Trail Appliances Arvostelua 46

If I could rate this company 0 stars I would. We chose our appliances for a planned kitchen renovation in December 2023 and paid a deposit. The renovation was planned to commence on March 1st 2024 but we wanted to ensure that everything went smoothly come renovation time and thus gave them a significant lead time. We reached out to our salesman, Ronnie, in February to arrange payment and confirm delivery for March 15th. Well all hell broke loose. We were told that they couldn't get 2 of the 3 appliances we ordered, that they couldn't rush those appliances, despite gaving a month before we needed them, and thet tried to sell us other items. No customer service and no desire by the higher ups to make the customer happy. After a couple of days of back and forth, we demanded our deposit be returned and phone Coast Appliances in North Vancouver. 2 hours later we had the 3 appliances we wanted confirmed for delivery on the 15th, and at a $300 savings from the Trail price!!! Stay away from Ronnie at Trail Appliances on Grandview.

We bought a matching maytag washer and dryer set, unfortunately the washing machine bounces all over our laundry room floor, the guy from trail appliances coquitlam came out and agreed we need a replacement machine as something was defective with this one , the management has already agreed to replacing the washer, but now for some reason we are being ignored,,,, we've sent countless e mails to customer support,,, they are terrible at e mail returns,, or following through with what they agreed on, we still have no replacement washer... terrible service,,, its too bad this new millennial generation doesn't have a better work ethic.

In January spent over $7000 on a refrigerator and dishwasher…sales associate was given the measurements of the spaces and the chosen products were delivered….the fridge did not fit the opening the electronics were on top not something that could be removed I called my rep and left a message - I have yet to have heard back was lucky enough to find a cabinet maker who rebuild the above cabinet to accommodate the fridge….FF October the dishwasher dies I call customer service and they inform me they do not fix KitchenAid (Whirlpool Canada) they do there own and could give me a number to call although they reluctantly made the appointment for me….the technician no showed 3 times, the fourth appointment the technician had me google the error codes….he ordered parts and an extra console in case it was the computer…FF 3 weeks no response…called we were told he was going on holidays and we would have to wait…after a lot of begging we got a new technician J was good put in the parts to fix the error - nope didn’t work - must be the console - I told J the part was ordered he told me they often do not order expensive parts until they know the cheaper parts work…FF December 13 I have not had a working dishwasher since October 23 KitchenAid does not know when the parts will arrive and Trail and KA will not replace the appliance unless a single part is replaces 3X in one year…so even with the extended 3 yr warranty you are stuck and we have called every exec and management level we can think of to get help DO NOT GO DO NOT BUY (they are guessing end of January before it MAY be working) shocking customer service…Update (Dec.14)…Whirlpool has said the needed part is on back order it could be months before this 8month old dishwasher is fixed and they will do nothing more….essentially by the time it is fixed (if the part works which is a big if as they really don’t know what is wrong) at minimum I will have been without the appliance for 5 months

Ordered new LG Induction Range, Max Size Counter Depth French Door Fridge and Bosch Dishwasher from Trail Appliances Kelowna - all after excellent advice from David in sales. Installation went smoothly and after sales support was top notch. Appliances were just what we wanted and have performed admirably.

Phoned into customer service to purchase a chest freezer before travelling 1 hour to the store. Customer Service took order - held the freezer for me until I got there. Literally took 2 minutes at the Service Desk. Paperwork was all in order - paid - drove around back - took 5 minutes for warehouse staff to load me up with forklift. In and out in less than 10 minutes. Amazing. Never had that seamless of an experience before.