Torus Arvostelua 64

I'm not the same person anymore, 20+ years at this address, had no issues with WBC or Golden Gates who last managed the properties, since Torus have took over it's awful.
The last few years have broken me, from neighbours who tried to break in, soiled nappies outside my door that have been thrown out of the window above, people who have mistaken my address for surrounding properties, I have then been the one to receive threats and abuse intended for someone else, during covid lots of teenagers upstairs and outside, causing all sorts of trouble, abuse and threats again, being woke up in the middle of the night to people banging on my windows, threatening to put them through mistaking my flat as part of the neighbouring address, abuse when I have to ask for help.
So three years ago a new neighbour moved into the middle flat and sectioned up the communal garden, told me they wanted to tidy it up but then sectioned it up, and not even between properties, they tried to claim half the space outside of mine, which meant my bedroom window would be in their garden, the lies told, they could see I wasn't well and tried to take advantage, I asked them to keep what they were doing to outside theirs and stop going on at me about the garden, so a few months on and I get abuse and threats, while trying to tidy up the mess left, Torus do nothing about what has been done to the garden, the only access gate now sectioned off for my neighbours use only, Torus then put another gate in for the flat at the other end so the gardeners could get in that side, they resolved the issues my neighbour caused for them but nothing has been done for me.
Then they got a hosepipe and started flooding outside my flat everyday, if they couldn't claim the space outside mine they were making sure i couldn't tidy it up.
Torus did nothing to prevent this or help with mold and damp it caused in my bedroom, I didn't realise what the flooding was doing because I had to sleep in the front room for a couple of years, that was because they thought nothing of letting the dog out from 6am onwards and it's barking kept waking me up.
Sending the dog to do it's business outside mine then leaving it, using the dog to cause problems when I looked after another neighbours pedigree cat which was on a lead.
I get permission a year ago to put a fence in for security, they said all responsibilities and upkeep was now my responsibility, £520 and within days of it going up I'm told the person causing trouble has to have access, I spent that in good faith, nothing said about my access or the mess left, anyhow I've had to now take it back out or face legal action from them lol, was told my neighbour would have to remove everything too, deadline was March 10th, that has not happened, I still have no access and they still have their own garden, and a few days ago they're laughing with a friend because I had to do that and they don't, you couldn't make this up.
Had them hide behind corners to come out as I'm passing, hit with wheelie bin, shoved into, then the female neighbour doing all this walks away laughing, I'm a grown man and I'm terrified of what will happen next, I am an absolute nervous wreck, I am so scared that they may stage something and then I'm the one in trouble.
I park my car further away and now they put their car next to mine looking for an opportunity to do something, other times they were doing this a false report was given to the police which resulted in unnecessary stop and searches, nice try but I'm not driving illegally, so wasted police time too.
I try to keep away from problematic toxic people, if you cause me problems I keep away, it's funny how they are then offended when I try to stay away from them and just keep to myself.
Torus are well aware what is happening and rather than be of aid, they actually take steps to enable all this to happen.
My mental health is a mess, been prescribed more and more medication over the last couple of years, at the moment I can't stop shaking.
Up till 3 years ago I used to sit in the garden quite often, now I don't like being outside here anymore, if I have to spend anytime outside, I'm recording myself for protection.
A sad fact is with mental health problems, you are more likely to be a victim from the truly sick people who would take advantage of a vulnerable person, I honestly don't know how much longer I can cope.
Currently people are talking on my behalf, advocate service for the vulnerable, at the moment Torus are choosing not to respond to anyone, also a case open with the housing ombudsman, they will have to respond to them.
Torus do not abide by their own rules or policies, instead opting for a we will make it up as we go along type of approach, their actions allow problems to escalate instead of dealing with issues.
The previous WBC and Golden Gates Housing, would never have allowed these issues to go unchecked.

I am giving it a one star only because I can't go negative, both myself and a neighbour have ongoing issues with these clowns, they lie, ignore or blame someone else for the issues we raised separately. Their total lack of interest in sorting out any problems is legendary, I have heard from numerous victims of this company that confirms my own experience, they don't care and they only deal with problems that could come back to bite them. Affordable housing is a joke since everyone else seems to pay for their total disinterest, they would be a joke if it wasn't so serious.

