Like most of your respondents I found this site to be a scam. Despite paying the required registration fee of £1.00 there was no service BUT repeat of the whole process! The public must be warned abou... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Complete scammers I tried once to track a parcel,was charged£1 and was okay with that,now they are trying to change me £24.90 a month for something I don't want and I can't stop the subscription, ev... Näytä lisää
Yritys on vastannut
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... Näytä lisää
Yritys on vastannut
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... Näytä lisää
Yritys on vastannut
1,1
Huono
199 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Appalling
Appalling - system for cancelling is permanently
broken, with an error in the reCAPTCHA system. Also - information supplied is no more than I got through the free DHL site.
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Bonjour,
Nous sommes sincèrement désolés d’apprendre que votre expérience avec notre service n’a pas été à la hauteur de vos attentes.
Concernant l’erreur liée au système reCAPTCHA, il s'agit effectivement d’un problème technique ponctuel que notre équipe technique a identifié et corrigé depuis. Si cela vous a empêché de finaliser votre demande de résiliation, nous vous présentons toutes nos excuses pour la gêne occasionnée.
Nous tenons également à rappeler que tous nos nouveaux utilisateurs bénéficient d’une période d’essai gratuite afin de tester pleinement notre service, sans aucun engagement. Cela vous permet de juger par vous-même des fonctionnalités proposées avant toute souscription.
Enfin, si les informations que vous avez obtenues vous ont semblé similaires à celles du site de DHL, sachez que notre plateforme centralise les données de plusieurs transporteurs, avec un historique enrichi et des outils de suivi simplifiés, ce qui représente pour beaucoup un vrai gain de temps.
Notre service client est à votre disposition du lundi au samedi, de 8h à 20h, par e-mail à support@trackerly.net ou par téléphone au +44 2 039 910 387. N’hésitez pas à nous contacter directement, nous serons ravis de vous assister.
Bien à vous,
L’équipe Trackerly
elderly gentleman
An elderly gentleman , nearly ninety must have mistakenly subscribed to your company without knowing the full details. Today he ask me to go through his bank statement as he was confused as to why he has been paying £24.90 for something he doesn’t understand. I rang your helpline 04203910387 for advice and when she told me he has been paying this since 19th October 2022 I could not believe my eyes, she said he must have paid £1 subscription and not cancelled. I am horrified to think this has happened, what has he been receiving for this very large sum he cannot afford. You are certainly taking advantage of the elderly and I am sending this hoping you will refund all his payments made in error. Something needs to be done about company’s who are just scamming elderly people without there knowledge.
Tina Wilson . Joint carer for mr Peter Godfrey you
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Jennifer tyrrell,
Thank you for bringing this matter to our attention. We are truly sorry to hear about the distress this situation has caused Mr. Peter Godfrey and yourself.
Our intention is never to take advantage of any customer, especially vulnerable individuals such as the elderly. We provide a trial subscription at a minimal cost, and if not cancelled within the trial period, the subscription renews automatically at the standard monthly rate.
We understand how confusing this can be, and we sincerely regret any misunderstanding or inconvenience. Please contact our support team directly at support@trackerly.net or by phone at +44 203 991 0387, Monday to Saturday from 8am to 8pm. We are committed to reviewing this case promptly and working with you to find a satisfactory resolution, including refund considerations where appropriate.
Thank you for giving us the opportunity to address this. Your feedback is important as it helps us improve our services and communication.
Best regards,
The Trackerly Team
Protect from fraud
Wish I had read these reviews earlier.
Wanted to track an order from Temu and was directed to this site. Found it strange that I was asked for £1 for tracking info but heyho it's only £1. Shortly thereafter I spotted a charge for over £24 from this company on my card and immediately reported it as a fraudulent transaction, resulting in the card being cancelled. Still awaiting settlement.
DON'T GIVE FINANCIAL INFORMATION TO THIS SITE.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Jim Brown,
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience and the frustration this situation has caused. We completely understand how concerning it must be to notice unexpected charges on your card.
Please accept our sincerest apologies for any confusion or inconvenience caused. We strive to be transparent in our communication, and it seems we have fallen short in ensuring the clarity of our services and charges. This is certainly not the experience we want for our customers.
We would like to look into your case further and assist you in resolving this matter. If you have any questions or need help regarding the charge or cancellation, please reach out to us directly at +44 2 039 910 387 (Monday to Saturday, from 8:00 AM to 8:00 PM) or by email at support@trackerly.net. We’re here to help and ensure your concerns are addressed.
