***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
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I went in for hair colouring and was talked into getting balayage—big mistake. My hair is now completely damaged. Whatever products they used were clearly low quality, because after every wash my h... Näytä lisää
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Just received the product after waiting 10 days from placing it. Customer service reached out to me to apologize for the delay. Looking forward to trying the product.
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Yrityksen tiedot
Yrityksen kirjoittama
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Yhteystiedot
Kanada
- tradesecrets.ca
Great deals on selected products.
4,2
Hyvä
215 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great products and pricing
They always have what I’m looking for and great prices and shipping. Good selection as well.
8. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Great product
Ordered Redken Big blowout. Great user experience placing the order. Efficient delivery. Very pleased.
This is a great product to apply to hair for body and heat protection before blow dry styling.
8. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Item was good
Item was good. Customer service was not. Hours on Google maps were incorrect. No one answers the phone when you call
7. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced. We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you. We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
Over a month and still no delivery
I placed an order on December 5th. It has not moved since December 11th - there's no tracking updates. I emailed Trade Secrets support on Dec 22 and no reply even as of today. I called on Dec 23 and someone said they'd email me back, still no email. I have called several times since and no one picks up the phone. Is this company a scam?
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
All products are great
26. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Great fast service and delivery
Great fast service and delivery . Love the discounts too
25. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
I like the trade secrets company
I like the trade secrets company, I love the product that I buy, however, their delivery is really incompetent. Incompetent. I probably will not order online again due to the fact that delivery took 6 days and multiple times that they said they showed up and did not.
24. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced and hope to have the opportunity to improve your experience with our services.As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Hair products
The products arrived very quickly and well package. The AG shampoo had extra tape to seal the spout which was somewhat effective.
28. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Again great delivery and choice and…
Again great delivery and choice and ease of ordering. Thanks for making it simple. Happy holidays
27. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I placed my order on Nov 22 but I still…
I placed my order on Nov 22 but I still have not received my items and there is no update in the SHOP app
28. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
This is a gift so I can’t comment
27. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Fast deliver
26. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Great prices and fast shipping.
25. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Defective product
Was sent a hairdryer that was clearly an ‘open box’. Hair dryer motor made a very strange noise, didn’t blow air and smelled burnt. Returned defective product and ordered the same dryer from somewhere else which is how I can tell the box I was sent from TS had been opened and probably returned by someone else and resold by TS as new.
25. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
If you could send me the invoice right…
If you could send me the invoice right after the order was received, then it would be perfect. For the first time customer, it would be more assuring that I would receive the product.
24. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
It is always good
10. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase
Great Price and service all the way to…
Great Price and service all the way to the delivery of the products.
10. marraskuuta 2025
Vastaus yritykseltä Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase
Vastaus yritykseltä Trade Secrets
We appreciate your feedback. As a gesture of gratitude, we would like to send a free gift to you which will be delivered to the same address as your online order. Additionally we would like to offer you a discount of 15% on your next purchase
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