I live in one flat in a block of 4. I am the only owner/leaseholder. The other tenant’s rent has gone up £20 per month. My Service Charge has gone up £40 per month. The Service Charge and Management fees I pay are all incorporated within the rent that they pay. So they cannot or will not explain why my charges have been raised more than their rents.

Avoid at all costs I’ve been bullied harrased threatened with knifes my dogs have also been threatened with knifes antisocial behaviour rats with there organs ripped out thrown onto my doorstep all because I told the police as Torus couldn’t care less they refuse to rehouse me I am 19 years old with no family and serious mental heath ptsd yet still they refuse and refuse avoid at all costs I’m petrified in my own home it’s not a good way to live I live in fear of getting stabbed my dogs won’t even go outside in the garden without me as he’s threatened them with violence Torus then bully you into paying more rent and hiking up the prices and if u refuse they bully u again with court arrears

Bought a shared ownership house with Torus, complete disaster. House was not fit to live in, repairs still are not complete after 9 months, I've submitted 4 formal complaints and it's not even been a year.

7 months I have a leak in my roof keeps sending people out. They just look at it. Turn around and say can’t do anything. Got to do scaffolding scaffold in turns up. He still don’t do anything now. I’m gonna buy the house for a pound and Taurus off cause they’re not fit to be a housing association because they can go back to their house nice and warm this winter I’ve been cold can’t sleep at night stressing me out I also suffer from high blood pressure. no, I’m gonna get a roofer to actually fix the job and anything else that needs fixing in this house.

Absolute disgrace of a company. The money wasted is unbelievable. Workers either don't have supplies or equipment or they pass the job on. They then sit outside your house for hours to pretend they're still on the job because vans have trackers.
It's all big scam by contractors at everyone else expense.
When they do do a job it's a cowboys job. It's all a cycle to scam money from government, tax payers eyc

My experience with Torus after purchasing a new-build property has been extremely disappointing.

Several defects were reported shortly after handover and remain unresolved for a prolonged period of time. Despite repeated follow-ups, the rectification process has been slow and largely inactive.

What is more concerning is the way the situation has been handled by the Development Defects Team. Communication has been minimal and there appears to be little ownership of outstanding issues.

Even after raising a formal complaint and receiving a response, the actual defects themselves remain unresolved. A complaint cannot reasonably be considered resolved when the underlying problems still exist.

I hope Torus will review how defect rectification and aftercare are managed for homeowners, as the current process has caused unnecessary stress and frustration.

My partner and I were considering purchasing a shared ownership property in Kings Park, Macclesfield, but the costs became excessive, with additional charges appearing for unclear reasons. They did not list 95% with estate agents or home ownership. We went in with a 100% mortgage, which was ultimately rejected. Torus then informed us that the rental agreement needed to be redone because it had lapsed during the six-month processing time, and they were not willing to cover the costs for Metro Finance to redo the paperwork. It has served as a significant wake-up call for us. It may be advisable to reconsider engaging with Torus and the shared ownership model, as purchasing a house outright with a single mortgage appears to be more economical, with monthly payments estimated around £700 to £800 instead of £1400 with mortgage and rental. There are numerous reviews from others available that highlight the challenges faced with Torus as a housing association, indicating a lack of competence in their dealings and paperwork. Our solicitors advised us not to move forward as Torus made rejections after rejections. IT WAS DEFINITELY A WAKE UP CALL. The home owners kindly offered to pay fees but that in itself was another warning to us. They clearly had very bad experience with Torus and wanted out asap.

Terrible company to live under. They vandalised my property TWICE with stickers threatening to dispose of anything "that could be in the way in the event of a fire." Complete bullsh!*. My bike was nowhere near the door! Well done, you permanently damaged the paint of something worth nearly £1,000 and made yourselves out to look like an absolute bunch of w@**ers. All this hassle over the position of objects yet you do nothing about the guy next door who smokes in the communal area with the doors tightly shut. Utterly remarkable.

No communication, total ignorance.
Have no clue what they are doing.
God help if you need to deal with them.

Regret the day I exchanged to a Torus property!!! Fly tipping and rubbish left everywhere, drug deals going on in the car park.Washing hanging out of the windows, it looks like something out of Shameless. Noise from flats above as Torus haven’t dealt with the flooring issue, it states clearly in their regulations that upper flats must have suitable flooring to prevent noise. No signs on blocks indicating where apartments are so parcels are left in communal areas and disappear. Hostile behaviour from residents with mental health problems which are not addressed. Service charge is extortionate, supposed to get windows cleaned, never seen a window cleaner. Grids blocked, weeds everywhere and the grass only gets cut in the summer but we have to pay for winter months when they’re not even here. Absolutely disgraceful!!! I’m out of here first chance I get!!!!!!