Once again, we apologize for any inconvenience caused and appreciate you bringing this to our attention. We will take your feedback seriously and work on improving the transparency and communication of our services.
Best regards,
The Trackerly Team
Do not use this company
Do not use this company. They use fraudulent methods to take your money. I ordered a fridge from Amazon in November 2024, I had no idea I was charged £1 for a "trial subscription" and I have been charged a monthly fee of £24.90 since then - so they have taken £225.10 from my card in total. I received no notification of this, no email, nothing. I tried to cancel the "subscription" online but was unable to do so. I just called their customer service department and they only refunded me one payment of £24.90. Shocking. I asked to be put through to the person who authorised the one payment only and Lucy refused. I even referenced the fact that there are loads of negative reviews on Trustpilot and that I would post another negative review but still no progress. They are clearly trained to fob you off. Steer clear of this company!! they should not be allowed to operate.
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Rebecca,
We're truly sorry to hear about your experience and understand your frustration. Please know that you can always test our service before any commitment.
If you need assistance or have any questions, feel free to reach out to our support team at support@trackerly.net or call us at +44 2 039 910 387, available Monday to Saturday from 8 a.m. to 8 p.m. We're here to help.
Best regards,
The Trackerly Team
Do Not Trust Them
This company charged £1 and didn't provide any tracking information, didn't create a login or provide a password reset on request, then took a further £24.00 less than 48hrs later and still no tracking information provided. Do Not Trust Them
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello,
We are very sorry to hear about your experience and understand your concerns regarding the charges and lack of tracking information.
Please note that Trackerly offers a trial period to test the service before any commitment. We apologize for any inconvenience caused and would like to assist you in resolving this matter.
We encourage you to contact our customer support team at support@trackerly.net or by phone at +44 2 039 910 387, available Monday to Saturday, from 8 a.m. to 8 p.m.. We are here to help and clarify any issues.
Your satisfaction is important to us.
Have a good day,
The Trackerly Team
Awful company which is no surprise as I…
Awful company which is no surprise as I am sure it is a scam. Picked up the link after panicking as my expensive Phase 8 parcel had not arrived and paid a quid to track the parcel which revealed the very the very unhelpful message of pending. Then discovered that somehow and not to my knowledge I had agreed to subscribe to a yearly subscription of app 24.00 quid which I could not unsubscribe from. Wrote them a message on their message link box making it very clear that I do not agree to subscribe only to find the next day they tried to take the 24 quid but luckily my bank declined the payment and has now put a permanent stop so they can never take a payment again.
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Katrina Johnson,
We are truly sorry to hear about your experience and understand your frustration.
Please note that Trackerly offers a trial period so you can test the service before any commitment. If you believe you have been subscribed without your consent, we strongly encourage you to contact our customer support team at support@trackerly.net or by phone at +44 2 039 910 387, available Monday to Saturday, from 8 a.m. to 8 p.m.. We will do our best to clarify the situation and assist you promptly.
Your satisfaction is very important to us, and we are here to help resolve any issues.
Have a good day,
The Trackerly Team
These are scammers
These are scammers! It is impossible to cancel the subscription, they can withdraw money from the card in a month.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Oleksandr Zakharkin,
We’re very sorry to hear about your concerns and understand your frustration.
Please note that our service includes a trial period before any subscription is activated, allowing users to try the platform before committing. We take subscription management seriously and aim to make cancellation straightforward.
We encourage you to contact us directly at support@trackerly.net or by phone at +44 20 39 10 38 7 (Monday to Saturday, 8AM to 8PM). Our team is here to assist you promptly and resolve any issues.
Best regards,
The Trackerly Team.
This site is a scam
This site is a scam. Do not use it. The small print entitles them to deduct £24 from your account 3 days from your initial payment of £1. And what's more this is an annual payment. To cancel I had to speak to an agent on the phone who was most unpleasant. Beware !
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Dave,
We’re sorry to hear about your disappointment and understand your concerns. Our service includes a trial period that allows users to test the platform before any commitment, and all conditions are displayed during the sign-up process.
We take your feedback seriously and would be happy to review your situation in detail. Our team is here to assist you and ensure everything is handled appropriately.
Please feel free to reach out to us at support@trackerly.net or by phone at +44 2 039 910 387, from Monday to Saturday, 8:00 a.m. to 8:00 p.m.
