Smyths Toys Superstores Arvostelua 

My son's wireless PS4 controller we got from Smyth's leic..last WK wouldn't work..rang up spoke to natalie..Manager...we couldn't find r receipt..so she explained wot they could do to help us without a receipt..luckily we found the receipt..returned to the store.natalie n her coleugue exchanged it with no fuss...smile on there faces and very polite...n thanku..I now av a happy 9 yr old again.x

Visited the Cork Maylor street branch on a Friday to ask availability on PS5 consoles. They told me to come back next week Tuesday where they will be open to take pre-orders. Came back on Tuesday and nobody knows about PS5 pre-orders. I asked them if it's normal to lie to their customers since I have to drive 40 min to the store, for nothing this time. No answer from the staff. When I ask for the managers name they reply 'Can't due GDPR'. I asked them if they think I'm an idiot: GDPR is about electronically stored information cetrainly not about asking to speak to the manager. They refused to contact their manager, probably to cover their behinds.
They have no customer support, nor they answer their phone numbers.
So in short, they lie to their customers like it's a normal thing and refuse to provide you with their manager. Christmas shopping from today on from Amazon, at least they reply to complaints.

I rang the Leicester branch to see if I could pre-order a VR or for my grandson I spoke to a man on the phone said his name was Dan he said he sold the last one last week he said he felt really guilty about this and he would check the website to see if could find me one he then said he had found me one on the web him and his sister always use it then asked me to trust him it was a good website I thanked him and I ordered the vr from the site put a brilliant write-up for Dan on the reviews it now turns out the website is a scam I contacted head office they did not want to know not interested so then I contacted the police then I contacted the shop in Leicester the manager there was so rude arrogant argumentative It was as if I was the one that was scamming them,I really think the manager Natalie must be really really close friends with Dan!!!! She made every excuse for him she was so arrogant to me she should not be a manager in any shop

Tried to not give me my free promo cards for Pokemon in Blackburn store saying they had non in stock when 4 other items were in promo And charged me £5.99 for them so got a refund and left never to go back and now got to wait for refund which sucks

Absolutely shocking customer service in Headford road store, staff totally disinterested in customer queries, tried to phone store re stock availability but phone not working and I tried hours later with same result.Stock availability on their site was inaccurate also....shocking store and would need to wake up, it's like a business that has market share and getting complacent,lazy.What you also notice is there are no replies from Smyths to customers here...silence is deafening.

The girl in customer kept speaking over me . What a useless service . I paid to preorder a game for my grandson to be now told that I cannot collect it until I get an email , even though it’s available to buy with free delivery online now . I’ve now got to wait longer than everyone else to get it yet they told me In store at the time that if I paid the deposit I could pick it up on 1st October . What a load of rubbish .

I experienced excellent customer service today when I called into the Smyths Cardiff store during my lunch break.
I didn’t have long to buy some items, as well as collect my pre-ordered ones, so I was a bit flustered. Luckily Shanta was on hand to help. Despite being on her way to her own lunch break she took time to help me and went over and above the call of duty. She was friendly, polite and efficient. Nothing was too much trouble. Thank you Shanta…
What a great ambassador for the store!

Unbelievable service, Ordered my daughters Christmas stuff yesterday and it was delivered today, really great fast service, highly recommend.

has anybody ever managed to get an answer from smyths on kinsale road roundabout in cork,iv spent hours trying to ring them but have never got an answer so instead would have to travel 50mins each way to get simple answers and watch them while im there refusing to pick up the phone as it rings,they're as ignorant as it gets.

If i can give 0 star i would. Absolutely disgusting customer service and a really arrogant and rude manager.

My parents purchased a JOIE battery and mains charged swirl chair for £120, when we got home and opened the box it looked like the item had been returned previously was sold to us, screws were also missing for which we went back to the store to get on the same day. When we had assembled the product some parts had scratches. We was not happy and went back to the store to explain and ask for refund, the manager would not listen to us and said if you have opened we will not refund, he was not listening to us and was rude and speaking with a loud voice. I then left the store and put item in car. Spoke with my mum again and said let me just go back into the store and explain again to the manager, when i entered the store staff said he is upstairs and when arriving upstairs manager was sitting on chair chatting on mobile phone, he then walked over and said " i have already explained with a rude and heavy tone" they would not exchange product either

I'm really disgusted with the service, what right does he have to speak with me like that, so rude and with a high tone. I will never ever purchase from this store in Crayford, i will also report to consumer watchdog.

Very happy with my purchases at Smyths toy store, went instore to buy a gift, i asked for help to show me, where a particular toy was displayed and sales person showed me where it was located, the only downside to Smyths, is there display signage is not always correct.

We travelled to your Lincoln branch to buy a BMX for my grandsons 8th birthday, on choosing the Bike we found a member of staff called Jason to fetch one from the wherehouse as only display one out, he informed us that they weren't made up, as they usually booked them in to be assembled, but on seeing the disappointment on my grandsons face he said if we could give him a couple of hours he would build one for us, he was brilliant with my grandson and chatted with him regarding the bike( and the man united football shirt he was wearing!) We left him our phone number and went across to the other retail park to finish our shopping and within the hour he rang to say it was ready to collect, his customer service was exceptional the manner in which he dellt with our request to the interaction with my grandson was lovely to see he is truly a credit to your company,please pass on our thanks as he had already finished work when we went back to collect the bike.one very happy birthday boy! .

went to smyths toy store castle vale birmingham , we took our grandchildren to buy a few presents
brought a Lego set at cost of £25
granchild built part of item, when the Lego bricks broke in to pieces,smyths said my eight year old grandchild broke the Lego bricks.. smyths refused to exchange, told me to contact LEGO
very poor customer service
looks like entertainer next time they visit.

I can't say enough good things about this company. The service is outstanding. I ordered a bike for my sons birthday on Monday and have just had a message that it will arrive today. I have ordered so many times from this business and each time they have delivered before expected delivery date. Again, thank you smyths

Excellent customer service at Drake House Retail Park Sheffield, I would like to say thank you to the manager and the team they all really went out of there way to help thanks guys

I did order Mario game(worth about 40£) on 5 may and still have not revived order info.
After messaging then on email they laid about releasing/refunding money in 24-48h.
Don't order if you don't want to be scammed out of money!

Fantastic online system. Product normally delivered free of charge the next day. Very happy.

Ordered a slide and swing on Friday morning to be delivered to my granddaughter. Both items arrived the following day, barely 24 hrs later.
I've placed orders online with Smyth's several times over the last year, and every single item was delivered speedily and in perfect order.
Wonderful service, thank-you again!!

Fast delivery, excellent communication, products arrived as described.

Was very impressed ordering from here... would do it again!