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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Just horrible looking hats! Doesn't match the listing images. Designs, sure they match...but the hat is not a nice rounded cap like they portray...its has large peaks across the front like an overe... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I placed my order on 2/16/26. It’s now 3/10/26 and I’ve yet to receive my order. I’ve contacted support twice. Today they answered back saying it will be shipped via UPS and I’ll need to go to my loca... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The customization on the shirt was everything I asked for, the 50/50 blend ensures that the shirt will last longer and the attention to detail was next level. Emma the rep I worked with, was responsiv... Näytä lisää

Saanut 4/5 tähteä

Customer service is impeccable! Emma was the agent you served me and she gave awesome service. Product quality was great! Better than I expected for the price. I have to take away one star for the shi... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Käsityö
  2. Sisustusliike
  3. Mattoliike

Yrityksen kirjoittama

At Toptrendygear.com, we are committed to providing our customers with the latest and best quality products at affordable prices. Our site boasts an extensive collection of high-end, fashionable clothing, accessories, and tech gadgets to cater to a diverse range of customers. With our user-friendly interface and advanced search engine, customers can easily find what they are looking for among the wide range of product categories we offer. We take pride in offering a secure and hassle-free shopping experience. Our site offers secure payment options and fast, reliable shipping to ensure your products reach you as quickly as possible. We also provide 24/7 customer support to answer any questions or concerns you may have. At Toptrendygear.com, we are constantly updating our inventory with the latest and most sought-after products to stay ahead of the trends. Our commitment to excellence in customer service and quality products has earned us a loyal customer base, and we look forward to welcoming you to our growing community of satisfied customers. Thank you for choosing Toptrendygear.com as your go-to destination for all things trendy and fashionable.


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

173 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Product cheap

Product cheap. Came from China. Packaging tape ripped of the 49rs decal.

21. tammikuuta 2024
TopTrendyGear-logo

Vastaus yritykseltä TopTrendyGear

Dear Christian Cyr,

Thank you so much for taking the time to share your feedback on Trustpilot. We truly appreciate your honest thoughts and insights regarding our product.

We sincerely apologize that the product did not meet your expectations, and we understand the importance of delivering a satisfactory experience. Your feedback is invaluable to us, as it helps us identify areas for improvement and enhance our offerings.

To better understand your concerns and provide you with the assistance you deserve, we kindly ask you to check the inbox of the email you provided on Trustpilot. Our Customer Support Team will reach out to you directly to address any issues and offer personalized support.

We are committed to ensuring your satisfaction, and your input serves as a crucial step towards achieving that goal. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.

Sincerely,
Customer Support Department
Toptrendygear

Saanut 3/5 tähteä

Disappointing lighting

The metal sign was what I expected and very nice but the lighting was very poor especially for the cost of it. The hue was nothing like the photo in the ad.

21. tammikuuta 2024
TopTrendyGear-logo

Vastaus yritykseltä TopTrendyGear

Dear Michael True,

We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.

To better assist you with resolving this matter, kindly reach out to us via email at "cs@toptrendygear.com" or allow us to contact you via the email address (buffs1023@yahoo.com) which is associated with your Trustpilot account.

Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.

Best regards,
Customer Support Department
Toptrendygear

Saanut 1/5 tähteä

product quality was poor

product quality was poor, looked nothing like the website picture.
I have tried three times to get instructions to return and refund. Each time i send an attached picture as requested, i am told to resend in a different format. I do not know how to resend again. I still do not have my refund or instructions to return it. Why can't a customer just simply state, "i don't like it, I want to return it"?

22. joulukuuta 2023
Saanut 1/5 tähteä

Heat rug

Received a rug for Christmas as a gift from my fiance. Took over a month to get the rug and was one of the worst designed and colored rug ive ever seen. I cant believe they would scam my fiance like this. She spent $200.00 and nobody even cared to make sure it looked good. I couldnt be any more disappointed and sad my fiance had to go through this all for something so horrible

5. helmikuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Damage delivery but still usable

The sign I received was bent and looked like it had gone through a rough shipping process. Luckily, I have enough tools in my garage to fix and the design was as I hoped for so it is fine.

16. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

NO CUSTOMER SERVICE, NO FOLLOW THROUGH, NO PRODUCT

I have ordered a vintage metal sign. The timeline on their site is already not being respected. I emailed them at least 7 times. They email back with a prefabricated email about being sorry. They overcharged me on top of that. They have no phone number you can call. I have called Mastercard and the charge will be contested next week when it makes 15 days.
I STRONGLY ADVISE ANYONE TO ORDER ANYTHING AT ALL FROM THEM. THEY ARE SCAMMERS THROUGH AND THROUGH.

8. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Dishonest

I was entirely mislead with my transaction. The product descriptions were exorbitantly inaccurate, to the point that even the custom service represented commented on how blatantly wrong they were.

My issue was resolved with a 50% refund. I appreciate they took a partial step at making amends, but I would have preferred the honesty upfront.

I would highly recommend against purchasing through this platform.

10. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

ORDER WITH COMPLETE CONFIDENCE

I was extremely nervous to place this overseas order to Australia with the current world of scams but can I just say I will order with confidence again and can not recommend toptrendygear enough. The customer service response and turn around time to answer my query and for my personalised signs to be created and received was very impressive. Only to be outdone by the quality of the product, the way my order was package with such care to ensure my signs were not damaged. So very happy - thank you again!

9. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Fine but weird fit and long shipping time

Overall I like the shirt I got. I wished the shipping hadn’t taken so long though- that was my least favorite part about the order. I also didn’t love the fit of the shirt since it was unisex rather than specifically for women or men.

21. marraskuuta 2023
Saanut 1/5 tähteä

Not satisfied with this company

Not satisfied with this company!

I ordered a hat for my son in plenty of time to receive it by Christmas according to their shipping guidelines. I wasn’t provided any tracking information until I requested to cancel the order right before Christmas since I knew it wouldn’t arrive on time. I showed a picture to my son on Christmas and he didn’t like the design I had chosen so I bought one he liked on Amazon and he received it the next day, I was told I could not return this hat for a refund and they gave me a long sob story about how they were too busy during the holidays to get orders filled. I can’t believe that a business can survive in this economy with unhappy customers. I would recommend anyone that buys from this company to understand that you better like what you order because there is no ability to get a refund. By the way, today is Jan 4th and I have still not received my order. I gave them the opportunity to make me a happy customer and either cancel the order or allow me to return it for a refund (once it finally gets here) before putting a bad review online, but they only offered a 50% refund. Lesson learned, I’ll go back to Amazon and other reputable businesses. I wish I had looked at the reviews of this company on trustpilot instead of their own website reviews.

4. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Sizing is not in compliance with normal sizing. Customer service is lacking.

The shirt (Nakatomi Plaza Christmas sweater) is easily one size bigger than normal. I wear a large in every t-shirt, sweater, jacket, etc. I own. I ordered and it is at least a full size too big. Second issue is that I ordered the shirt and two days later a coupon code was emailed to me. Customer service would not apply the discount. The shirt didn’t even ship for another 13 days. I would not recommend and I would not buy from again.

14. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

a dumb mistake

I guess I’m just disappointed that a stupid mistake on the other end was cause enough to cancel my order and go elsewhere. The vintage replica metal sign I ordered was by no means rare and other companies make the exact same sign and for less but this company gave me other sizes to choose from. Unfortunately they claimed they had mistakenly credited me the purchase price and was withholding delivery until I reordered with a new payment but my credit card company has no record of any credit or refund. Now you know my story and the reason for my rating. Good luck.

19. joulukuuta 2023
Oma-aloitteinen arvostelu
TopTrendyGear-logo

Vastaus yritykseltä TopTrendyGear

Dear Scott Baker,

We sincerely apologize for the inconvenience and frustration you've experienced with your order. It deeply saddens us to hear about the mix-up and the impact it had on your shopping experience.

We acknowledge the mistake on our end, and we understand the disappointment it has caused. We genuinely appreciate you bringing this to our attention. Your feedback is crucial in helping us improve our processes and ensure a better experience for all our customers.

Yours sincerely,
Toptrendygear

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