Best regards,
The Trackerly team
Just like other reviewers-they take…
Just like other reviewers-they take your money and you get nothing. SCAM SCAM SCAM!
7. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Brian Jones,
We’re very sorry to hear about your experience and understand your frustration. Please know that our service offers the possibility to test the site before any commitment, and we aim to ensure a clear and secure user experience.
If you haven’t received what you ordered or if there was any issue with your account, we’d be happy to investigate and help resolve it as quickly as possible.
You can contact us at support@trackerly.net or by phone at +44 2 039 910 387, from Monday to Saturday, 8:00 a.m. to 8:00 p.m.
Best regards,
The Trackerly team
This site is a scam
This site is a scam. They collected £1 from my account and trying to collect another £24.90 the company is a scam please run from them.
8. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Dear Yemi Macaulay,
We’re truly sorry to hear that you feel this way. We fully understand how frustrating unexpected charges can be, and we appreciate the opportunity to clarify things.
When you placed your order, a no-commitment trial period was automatically included. This is clearly mentioned before confirming payment and is designed to give users the opportunity to explore all features of Trackerly before deciding whether to continue. We’re sorry if this wasn’t as clear as it should have been in your case.
We’d be happy to review your account in detail and help resolve this situation as quickly as possible. Please don’t hesitate to contact us directly at support@trackerly.net or by phone at +44 2 039 910 387. Our team is available Monday to Saturday, from 8:00 AM to 8:00 PM, and will be glad to assist you personally.
We hope to hear from you soon and thank you again for your feedback.
Have a great day,
The Trackerly Team
Do not use a con
Do not use this site I tried to use it on Thursday 29th May was charged £1 but it never tracked my package then today 1st of June had a message from my bank saying they were trying to take a further £24.90 I told my bank I did not recognise this transaction they immediately stopped the payment but then had to contact fraud helpline resulting in my card being cancelled so now have to wait for delivery of new card which could take 5 days and if I need any shopping etc. will have to travel 2 miles to branch to draw cash.
A complete con only gave 1 star cos you can't give 0
The unsubscribe link does not work says
"Error for site owner invalid site key"
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Richard Emery,
Thank you for sharing your concerns. We take all feedback seriously and strive to assist every customer with care and transparency. Please remember that our service includes a trial period allowing users to test the platform before any commitment.
If you would like to discuss your case directly, our support team is available at support@trackerly.net or by phone at +44 20 39 10 38 7, Monday to Saturday, from 8 am to 8 pm.
Very good day,
The Trackerly Team
Fraudulent
The people writing about this company are correct if they we're based in Britain
Trading standards would be involved
They send the same reply to every email on trust pilot all they care about is scamming people
It disgusting what they are doing
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Ricky Kinsley,
Thank you for sharing your concerns. We take all feedback seriously and strive to assist every customer with care and transparency. Please remember that our service includes a trial period allowing users to test the platform before any commitment.
If you would like to discuss your case directly, our support team is available at support@trackerly.net or by phone at +44 20 39 10 38 7, Monday to Saturday, from 8 am to 8 pm.
Very good day,
The Trackerly Team
This is a fraudulent Company do not use
This is a fraudulent Company do not fall for paying the £1.00 to track your purchase, You pay the £1.00 that gives you no further information and also puts you into an automatic £24.99 month subscription. Although you cancel the subscription this does not work. Contact your bank and advise them to put a block on this payee.
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Emma Richardson,
We are very sorry to hear about your experience. Please note that our service offers a trial period to test the platform before any commitment.
We encourage you to contact our customer support team so we can assist you directly and clarify any misunderstandings. You can reach us at support@trackerly.net or by phone at +44 20 39 10 38 7, Monday to Saturday, from 8 am to 8 pm.
Thank you for your feedback,
Very good day,
The Trackerly Team
It’s a scam
This company is fraudulent . They pop up when you go into the tracking page on a courier site , e.g Royal Mail,
A £1 charge screen appears giving you the impression you have underpaid postage fees, then it becomes a page that says you have signed up for a subscription for their mail tracking app. Try cancelling and, surprisingly, it doesn’t work. DO NOT PAY THE £1! If you have stop the payments with your bank and block the payee.
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Paul Lavender,
Thank you for your feedback. We regret that your experience has caused frustration. Please know that you can test our service before any commitment. For any assistance with subscriptions or cancellations, feel free to contact our support team at support@trackerly.net or by phone at +44 2 039 910 387. We are available Monday to Saturday, from 8 a.m. to 8 p.m., and will do our best to assist you.
