member. This left him angry and he spent the remainder of the journey using his phone making calls shouting and being angry. This was firstly not the environment I wanted my 3-year-old son to be in and secondly made me feel extremely unsafe as he was not concentrating on driving.

When we arrived at the airport the driver got our luggage out of the boot and left one case that my husband luckily spotted. After checking in I had realised I didn’t have my jacket, I called the driver who informed me it was in his boot.

He informed me he would post it to me. 5 weeks of contacting asking when he would post it, he messaged me today (05/08/26) to ask me to pay him 25 euro to send it!! When I explained this was frustrating, the driver sent me a very rude message 'tell your husband to give you some d*ck or a bigger d*ck'. Absolutely disgraceful.
I would like this to be escalated within the company and my jacket returned.

I am extremely disappointed with my experience with Transferz. My payment was successfully deducted from my credit card, yet I later received an email stating that the payment had failed and that my booking had been cancelled.

This caused unnecessary stress and inconvenience, especially when travel arrangements depend on confirmed bookings. Customers should not have to deal with cancelled bookings after payment has already been taken.

I hope Transferz improves its payment and booking systems to prevent this from happening to other customers.

I am utterly disgusted on the service I received upon arriving at the meeting point at Istanbul airport on 13 July. Upon reaching the meeting point, the person at meeting point, asked our names. I could see my first name but then he just said he is coming now and returned 10 -15 minutes later only to say that this is a big company and we should take up the fact that there is no driver with the company itself. He was more interested in his other group booking. What makes matters worse is that when we took it up with Transferz.com, support centre via email, they simply dismissed our complaint and said we should have gone to the Guest host at the meeting point and therefore will not refund us. Even though we explained that it was the Guest host at the meeting point who did not want to assist us. I showed them with photographs of the meeting point and the screenshots of the correspondence. Disgusting service and aftersales support. Would never use them again.

The absolute worse. The used family tours in Dom Republic. I travel frequently and this was by far the worse transportation company I have ever booked with. Drivers were rude. Forgot one of my bags in his car and told me I had to pay $50 for him to return it after I paid the driver $50 cash already because I was late and I had kids and couldn't be stranded at the airport. Driver cursed me out and until I threatened to go to the police was when he decided to bring my bag back, throw it at me and leave. I reached out to customer service and they did absolutely nothing about this besides say sorry for my experience. On my return trip back to the airport the driver purposely drove slow because I told him he could not go pick up someone else because I booked a private van and going to pick up someone takes away my time and i can potentially miss my flight. Also had a nasty attitude.

​I have used Transferz over 6 times, but recently discovered that all this time i was overcharged. There are hidden fees that were never disclosed prior to payment. To make matters worse, the invoice was provided in my local currency. If the transaction had been billed in a foreign currency, an exchange rate difference would be understandable. However, because it was in local currency, these extra charges are completely unjustified. As a global platform, it is your responsibility to be transparent about any additional fees upfront.
​Instead of taking accountability, customer service dragged the issue out for two weeks. They requested my bank statements, made me wait a full week, and then simply told me to "check with my bank," leaving the issue completely unresolved.
​This lack of transparency and total disregard for a returning customer is unacceptable. I am officially done with Transferz and strongly advise others to beware of their undisclosed charges and useless support.

I received a great and professional service from Antonios, who drove me from Oberhausen to Düsseldorf Airport.

They don’t show up! Let you book another taxi on your own expences. Lets see if I get a full refund as they told me

DO NOT USE THIS COMPANY. Booked a transfer and cancelled shortly after, they only cancelled one leg of the trip and kept 50% of my money! Will be filing a credit card chargeback.