Smyths Toys Superstores Arvostelua 

Went onto website was there all day and tried several times to complete purchase of a PS5 and all I kept getting was an error message as I tried to complete purchase. By the time it cleared all stock had gone. Phone line for help didn’t work either. How come some get through and others don’t is there some kind of preferencing going on!

Click and collect. This services has had to adapt very fast and I have to say the Carrickmines branch are very organised and prompt with orders A+

what a joke, all shops are closed no way to buy kids presents, but guess what smyths will only deliver what they want not everything they have instock or online, when i shop online i would presume everythig is for sale, and if its for sale surely it should be for home delivery but no its not, and if we dont get out of this damn lockdown im going to tell my kids santy is not real a bit extreme i know but im going spare thank god for amazon and ebay i miss toys r us

Click and collect service is brilliant. Placed an order online and it was ready for collect same day.

I would never ever go and buy anything from Smyths toys shop which I think is rubbish shop with role and staff.
I bought Graco Highchair for my parents house. My little boy cant even sit up straight in it. He is pretty much lying down eating him food. I have had to stuff blankets down behind her in order to sit him up and this still does not resolve the issue. Before I used it when I saw my boy is like that can't sit properly as my boy is tiny so I took the highchair to Staple corner brunch to do it exchange with another one not get the money back but all the staffs and manager they were too rude. They haven't done exchange for me so I have been somewhere else just paid £15 for a nice and comfortable highchair than their useless one which I paid £30. My boh is so comfortable on his second highchair than rubbish Graco highchair.
So I don't recommend to anyone. Go and buy asda bebe style which is £15 and I know you won't be regret of buying this highchair. Don't spend too much money on those remarkable highchair which is just their name and they don't do their as we accept.

Just visited the Peterborough branch. A very mixed experience. Firstly Smyths very rarely seem to have any promotions or deals all items at full price or £1 or £2 off. The staff on the sales floor were all really friendly and acknowledged me with a smile on several occasions. The managers are always visible and working hard too. The cashier at the front is always nice but quite often they have the video game department as the only till on. Here you get a very different service. No talking, no smiling just told me the total and then held out receipt whilst walking off. No eye contact just very frosty. Finally the Female security guard at the tills does not move. Every time I go in she is there talking loudly on her phone or has music playing on her phone with no interest in her surroundings. I appreciate a guard may try and blend in on their phone but not stud at the tills they don’t. I’m not sure what she is being paid but she does nothing. She comes across very intimidating and unprofessional and portrays your business in a bad light. Overall I got what I wanted and wasn’t overcharged but didn’t feel like I got great deals and didn’t receive great service on the exit.

Gift Finder function online, coupled with free delivery for account holders means buying a gifts for kids is simple and prompt

Ordered a toy for my Granddaughter birthday, arrived at Hermes store 3 days later and it is still sat there 7 days later, birthday is today and still no sign of the parcel.you cant contact SMYTHS..on line chat with Hermes is a waste of time....NEVER EVER order with these people again

My experience with Smyths Toys was nothing but a disappointment. I ordered a swing set that apparently went missing, on the 28th of July and still don’t have a functioning swing set on August 19th. There is a serious amount of miscommunication within the company. After finally getting the swing set after a series of phone calls, possibly 15 or more, the swings arrived on the 17th or August with a key piece of the swing set missing which cannot be used by the children. It was bought as a birthday present and it has caused nothing but heart ache. Still I have received zero satisfaction and the problem has still not being resolved. The box arrived torn and no reasoning was given for this. The swing set was expensive enough and delivery was a scandalous price which was not satisfactory. Not only the box torn but one swing set missing. I would not recommend shopping with Smyths. Support other toy stores that respect and appreciation your business!!

Excellent shipping. Fast and reliable. Ordered many times without issue. Also comes in plain box so if needed for birthday or other occasion it's arrives discreetly without children knowing.

Super service.

Great service fast delivery of my order thanks

Worst store manager, poor product quality. Bought a inline skate, 1 month all stitches came off. Don't go there China products.

Went to Smyths Naas today and I have to say staff are brilliant, Gavin on the Tech/Electronic/gaming section was absolutely fantastic and a great help,its so good when staff are knowledgeable and do their utmost to help.

Very poor service.
Damaged item delivered for child's birthday. No way to get in touch with the company to get a replacement (tried email, phone etc).
Avoid.

I am very disappointed. Ordered a gift 3weeks ago. on tracking it says your parcel is on it's way your in next 24 hours that was dated 16th may. Left numerous emails n chat messages to Smyth's no response. Hermes not responding either. Cant cancel and replace the gift and dont know what's happening.

Didn’t want to even give one star .
My parcel sent via yodel a £70 sand and water tray had no arrived . Yodel txt states it’s been delivered. I’ve contacted via online chat and been told by yodel it’s been delivered myself the purchaser have not received it . Ive been told to contact Smyths . Had no response feeling so frustrated spent over an hour trying to chase my sand water pit .

They always have the toys I want and I find the staff very pleasant, shop with confidence.