Tottenham Hotspur Arvostelua 

I had just attending the 15 July System of a Down concert and was sat in section 530 which is the top tier on the southern end of the east side. I am therefore describing a seat at the extremity of the ground but would also like to think that I am describing an experience still shared by several thousand.

The sound quality was awful. We couldn’t hear basic only just hear the vocals and couldn’t hear the lead guitarist from queens of the Stone Age at all (stripping away the Essenes of the music). It sounded like I was at one stage of a festival hearing the band from another.

When queens of the Stone Age came on we left immediately when we couldn’t hear the vocals. Tottenham is so difficult to get to that it wasn’t worth sitting through that, despite the price we paid for the tickets.

These tickets were very expensive and Tottenham is hard to get to anyway. I will not be wasting my time and money on an event like that again when I can get to Birmingham far easier (I live in Somerset) and the sound quality is far superior.

I hope you find this feedback useful and kind regards.

Update: I’m glad that Tottenham have decided to ask for ‘more information’ from me but have not responded to the review or my email. I’m glad to see such an establishment hates people with disabilities and special needs.

I have waited a week for a response and have not received a reply. disgusting. I expect more than that from Tottenham, but I guess they don't care about individuals with special needs and not supplying people with water.

Went to watch Queens of the Stoneage with my son (18) and literally nobody could tell us how to get to our seats. Spoke to a supervisor and his 'map numbers were too small to help us' - he actually asked if we had a magnifying glass! We were then told that our seats were on the opposite side of the stadium to our entry point, which I did question as massively illogical; conveniently getting rid of us I realise in retrospect. We never found our seats and just went into some random entrance eventually (after an argument with one of the staff) and sat on some empty ones - we had missed a third of the set by then. We'd been seeking assistance for an hour at this point and had literally run around the stadium to get to where directed! Completely ruined the whole thing - a great deal of money wasted for something that we'd been looking forward to for so long (a nice experience before my son goes to Uni). If you get a ticket for section 447 then get a refund / don't bother going!! Utterly disgraceful - I'm never going back - I'm so angry that I had better stop typing!!!

I recently purchased an access ticket in a wheelchair section for BTS on the 6th July as, despite not being in a wheelchair, it suited my needs as someone with severe mobility issues and an inability to stand for the length of a concert. I have purchased seated tickets on wheelchair platforms/in wheelchair areas at multiple venues for years and it has never been an issue. Until now. I purchased the ticket on the 25th of June after I noticed a limited supply of access tickets within the wheelchair sections became available. Before buying, you could select “wheelchair” or “adult” so I, naturally, selected “adult” assuming I’d be given a folding chair or something similar as that is always the procedure at every other venue I’ve been to. It took 8 days for the access team to get back to me after I submitted my access form. Unfortunately, it was now Friday and only a few days before the concert. In the email I received they said that “I can see that you have booked a wheelchair space for the concert but can't necessarily see from your access card that this fits your requirements. Can you confirm that you will be attending in a wheelchair, and we can then go ahead and allocate a personal assistant ticket beside your wheelchair space.” I specified in my form what my my mobility issues entail and that I didn’t need a PA. My access card, which I provided a copy of, showed I cannot queue/stand and that I have difficultly walking more than short distances. Clearly none of that was taken into account before emailing me.

I was now under a strict time limit to get this mess sorted as there was no way I could travel into the city without knowing if I had a seat or not. I immediately emailed back and got no response so had to resort to phoning and was on hold for over an hour. As you can guess, the access team were no help, simply saying I shouldn’t have bought a ticket in a wheelchair area. I even asked if there was anywhere else they could put me. I was told that seeing as the concert was “sold out” that wasn’t an option. This actually turned out to be utter nonsense as, after watching videos of the performance and talking to people who were there, there were in fact entire seated sections practically empty. My ticket was promptly refunded.

My response to the Tottenham Hotspur Stadium access team would be that not everyone that doesn’t use a wheelchair can safely access ambulant seating. Every other venue I’ve been to understands this and is accommodating. It is also near impossible to get access seating through the stadium’s website as when tickets for a popular act first go on sale you’re put in the same queue as hospitality/VIP/premium and GA. Accessible tickets should ALWAYS be a separate link. Lastly, why offer two different types of tickets within a wheelchair area if only wheelchair users are allowed? I’m heartbroken that I wasn’t able to attend a concert that had been so very difficult to get a ticket for simply because the stadium refused to accommodate my needs that everywhere else seems to do easily.

