The Toro Company Arvostelua 

years ago I bought a trimmer 51130t; I don't use it very much but what it is incredible is that a little plastic part in the head of the trimmer has broken and no spare parts are available; the only solution is to chiange the motor with a cost over the price of a new trimmer. I wrote to the customer care and the anwser is confused and without solution or help.

Bought Toro Pole Saw from Lowes for storm damage clean up. The battery was dead right out of the box but I used it with another Toro battery I had because I needed the saw... I took the battery to an Authorized Toro Customer Service center vs Lowes for repair thinking it should be pretty straight forward getting it replaced considering it had just been purchased, registered, and with all the documentation. It has been weeks now and a constant go between with Toro Customer Service and their "Authorized Service Center" with neither acting like they care to help. I will not be purchasing any Toro products ever again!

I purchased a new Toro walk behind, self propelled, Mod 21321 mower on Mar 31, 2025, from Lowes for my single home yard. I have lots of flower beds and trees so there is not much lawn to cut. I've been cutting this space for 18 years and have had great success with 2 Honda gas mowers in that time. When it was time to replace the last Honda, I could not find the model I was looking for at Home Depot, so I went across the street to Lowes and purchased what appeared to be the Toro version of the Honda gas mower I wanted.
BIG MISTAKE! The shape of the deck forces all of the clippings into the back of the hollow, right front wheel, in both bag and mulch modes, leaving a long, 4 inch wide trail of clippings in its wake. I had to run back over the same places 2 or 3 times. The 3rd time I attempted to cut my grass the self propel unit quit working and I had to push the mower. I called Lowes and explained the issue to the Lawn & Garden Manager, I told him that I wanted to upgrade to a better, more expensive model, I'm willing to pay the difference, and he told me to contact Toro Customer Service for a Return Authorization, and he would exchange the mower. Toro's Customer Service is Terrible! I went through several layers of robot phone menus, departments and chat bots, only to finally get a person 2 weeks later that told me they do not issue Return Authorizations to customers of Lowes, I had to work with Lowes. So I called Lowes back and spoke with a store manager, that told me he could not authorize a return or exchange, that I needed to contact Toro, who only said I had to take it to a repair facility, even though I didn't want it repaired, I wanted it returned. He said he would send it to a repair facility but it could take 6 to 8 weeks to have it repaired. Again, I don't want it repaired, I want to exchange it, but they would not do that. I asked for the contact information for their factory rep, he said he hadn't seen one in a year and a half, since they put the product line in the store. So now I'm out over $400 for a mower that didn't last 60 days. I will not purchase anything else from Lowes or another Toro product, and will tell everyone I can to do the same.

Very horrible customer service I bought a pully by mistake I needed the tensioner and I placed my order on Sunday called them Monday to let them know I got the wrong part do you know they gave me the run around about returning it. 1 person told me I had to wait 24hrs to 48hrs then I can return it, well I called the next day still same bull shit run around and then I asked to speak with a manager then again 24hrs to 48hrs to speak with a manager Then I call back on june 10th the next day because I was ordering something else and they shipped the part out. when I told them not to ship it. still the same bull shit. Now they are telling me I can't return the part. BULL SHIT IT IS NOT ELECTRICAL. I HIGHLY DON'T RECOMMEND BUYING A TORO FOR THE AGGRAVATION OF CUSTOMER SERVICE.

I would have kept my toro but I gave it away to a lady who has almost no back yard. I did not like it because it did not perform well in a thick yard. It needs a discharge chute.

Toro does not support their products . I have several defective parts on my mower . A ripped grass catcher , defective gas cap , rusted rails . Toro is impossible to contact .

Toro lawn mowers are certainly good machines. Ours is okay, anyway. But woe betide anyone who needs a replacement part like a fuel cap! Toro USA is a ridiculous disaster! Toro refers customers to Briggs & Stratton (B&S), the engine supplier. It's like when Mercedes, with a broken engine part X, refers the customer to manufacturer Y in France because they - coincidentally - produce part X for Mercedes. The second problem: B&S in Germany only serves dealers, not private consumers. They are supposed to contact a dealer. The dealer then has to order the fuel cap from the wholesaler, who in turn delivers a gas cap that doesn't fit. From there, the vicious circle starts all over again: Please contact B&S, contact Toro, contact whoever else. Customer service is very, very low priority at Toro. Toro wrote at the end: Toro and B&S have had a very good working relationship for a long time, and it's always worked out well. That may be so, but the customer is on the sidelines in this system!

