***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
Yritys on vastannut
I went in for hair colouring and was talked into getting balayage—big mistake. My hair is now completely damaged. Whatever products they used were clearly low quality, because after every wash my h... Näytä lisää
Yritys on vastannut
Just received the product after waiting 10 days from placing it. Customer service reached out to me to apologize for the delay. Looking forward to trying the product.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Yhteystiedot
Kanada
- tradesecrets.ca
Great deals on selected products.
4,2
Hyvä
215 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good sales and selection
29. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Love your website
Love your website. Love the price I got for my hair products. So I bought 3. Saved money which I love. Fast reliable delivery as well. Love getting emails telling me where exactly my parcel is, and when it will be delivered. Right down to the hour. Thank you so much.
29. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Secure and easy delivery.
27. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Easy,Fast Efficient
Easy ordering information on when product was shipped. Excellent pricing. You have a new customer for sure
26. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Selection and pricing was good
Selection and pricing was good. Shipping didn't have too much information until the item was already near delivery. Would be great to have a bit more description on the items.
12. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you experienced.
To make up for your experience, a 15% discount will be automatically applied to your next purchase. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
New Babyliss Nano Titanium…
I ordered my new Babyliss Nano Titanium hairdryer from Trade Secrets. I received it within 3 days. It was very well packaged, all the pieces were there and unbroken. I enjoy using it, it is much lighter than my old one. Also my hair dries quicker and I like all the different settings.
8. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great communication, great products!
When I was shopping for styling products, I found out that the Trade Secret stores I had previously visited in person have an online store as well - great news, since I have since moved to an areas not close by. Trade Secrets had great pricing, free delivery, and actually delivered a day earlier than their original shipping ETA. Everything arrived in good condition, I will shop with them again.
7. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Easy to order online
Easy to order online, shipped fast, trusted chain of stores
I see your reply below how do I accept your future discount offer?
12. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Navigating website and purchase options…
Navigating website and purchase options was easy. Items arrived quickly and in perfect condition. Price was good.
12. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Very good quality products at great…
Very good quality products at great prices. Quick delivery!!!
12. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Quick shipping, good prices
The items I needed were on sale at a great price compared to elsewhere. Shipping was very quick and everything arrived well packaged. The only con was that I never actually received an order confirmation email or shipping email from Trade Secrets directly – only my payment confirmation from PayPal. But the items arrived after just a few days so it wasn't a problem in the end.
9. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Good service and selection.
Good service and selection.
The freebee cleansing wipes were pretty dry inside.
9. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you experienced.
To make up for your experience, a 15% discount will be automatically applied to your next purchase. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
Terrible customer service
Terrible customer service
Ordered item in Nov it took weeks to get delivered, no tracking, follow up with admin and they kept promising me to send a replacement and never did. When the $350 curling iron finally came it was broke, had to return and still waiting on a replacement. Didn’t even offer to expedite the shipping to me. Absolutely awful. Will never purchase or recommend you to anyone
9. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
Ordering on line.
I ordered a curling iron on line. It was easy, quick, packaged well and received it in a few days. Babyliss is a great product! It was great doing business with you.
9. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Rapid delivery and free gifts!
8. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
What I needed at best price
You had the product I wanted at the best price and in all the shades and delivered quickly and free. Perfect.
9. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
Nice hair brush
I ordered January 3 and it is now January 15 and I haven't received my order!!! Not even and email saying it was sent! Update, my emails went to spam and I didn't know. Hair brush arrived and it is exactly as shown, very nice
8. tammikuuta 2026
Vastaus yritykseltä Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
Our records indicate that your order was shipped promptly and a confirmation email was sent; please check your spam or junk folder in case it was redirected there. For your convenience, I am re sending your confirmation and tracking information now.
Please note that due to severe winter weather conditions in several regions of Canada, delivery delays are expected. We appreciate your understanding and hope to have the opportunity to improve your experience with our services.
Vastaus yritykseltä Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase.
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