I can only hope no others have been put in a similar situation but considering how this was handled I wouldn’t hold my breath. I genuinely feel for the Spurs fans who have to put up with this regularly. You’ve got a long, long, LONG way to go before you meet even the most basic of accessibility requirements.

Ordered a birthday gift for my husband. Waited 2 weeks. Order not dispatched. Tried to email twice...no response. Tried to call, on hold for 1hour 20mins, apparently, I was "No1 in the queue" that whole time. Tried to use their contact form, you can't use that without going through the motions with their chatbot. Chatbot said it would transfer me to a human. No human appeared. Ended up filing a grievance with PayPal. Do not give them your money!!!

No wonder the club has barely made in premier league. Bought a gitf card of £50 for my father in law for father's day, never delivered and I cannot get hold of anyone willing to help. You are a disgrace, a waste of money and people time.

Premier League Badge V4PB sad løs ved modtagelsen, og de svarer ikke ved henvendelse gennem deres hjemmeside.

This stadium is amazing with the trophy I love it john and megan was amazing

Absolutely awful. Overpriced food was cold. The stewards seemed a bit confused to where we were sitting. It was on the pitch, instead we were taken to the 1st floor of section 126. The one helpful steward was overruled by their ‘superior’. Didn’t see a second of the boxing I went there to watch. I’d never visit the stadium again and I’ve only supported Tottenham 40 years. Certainly not anymore

Visited Tottenham Hotspur stadium tour which was amazing. The staff at each point on the tour were so passionate about their job, informative and friendly.
Big shout out for Lee Olley who was so helpful and enthusiastic

I was there for the Fury v Makhmudov boxing.

Tottenham Hotspur Stadium is a public transport NIGHTMARE. Dangerous overcrowding, bottleneck crushes, randomly shut down train stations, and a surrounding transit intrastructure unequipped to handle large crowds. Every route out of there jammed to a complete standstill. Rude, unhelpful & untrained attendants telling 65,000 people to get on the replacement bus service. Seriously?

The anguished look of utter despair on the faces of thousands of stranded people who knew they were going to miss their last train home, and with all cabs charging triple fares taken, their only option left was to walk. Those that walked to Seven Sisters tube station found a scene that looked like a war zone, with emergency services at full stretch.

Add to this the random fist fights breaking out everywhere amongst Tyson "The Gypsy King" Fury's core support, an alcohol & drug fuelled freakshow with barely a braincell between them.

The stadium looks like a giant inter-galactic spaceship has crash-landed in the worst s***hole in London. What were they thinking when they built the place? You idiots. It can NEVER be called "world class" until quick & safe passage to & from there is assured. And I for one will not be coming back until it is. It took me 3.5 hours to get back home to Crystal Palace, and I was fortunate compared to those living further afield.

A good night out (and an expensive one at that) ruined by the horrendous experience either side of it.

I'm deaf and non-vocal with limited mobility, I'm a wheelchair user.

Apparently, because I'm disabled I'm different from the next person and not permitted to purchase a membership online. According to "Charlotte" at the club, she claims memberships are sold online depending on the individual?
This is an example of the rubbish I've been putting up with at this club.

Spurs official site hopeless. You open it to a shopping page. NO X to remove it No way past it...
Spurs you are shameless gutter snipes.... comes the day people vote with their wallets and not pay you anything.
Means we will lose the club and team we care about and also lose the dross people at the top. Such is life.
You don't deserve us fans

Very good experience lost away ticket and Ben sorted them out no fuss thanks

COYS

We booked a ticket
For me and my dad please
2 tickets please

Put disabled ticket only link for the BTS concert on the same email to all those who registered for tickets. There was a queue of 150000 people for disabled only tickets the second all the tickets became available.

I had a terrible experience with ticketing. I had purchased two tickets under my CRN but could not be assigned 2. They communicated that a One Hotspur membership had to be purchased to receive the ticket despite having already purchased the ticket. I asked for a refund and received no communication on it. We finally bought another CRN because we thought the club was ignoring us. We emailed back with the new CRN and they tell us that the ticket has been refunded (despite never communicating it) and that we can buy another one. No tickets were available next in the same section. Moody and childish responses, as well. Poor representatives of the club.