I recently purchased a 22 inch recycler mower and am trying to determine the year of the mower. I have contacted some reviews called Ask Toro, in which a Technician would respond to my question. Received the following comments:
1.Am able to access this site without authorization
2.In the other site, I was advised there would be a $5.00 look up fee and to provide my credit card information

I had to order some parts from Toro, which arrived fine, but some of which were unneeded. My issue is about the returns process -- their website lets you request a return, but they never give you the instructions on how to make the return. It's been three weeks now, and nothing from them.

So if you order from Toro, be careful in what you select.

Tried to order a part for my snow blower....got the wrong part, had to pay to ship it back. Got credit for the part but had to pay for shipping out of pocket and they never contacted me to make it right or offer the correct part. Bad service.

Do not ever buy a Toro product. Let's say you have a question or concern, or even advice. They do not answer your call. Either they hang up or transfer you to a call center in India or in the Philippines.

Toro Lawnmower 21462 lasted less than 1 year (9/28/2023 purchase date). After several attempts it starts and then dies within 1 minute. I only used it to mow an average size residential lawn and it was not mistreated. Only used about 15 times over a 1-year period.

Authorized Dealer was obtuse/equivocating in their support for warranty. I will never buy another product from Toro again.

I have owned Toro mowers since 1982 and have always been pleased with the build quality. I’m heart broken that my latest Personal Pace mower is junk. I’m very particular with my equipment and look after it meticulously. This mower is two years old and the deck is rusting already.
Guess it’s the sign of the times. Very disappointed that I spent $700 on a mower that is imploding after 2 seasons.
Bye bye Toro. I’ve bought my last mower from you.

Public
published review 4/28/24
I bought a Toro self propelled at the end of last summer and used it 2 and it was great. I got it out to use this year and wouldn’t start . I changed plug and it finally start but I smoked the neighborhood with all the smoke coming out and it finally cut off. Biggest waste of $600 . Should have stuck with snapper , going to put this Toro beside the road for trash pickup!

June 2021 I purchased a Toro pacesetter self-propelled push mower. While I've had the mower there are certain things about the mower, that make it a more difficult mower to own.
1. There is no oil drain plug. Give me one good reason there isn't!

2. Lack of a clutch for the self-propelled mower when you're pushing it, which makes it more difficult to push.

3. No side discharge option

4. I'm always having to get it serviced to make it run better.

My electric leaf blower switch went bad under warranty. I spoke twice with a very nice service rep at Toro and was given three local service locations. First one only works on gas engines. Second one would repair but will charge and not honor warranty. Third one, no one answered the phone during work hours which is suspect. I found another service location on their site. Dealer said they wanted nothing to do with the company.

Out of frustration, I took my original receipt and the defective unit back to Ace Hardware and got a replacement under warranty. We apparently cannot get repairs under warranty. Calling the Toro company was an exercise in futility.

I had a 60V battery go bad and didn't realize it had a 3 year warranty. I wrong a bad review about the bad battery. Toro responded and let me know how I could get the battery replaced, for free. My battery was replaced quickly, once I found a local Toro dealer (Haltom Equipment). They took care of everything and the battery was replaced with a brand new battery. I couldn't be happier with my Toro experience. I had my original receipt and proof that my purchase was within the 3 year warranty. Their return system worked for me!

We have a lot of rough grass to cut, bought a Toro 2 years ago - fantastic. This year the rear deflector baffle failed and local suppliers could not source a replacement. I contacted Toro customer care and asked where I could purchase a replacement, at the same time I expressed surprise that the part had failed after on 2 years of use. Toro replied within hours, asked for my postal address and sent a replacement part free of charge. Fantastic customer care.

Toro products are cheap junk! A scam! My lawnmower broke for no reason and they still wouldn't give me a warranty! Avoid and buy from any other company!