Your comments help us improve our service.
Very best regards,
The Trackerly team
Scammers
These guys took £1 and didn't provide any tracking information, didn't create a login or provide a password reset on request, then took a further £24.90 less than 48hrs later and still no tracking information provided. Do yourself a favour and steer well clear
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Sean,
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with tracking and account access. Please contact our support team at support@trackerly.net or by phone at +44 2 039 910 387. We’re available Monday to Saturday, from 8 a.m. to 8 p.m., and will gladly help resolve these concerns for you.
Your feedback is important as we work to improve our services.
Very best regards,
The Trackerly team
Appalling company …absolutely…
Appalling company …absolutely disgusting … want you to pay £1 then another payment and I still haven’t received the purchase I ordered some weeks ago….
Whoever you are your behaviour with the customers is absolutely just plain rude.
I give you 0 …
You don’t deserve anything else
6. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and we understand your frustration. Our goal is to provide a smooth and transparent service, and it seems we fell short in your case.
We would like to resolve this issue as quickly as possible. If you haven’t received your purchase or have any questions regarding charges, please reach out to us directly at support@trackerly.net or call us at +44 2 039 910 387. Our team is available Monday to Saturday, from 8 AM to 8 PM, and we are here to assist you with any concerns.
We genuinely appreciate your feedback and are committed to improving based on it.
Very best regards,
The Trackerly Team
My wife has just had the same…
My wife has just had the same experience as everyone else on this website. She's now trying to get her money back, but I don't think she'll succeed.
The giveaway to their business model may well be that the replies to each review is exactly the same.
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Stephen,
Thank you for your feedback.
We're genuinely sorry to hear about your wife's experience and we understand your frustration. We strive to make all conditions as clear as possible before any commitment, and users do have the option to try the service before fully subscribing. That said, we understand that this might not have been clear enough in your case.
Please rest assured that we take every individual situation seriously. Even though our answers may seem similar, we always investigate each case personally and aim to provide assistance tailored to each user’s situation.
We encourage your wife to contact our support team directly at support@trackerly.net or by phone at +44 2 039 910 387 (available Monday to Saturday, from 8 a.m. to 8 p.m.), so we can review her request and find a suitable solution.
Very best regards,
L’équipe Trackerly
Cant unsecribe rromwebsite fells me…
Cant unsecribe rromwebsite fells me errors key
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Leslie Schwartz,
We’re sorry to hear that you’ve experienced difficulty unsubscribing. We want to assure you that Trackerly offers an option to cancel the subscription at any time, and we truly apologize for any issues you've encountered while attempting to do so.
Please feel free to reach out to our support team directly at support@trackerly.net or call us at +44 2 039 910 387 (available Monday to Saturday, from 8 AM to 8 PM). We’ll be happy to assist you and resolve this issue as quickly as possible.
Best regards,
The Trackerly Team
Avoid this service!
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to open a subscription. It seems very likely that the cheap price is a way of luring people who don't read the small print. Also, we can confirm that when we tried to cancel online it didn't work. We had to call the phone number. We think this organisation's business model is to take advantage of people who are inexperienced with using websites. We suggest they should change their name from Trackerly to Trickery
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello Damian Griffiths,
Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you've faced. We understand your frustration, and we want to assure you that Trackerly operates with transparency, offering the option to cancel the subscription at any time. We apologize if you encountered any issues during the cancellation process and would be happy to assist you further with this.
If you’re experiencing difficulty or need help with any aspect of our service, please don’t hesitate to reach out directly at support@trackerly.net or by phone at +44 2 039 910 387 (Monday to Saturday, from 8 AM to 8 PM). We’re here to resolve any issues and improve your experience.
Best regards,
The Trackerly Team
It's pure scam
It's pure scam. Trick you into paying £1 and then start charging £24.90 a month based on that first payment!
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trackerly
Hello John Scotcher,
We are truly sorry to hear about your experience with Trackerly. Please note that the subscription is cancelable at any time, and we encourage you to reach out to our support team if you wish to cancel your subscription. We strive to ensure that all information about our services is clear and transparent.
If you have any concerns or need assistance with your account, please don’t hesitate to contact us directly at support@trackerly.net or by phone at +44 2 039 910 387 (Monday to Saturday, from 8 AM to 8 PM). We are here to help and resolve any issues as quickly as possible.
Best regards,
The Trackerly Team
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