Rats have been spotted in the garden, but since it's outside, it seems there's nothing that can be done. Unfortunately, a rodent issue exists on one of your properties.

I am a tenant at torus and it is genuinely an atrocious company. They have no care whatsoever for the tenants safe guarding. All workers are unprofessional and disregarding and have no sympathy for any problems people have. Im absolutely appalled at Torus and i know plenty of other people who are too. They have lied to my face on multiple occasions.

took them 2.5 years to put a ramp to the front porch, another 3 months to put it to the door. still not plastered the walls (apart from the kitchen and bathroom) as i was promised 30 years ago, still not replaced the joists in the floors from a fire the previous tenant had over 30 years ago, the stairwell is starting to fall - they nailed it to the wall! cracks in walls are growing, the roof is held up by a single wooden pole. a house-mice Infestation they have failed to deal with properly for the last 3 years, etc. the list is endless. they don't help those with mobility problems to do the garden (apparently the free gardening stopped years ago - or so they say). they are refusing to put in a downstairs toilet or some sort of lift to get me to the bathroom and to bed so i can get up and downstairs safely, claiming its unfeasible even though the O.T. told them in front of me, its what is needed! at least they dealt with the cause if the damp and the black mold throughout the property, and patched up the floor and stairs that had gone through due to more serious issues, that they are not addressing and even deny now, because one inexperienced inspector said no, when over 12 experienced ones said yes... diabolical is a compliment to these guys

I have experienced ongoing issues with Torus Housing regarding flooding, decant arrangements, and a lack of communication. Despite repeated requests for updates on repairs to my permanent property, I have received minimal information and no access to monitor progress, even though I remain the legal tenant.

Administrative matters, including council tax notifications and correspondence, have been handled poorly, causing unnecessary stress and financial burden. In addition, I feel some matters have been dealt with in an underhand or misleading way, rather than transparently, which has further complicated my situation.

While some staff have been polite, the overall service has been inconsistent and frustrating. I have had to escalate matters through my MP and the Housing Ombudsman to try to resolve these issues.

I hope this review highlights the need for Torus to improve communication, transparency, and responsiveness for tenants facing urgent housing and repair issues, I’d like to add this has been going on for 6 months.

Torus turned where I live into a halfway house for lunatics. I was brutally attacked by a man I'd never met before in my life at the main entrance. I had the attacker convicted in court. Torus ignored/erased all of my initial communications and then started actively working against me by burying me under a sea of paperwork riddled with sneaky tricks.

Eventually, I had some lengthy meetings with Torus where they admitted their incompetence, then proceeded to deliver 'even more' as I was getting psychiatric help, doing my best to keep my job, as the ASB increased...

Torus only met me because I'd started to pay less rent and I'd started to explain their sneaky tricks back to them with more clarity.

Due to the type of ASB Torus introduced to the block where I live, I asked to be rehoused. My grandsons could no longer stay over [every other weekend]. This deprived my daughter of a break and put a further strain on the situation.

The abuse from Torus has gone on for a few years now but thankfully it's moving toward court.

I'd advise anyone who is enduring similar from Torus to request email only communication. There's no lower limit to their behaviour when they think nobody is watching.

Record your original complaint; after losing it as often as they can get away with; Torus will then rewrite the complaint [removing anything serious] and start shifting the goalposts. This was a recurring theme.

Notify support agencies and get legal advice!

Boiler broke again young baby in the house gotta wait 48 hours what's the point in calling the emergency line when they do nothing absolute joke

St Helens Torus Housing
Absolute sham of a service
Blocked toilet ,overflowing everywhere, 3 days still not repaired supposed to be emergency ????
Call centre all lie tell different stories to shut you up ,get rid of you ,THIS IS VULNERABELE ADULT SHAME ON YOU .

I wish you could give a zero as that’s all these deserve they are so bad it’s shameful they run there accommodation like a scallys and allow bullies to run free . Don’t know how they can say there proud of what they do in the statement above this review have they not read all the reviews below that speaks volumes about this company