We won’t be renewing our memberships or purchasing yearly family kits anymore.

Disappointing start to our travelling there for the game.

Club have put in a new ticket sharing scheme which doesn’t work. Called the ticket office who promised to resolve in today so a friend could use a ticket which wouldn’t be used due to sickness. However, nothing has happened so ticket will go to waste.

Tottenham staff tried to block my previous review (which is available to read below this one) of them from ever being posted on Trustpilot. It seems they have claimed the profile to try and get reviews blocked or removed rather than to give polite, helpful replies to them. My review was honest, detailed, truthful, factual, heartfelt and necessary, yet the reason they gave Trustpilot for flagging my review was "defamation" which is a blatant lie! In fact, it is Tottenham who sent an extremely defamatory, lying and slanderous email from Sainsburys about me to my employers, damaging my reputation in the eyes of my employers and causing me to lose much work and pay. As a result of them flagging my review I then suffered more stress and had to spend time constructing a defence against their "defamation" accusation.

I had many points to make in my favour: UK Solicitor Harry Kinmonth of RPC, a media law firm, said in a Financial Times article: “IN DEFAMATION LAW, HONEST OPINION IS A DEFENCE AGAINST ANY CLAIM. So you are able to express any opinions you want, as long as they are honestly held and based on some sort of fact or experience". But with me it wasn't just "opinion", it was the TRUTH and in fact, TRUTH IS A COMPLETE DEFENCE AGAINST DEFAMATION CLAIMS!

All I did was honestly state the facts and tell my story. I didn't name any individuals so how could I cause "serious harm to someone's reputation. Defamation applies to individuals, not corporations. My defence was successful as Trustpilot told me I hadn't breached ANY of the guidelines! Of course, the Tottenham staff knew it wasn't defamation. They just had a look at the guidelines and looked for one they could use against me but they failed.

But guess what? That wasn't enough for these nameless, faceless but hostile Tottenham staff, because when I edited my review simply to add that Tottenham had tried to block my review, on the next day, 24th December 2024, I got yet another email from Trustpilot saying that Tottenham thinks my review belongs on another business's page. They tried again to get my review removed from their page! One wonders what they will try for this review.

Update: Indeed on the 29th December 2025 I yet again got an email from Trustpilot stating Tottenham had flagged my review for "harmful or illegal content", but less than 2 hours later Trustpilot decided there was nothing wrong I wrote!

I want to make it clear I am a black man that they, part of the English Premier League, are doing this to! They think they should be able to pass on many harmful ACTUAL LIES about me to my work and get me fired from working at the stadium without any chance to defend myself or knowing the case against me, then keep my mouth shut about it and not be able to give my side and expose their appalling behaviour! According to them I shouldn't able to expose the lies they peddled about me. They tried to SILENCE ME!

They also emailed the Carlisle Head of Operations, CT, who then got a Human Resources woman, MM, to send me a nasty, threatening letter accusing me of "defamation". CT had previously said he would call me to "go through it all" with me and get my side but never, ever called, even though I waited at home all day on the day he told me he would call, and he ignored several emails and even a legal Subject Access Request. He never told me about the lying, defamatory Sainsburys email he was sent by Tottenham, to give me a chance to refute it. MM was part of the HR team that treated my letter to the CEO, which I wrote when CT refused to reply, with contempt, sweeping it under the carpet. MM didn't say a thing about all the lies I complained about. Instead she made a point of saying that I referred to my "ethnicity". About my review she told me "If it happens again, there will be disciplinary action." And yet I wasn't even working for them when I wrote the review because the Zero Hours Contract I signed said I only worked for them during the hours I signed in and out at the venues.

The Tottenham staff tried to intimidate me by trying to first block my review from being posted, then trying to get it moved and getting my work Carlisle Support Services to threaten me, but I'd already decided to stop working for them due to the appalling, demoralising, abusive treatment I've received from them, the dishonesty and lack of support.

I've found the appalling and abusive treatment I've received from Tottenham, Sainsburys and Carlisle to be par for the course in England as you will see if you read most of my other reviews.

I'm still going to write the Tottenham owner about his appalling, abusive, bullying staff!

Website to buy tickets is useless the app is poor all this site wants to do is sell stuff in the shop CRAP