Townhouse Arvostelua 

Loved my pamper with Nai. Beautiful toes now. Will definitely be back xx

Amazing pedicure- Nai was wonderful and so gentle!

Booking CWH25471: Terrible experience in absolutely empty salon. Arrived 10mins late for a naked mani & pedi (having made it to Canary Wharf specifically for appointment that day). Team declined to take me on saying that they can’t do a simple manicure in remaking 40mins as have another customer booked. Not to mention they have taken £90 as pre-booking from me. Don’t recommend, will never go again. Disappointed

Great day not expected Tomas great but a fantastic Tuesday staff amazing regulars made it my night after a really bd few months

I’ve been going to Yuliia at Townhouse Fitzrovia for my nails, and I honestly wouldn’t go to anyone else. She is absolutely the best, so attentive, professional, and incredibly skilled at what she does. Every appointment feels relaxed and thorough, and she really takes the time to make sure everything is perfect.

Highly recommend Yuliia if you’re looking for consistently beautiful nails and a top-tier experience! Thanks, Townhouse!

I was a loyal townhouse customer for 2+ years - last week, they cancelled my nail appointment with 2 hours notice (I did not see the text message or email). I had booked this appointment very far in advance as I was going away the next day, and had arranged childcare for the time. I got to the salon and they told me they had cancelled the appointment 2 hours before, so I contacted customer service expecting some form of compensation for this but all the said was ‘we emailed you’. I have been going to townhouse every 3 weeks since 2024 so I thought as a valued customer they would do something but the responses I got were just shocking. I’ll never go back as loyalty means nothing! I won’t be back.

Yuliia is excellent

Yulia is the best :) I always come to see her and she does my nails flawlessly every time 😍 can’t recommend enough

I attempted to buy a gift card online from the Townhouse website for £100, but the website glitched, resulting in 4 transactions (totalling £400) on my credit card and no gift voucher. I contacted Townhouse on Thursday via email and this issue still has not been resolved. What’s even more annoying is that in their latest email to me on Friday, they asked me to confirm whether I tried to make the payment online as they can’t seem to see the charges on their end. I had clearly stated in my initial email that I attempted to make the purchase online - really frustrating when you have to repeat yourself and the issue is still dragging on. All I want is confirmation that the charges failed and that the money will be returned to my credit card ASAP.

I travelled to the Guildford Townhouse nail salon this afternoon, only to find that my appointment had been cancelled without any prior communication.

What made this more frustrating is that my booking was still showing as confirmed in the Townhouse app, which gave no indication of any issue.

I contacted the WhatsApp support channel and was disappointed with the response. The agent was defensive and somewhat dismissive, stating that an email had been sent at 7:56am but refusing to provide any confirmation or evidence. I did not receive any such notification, which resulted in a completely wasted journey.

Whilst I understand things happen and staff can become ill, Townhouse need to be proactive in communicating this. It is particularly concerning that there is a clear inconsistency between the app (which still showed a live booking) and the claim that a cancellation email had been sent.

No incentive to return after this having spent a lot of money and time there to-date.

A great experience. A little bit of luxury

My first time at Townhouse at Meadowhall and it was a lovely experience. Beautiful nails to start my holiday.

I usually (never) write reviews, but Townhouse totally ruined my nails and filed them way too much. It has been >1 month since I removed them and I’ve had severe pain in several of my fingers and I have honestly been concerned. Went here because it was a «well-know» chain in London, however, this is not value for money and the nails break after 1 week.

Such a beautiful experience with the girls. Love it here.

booked using a partnership discount with O2 and my 30% discount showed on the website when i booked, it showed the discounted price of 28 pounds instead of 40 for express manicure. when i finished the treatment and i was charged, the discount wasnt showing anymore so I went to townhouse customer service and took me some work to find a resolution after a few emails because they kept saying it was o2's responsibility but in the end they refunded me in points so i updated the review here

It was great service for welcomed in and it was great throughout

I recently visited Townhouse Guildford for my wedding nails trial. My first impressions were great. When I left the salon, I was so happy with my nails - so happy, in fact, that I booked my wedding nails appointment on the spot. However, about a week later, the nails started to fall off. They began lifting near the cuticle, then the sides would loosen, and eventually they would come off completely.I’ve never had nails last such a short amount of time — and I’ve also never paid so much for them. Even so, I foolishly kept the appointment for my wedding… only for it to be cancelled by Townhouse with only 2hrs notice. And that’s not the first time - I’ve booked a total of 4 appointments with townhouse in the past year and 50% have been cancelled last minute. In a nutshell: Avoid.

Violeta is great! She’s super friendly and professional. Her attention to detail is excellent and I always leave with the perfect nails!

I had the most wonderful manicure and pedicure experience thanks to Janice and Leonie. From the moment I arrived, they made me feel completely relaxed and pampered. Their attention to detail was outstanding—every step was done with care and precision, and the final result was absolutely flawless.

Janice and Leonie are not only incredibly skilled, but also warm and welcoming, creating such a lovely, comfortable atmosphere. They really took the time to make sure everything was perfect, and it truly shows in the quality of their work.

I left feeling refreshed, polished, and so pleased with the results. I would highly recommend them to anyone looking for a professional and genuinely enjoyable beauty experience!

I will be returning with my daughter for our holiday nails. Thank you ladies xx

I did a pedicure, such an amazing experience from beginning to end.