Smyths Toys Superstores Arvostelua 

Completely rude manager liam! And his BFF buddie pretend manager Steve! what a pair of T00Ls they are! ,worst returns policy I've ever heard of, should be illegal. Don't buy anything from these theives because there is no return unless the product is faulty.
Tried to return an non opened product that was as was incorrectly sold to me for Christmas @£50 by there own staff ,only to be told that unless the item is faulty there is no return, or refund, worst thing of all is that you don't see this so called policy they have anywhere in the store, you only get to see it on the back of the receipt after you have bought it ! Both managers are rude and smarmy! Think they are boyfriends Definitely won't be buying from again, after a complaint to there head office they did nothing and blocked my number from calling them again , real profesional company this is! looks like amazon wins again , bring back toys r us and get these idiots boycotted, especially the LongBridge store !

If you need to return something just break it seems the only way to get ur money back! Or even better just dont buy anything from them at all !!

Today we visited Blanchardstown baby section in Smyths, we meet Roisín who was so friendly and helpful. Customer service was excellent and Roisín had a great knowledge and expertise of all things babies and their needs. I would recommend Smyths as I felt the service we recieved and the price was exceptional. We will be back after baby arrives in July for more advice and products, Thank Roisín.

Misleidende productpresentatie. Bestelde een Disney draagtas (Arnhem), maar kreeg een willekeurige variant zonder duidelijke waarschuwing bij de bestelling. Klantenservice biedt geen oplossing. Teleurstellende ervaring, bestel hier niet meer.

Great experience as always. Great selection of toys, reasonably priced.

I visited the Sligo store yesterday as I had a issue with an item I needed to return due to a fault in item. I was dealt with by a assistant named Glen. I very rarely write reviews positive or negative but the manner in which Glen dealt with my issue impressed me so much I feel compelled to give him credit. The review may have no reflection on the store but is directed for Glen specifically. It was slightly complicated the issue I had but the professional manner Glen approached my problem was exceptional.He made what was a stressful problem for me.... A easy and stress free experience.Working during the Xmas period is difficult but he greeted with a smile and solved my issue swiftly and competently. Top class service from the young lad. Five stars Glen

Horrible, we went there a month ago in carrigmines, to get a little mercedez with remote control, for christmas to my daugher, and they gave us the one without the remote control, and we paid for the other. Now we we're trying to set the car for the christmas day, and it is the wrong one. We dont even know where the receipt is,cause its been long ago. That's a disgrace. We can't even bring back! I remember the day we got, we couldnt get a person to help us, and when we got the person was just a l useless lad.

Worst Click n Collect since dinosaurs walked this planet.
Didn't even call out the names, waiting for half hour with crying babies, no sense of urgency or customer care.

Nowt wrong with the company if they quit using Yodel for deliveries. See my review of that bunch of cowboys

I was in Smyths Carrickmines tonight, it was very busy in the run up to Christmas and there was a few things I couldn't find. A young man called David (from the lego section) was so helpful, despite being really busy himself took the time to show me where each individual item was. He was so knowledgeable and is an absolute credit to the store. He made, what should have been a stressful Christmas dash into a pleasant shopping trip, the only downside was I ended buying more than intended!! Thank you David from lego, keep up the great work. Happy Christmas 🎄

I rang 3 different stores in Tralee and Cork today just to see had they an item in stock and not a single time did they answer the phone, extremely disappointed by this customer service not acceptable service leading up to Christmas, thankfully a more local toy store were more than happy to accommodate my needs. Christmas is saved !

The courier that Smyths use are shocking. They are called Fastway Couriers. They were unable to deliver a Smyths delivery to an address with an eircode supplied. Ignorant driver rang me at 8.30pm at night to deliver the delivery. Asked him to leave it as the gate so he wouldn't disturb my elderly mother. He hung up on me and wouldn't answer the phone. Didn't deliver package.
On the tracker, it says that the house can't be found yet An Post and DHL can find the house no problem.

No offence but the toys are a little expensive I'm a kid ho tuck my mom's phone he he

The two girls I dealt with, couldn't have been friendlier or more helpful. Easy, pleasant transaction. 5 stars! Thanks 😁

I bought an X shot gun for my grandson which did not work . I returned it to the Waterford store and got a refund with no problem

If I could give zero stars I would. This place NEVER answers the phone (Blanchardstown branch). I wanted to get a bike fixed twice under warranty- on both occasions they made me wait days for simple repairs. On the second occasion I went before 10am on Saturday and was told it would be Tuesday before they could look at it as their mechanic was off for the bank holiday weekend. At least they told me to have a nice day as I left visibly annoyed ( seems sarcasm doesn’t take the bank holiday off unlike their single mechanic). Just avoid them and go to somewhere where they might value your custom.

I am blown away by the great customer service I received. I am due my second baby, and after discovering I had lost the car insert from my first Childs newborn car seat I contacted customer service. I was only taking a chance if they had any spare inserts that I could get as the car seat was part of a travel system. They got back to me instantly and within 3/4 hours had located an insert and were sending it to me. It arrived on the Friday two days after I initially emailed. I am so glad I have purchased all my baby items, Birthday and Christmas items here over the last few years. I dealt with Maeve in Customer service and she was so efficient.

We bought a Xbox X from Smyths, the product developed a fault so we brought it back to the shop, they kept the item for two weeks and told us it was fixed. Five minutes after getting home it began to develop the same fault, we went back to the same shop in Athlone and they didn't want to know, we then brought it to their Galway shop and they were even less helpful, they even said "I will help you if I want or I won't if I don't want to". We contacted customer service who told us it was a Microsoft problem and I had to contact them.
I refused to contact Microsoft as I had bought the item from Smyths and not Microsoft. All of the Smyths employees insisted I contact Microsoft and when I mentioned this was a breach of consumer law they insisted that there internal terms and conditions superseded both Irish and European law, this is not the case, their terms and conditions mean nothing.
If you have an issue with Smyths do not believe what they tell you, check out your rights on ccpc.ie or if you email them at ask @ ccpc.ie they will come back to you very quickly with very good advise

I ordered several items on clearance and chose to collect them from Athlone. The order was ready for collection in a few hours after I placed it. Collecting the order was quick and I received everything I ordered.

***** 5 Stars for "Denis, Jake & Paul", Tralee store. I was overwhelmed by the outstanding customer service I received instore today from such amazing staff. They have exceptional customer service skills. Cherish them Smyths. They are such a wonderful asset to your company. Thank you for all your help & kindness instore today ⭐

Blanchardstown smyths. i bought and order playstation 5 to this store. Then i recived the sms about my colection "Your order Xxxxxxxxxx is ready for collection at Smyths Toys Dublin Blanchardstown. Order will be reserved for 2 days. Please bring photo ID." I was in that store today for my stuff unfortunately ny phone battery die when i arrived to the shop. I inform the staff about my problem and that was what i hear " it is not our folt" i had my photo id with me, playstation 5 was fully payd and i back without my playstation . Serious smyth store customer care under 1 point. return my 469,99€. i never back to smyths store.