traintickets.com Arvostelua 

I bought return tickets in advance for a journey from Totnes to Torquay via Newton Abbot on Sunday 14th Aug. When I arrived at Torquay station, the train had been cancelled, with no forewarning from Traintickets and I had to take a taxi , for £25. At Newton Abbot, the train to Totnes had also been cancelled without warning and I had to take another taxi to arrive before the last South Devon train from Totnes home left. Yet I could not get one penny in compensation from Traintickets as I could have done by booking with GWR. Traintickets take the first £10 in ’admin costs’, so I could claim nothing.
Is this even legal under the Consumer Credit Act?

I have just bought t ickets from these people. Part of the return journey has the wrong date on. Ticket unusable . No way to contact them. In despair they have ruined my little holiday. I would give them no stars but it won't let me!

Booked return tickets from Chelmsford to Newcastle for 2 adults .Got email with reference number . When we went to print tickets at one of the station , they gave us but one ticket is missing . When we asked at the ticket counter they told us to contact train ticket. Com . No phone number to contact . Sent an email , I had automated reply saying it may take 5 working days . My train is on Friday and I really don’t know whome to contact .

Ticket ref : CXG2FF68

Please resolve this ASAP

This is now resolved and I was able to travel stress free. Thanks Morgan for your help.

Booked tickets for 19th July. On 18th July, following advice from National Rail not to travel due to the heatwave, I emailed asking for a full refund. To this day and despite further emails, I have received no response whatsoever. There is no facility to call them or escalate this. They are not on Twitter so I can't reach them there either. I've even resorted to emailing their so-called parent company, Atom and cc'ed in Independent Rail Retailers whom they are apparently a proud member of: I have received nothing but the same wall of silence that others mention here. Avoid this company like the plague if you don't want to lose money. I'll certainly be continuing to spread the word.

For the sake of accuracy, contrary to the inference by TrainTickets.com in their reply, all my correspondence was sent from the same email address with which I booked my tickets, along with the booking reference, travel date and my name. They have now issued a refund: nonetheless I will be directing my custom to alternative businesses who prioritise accountability and transparency.

Website experience good; but resulting convoluted seating reservations made us reconsider our route. The support team were SO helpful in rearranging our planned journey; overall experience was excellent.

I brought tickets costing over a hundred pounds from this site. My mistake, I had booked the wrong date, a week before I should of booked. I emailed the company and explained my mistake, they replied straight away to say if I booked the same journey a week later and sent the booking reference they would fully refund the first lot of tickets. I was impressed initially by the quick response and saying they would fully refund my tickets. I went ahead and spent over a hundred pounds again on the correct tickets and emailed them straight away with my booking reference.
Now I am hit with a wall of silence!! I can’t afford to lose that amount of money as no one can at this moment in time with the cost of living.
Funny how the customer service is very quick to reply on my first query to go ahead and book again and I’ll get refunded. It’s been weeks of repeated emails and no response. This has put me into debt and I’m sure the fat cats of this company have no conscious as they sit back and enjoy their profits, shame on them.
THEIR INTENTION WAS OF COURSE FOR ME TO SPEND MORE MONEY AND THEN NOT REFUND.
DO NOT USE THIS WEBSITE!!

I'll agree with the scam label that has been bestowed upon this company. I stupidly booked through nationalrail.com not nationalrail.co.uk and you are taken to traintickets.com. this is where it all unravels particularly with train strikes happening. No customer service, numbers provided to support take you to national rail who do not recognise the reference number provided. To change the train ticket online incurs a much bigger cost and because you have no customer service you have no option but to pay more! Refunds at present will only be given for reasons of death or illness nothing provided for strikes!!! I could kick myself for booking with this company! Stear clear book through nationalrail.co.uk at all cost!!!!

We booked 4 tickets using traintickets.com after seeing it mentioned on MSE. initial experience was good, website easy to use, prices very good, payment seemed OK. Just need to get our booking ID and that would be great. An email duly arrived, but no boiling ID was included so we couldn't print any tickets. Their chat function didn't work and no phone lines so tried email. I'm still waiting on a response after 5 days. Raging. Now trying to contact credit card Co to cancel tickets. Avoid

Savings yes but poor service. Saved £16 on tickets (paid £62 not £78 on trainline), but split tickets were a pain. 8 tickets for a return trip. Didn't want to print out at home (too much paper). Ticket machine and staff at station didn't recognize the ticket code. So was left to use mobile phone. 8 attachments received (4 for outward journey, 4 homeward), but not in order, and no useable reference (eg Bodmin to Exeter) until attachment opened. Each ticket had to be saved to My Files on mobile. NO live tracking service, no info for platforms at stations. Will stick with trainline - so easy to use.

Love tech like this, easy to use + saved money to boot - defo using going forward

Great service as always! Quick and easy booking, zero hassle. Will certainly use again.

I have used traintickets.com a number of times and it is an excellent platform for finding great ticket prices. I travel on trains frequently and will continue to use them for all future journey's. The ticket prices are cheapest i've found and the process is very simple. In terms of their communication, I cannot fault it. One of my journey's was booked online but I had an issue collecting the ticket due to the timeframe of booking to travelling. Refund was processed immediately after emailing them.

Great service, great prices. Highly recommend!

Never got my tickets and no response to 4 emails. No phone number and chat function doesn't work.

I purchased the tickets without problems. I had come to them because a major competitors user interface was difficult to use.
Traintickets.com provided me the cheapest tickets for my journey. At first I thought there was a mistake they were so inexpensive. Less than STG26 for return trip Manchester to Northampton.
So I didn't need to contact them like others have said. And I didn't need a refund. I just needed a no-fuss cheap return ticket to Northampton and they delivered pronto.
The train jouirney was excellent BTW

All ok until you need help from Customer 'Service', which is non existent.
They haven't bothered to reply to any of my emails relating to a ticket refund.
Link on site for help with any disputes is irrelevant as it is an EU service and, guess what, we're not in the EU any more.
Am resorting to claiming money back via my CC company and will certain never use them again.
I suggest you stay well clear.

This company is a scam, do not use them.

I booked a return train journey from Milton Keynes to Blackpool North for September 2021. I requested forward facing seats, as due to a medical condition I get sick if travelling in backward facing seats. The seats provided by TrainTickets.com are backward facing, in spite of my specific request for forward facing seats. I have emailed TrainTickets.com to say that I will be sick for all of the outward and return journey if they do not rectify the seating arrangement. They have not replied to my email. It seems that they are not interested in the fact that I will have a distressing journey and be sick all the way due to the fact they have not provided me with forward facing seats as requested. I have checked the train seating arrangements on the Avanti West Coast website and there are plenty of unbooked forward facing seats at present for the journey I have booked. It is inexcusable therefore for TrainTickets.com not to have provided them for my booking. I cannot however book the seats, as my booking has already been made with TrainTickets.com
It seems that they are not interested in my welfare, and now that they have taken my money they do not wish to know.
What sort of a company would behave in this manner, it is beyond belief that they seem to care so little for their customers welfare.

Dont want to give 1 star either! No refund with covid restrictions just have to buy another ticket then they will give refund does not make sense does it? just bouncing back emails wont use in the future