I had a great experience with Top Rent A Car. The car (citroen c3 aircrosss) was clean, in excellent condition and exactly as was described. The pickup and return process was smooth. The stuff in the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Zum wiederholten Male hat man mich eines Lack- bzw. Felgenschadens bezichtigt, der von mir nicht veursacht wurde. Diese Machenschaften werden aufgrund nicht getätigter teurer Versicherungspakete ange... Näytä lisää
Yritys on vastannut
I have been a Top rent a car client for a long time. Have rented a Ford transporter today, again a very positive experience! Many thanks to all of the staff for the positive attitude, especially to Iv... Näytä lisää
Yritys on vastannut
Страхотно обслужване от екипа на Top Rent A Car в Пловдив булевард 6-ти септември! Наехме автомобил и всичко мина перфектно. Служителите бяха много любезни и отзивчиви, обясниха ни всичко подробно, а... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Yhteystiedot
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4,5
Erinomainen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service as always
Excellent service as always - my first choice for car rental in Bulgaria 👍
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Zcela nevhodné a zavádějící poskytnuté…
Zcela nevhodné a zavádějící poskytnuté informace asistentem pobočky v Plovdiv, které vedlo k nesprávnému vyřízení pojištění poškozeného vozidla a k finálnímu závažnému finančnímu poškození klienta. Navíc neoprávněně svými chybami a arogancí dále poškozují klienta opakováním administrativního poplatku, děsná zkušenost!
Nikdy už nezopakuji svou chybu, abych si půjčoval vozidlo od Top Rent a Car!
Completely inappropriate and misleading information provided by the assistant of the Plovdiv branch, which led to incorrect insurance settlement of the damaged vehicle and to the final serious financial damage of the client. Moreover, they unjustifiably, with their mistakes and arrogance, further damage the client by repeating the administrative fee, a terrible experience!
I will never make my mistake of renting a vehicle from Top Rent a Car again!
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. Customer satisfaction and transparent communication are important priorities for us, and we take all concerns seriously.
Regarding your comments about the information provided by our Plovdiv branch team, we would like to clarify that all insurance and damage-related procedures are handled according to clearly defined company policies and the terms agreed upon at the time of rental. These procedures are designed to ensure fairness, consistency, and compliance with contractual obligations.
We understand that situations involving vehicle damage can be stressful. However, all cases are reviewed in detail based on documented evidence and standard procedures to ensure an objective and fair resolution.
Your feedback has been forwarded to the relevant department for further internal review.
Thank you again for your comments. We remain committed to improving our service and hope to have the opportunity to restore your confidence in the future.
Best regards,
Top Rent A Car
Car was perfect
Car was perfect, the service too, shuttle as well. Even the call center I needed to find where to drop off.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Svetoslavova,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Получих колата в уговорения час
Получих колата в уговорения час. Служителя беше много учтив. Автомобилът беше в перфектно състояние. Много съм доволен от услугата,
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте г-н Христов,
Благодарим Ви за високата оценка! Ние винаги се стремим към най-доброто обслужване. Очакваме Ви отново!
С уважение,
Top Rent A Car
Be extremely careful if you are picking…
Be extremely careful if you are picking up a vehicle from Top Rent A Car Bulgaria during nighttime hours. We rented a Dacia and the handover took place in pitch-black conditions, making it physically impossible to inspect the lowest horizontal elements of the undercarriage.
When we returned the car in daylight, the agent looked right under the bumper and found a small plastic scratch. For a budget car like a Dacia, minor scratches underneath are just NORMAL TEAR AND WEAR from everyday driving on the road. You cannot see this in the dark.
They did not show us any photos of the underside from before our rental. They only had a paper agreement with no marks there.
They charged a massive €240 for this. This price is crazy and way too high. In Bulgaria for low budget car like Dacia, a local garage charges only €25 to €50 to fix a bumper corner, and even a full professional repaint tops out at €180. They are overcharging tourists for invisible road wear to make extra money.
I've read the previous reviews and it looks like they target foreigners to charge extra, be careful especially with Dimitry.
Advice to future renters: Avoid this company if your flight lands at night. If you have no choice, crawl on your hands and knees with your phone flashlight and photograph the absolute bottom of the bumpers before driving away!
Update: Regarding Top Rent A Car Bulgaria responce
Your corporate response completely misses the point and only confirms your predatory tactics. You openly admit that returning a car in daylight reveals details that were impossible to see during your nighttime handover.Suggesting that a customer arriving on a late-night flight should crawl on the asphalt in pitch darkness with a phone flashlight to inspect the hidden underside of a bumper is absolutely absurd. It proves you knowingly pass off pre-existing, invisible underside wear-and-tear to the next unsuspecting tourist who lands at night.You claim your process is "standardized," but charging an inflated fee for a minor cosmetic scrape on the bottom plastic of a bumper is a clear, bad-faith cash grab. We provided you with clear explanations, yet you chose to ignore them and force-charge our card anyway.This isn't about your "standard procedures"—it is about a total lack of trust, respect, and business ethics.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback in detail.
We are sorry to hear that your experience did not meet your expectations. We understand that returning a vehicle under daylight conditions may reveal details that were not easily noticeable during nighttime pick-up. However, we would like to clarify that our rental and inspection procedures are designed to ensure fairness and consistency for all customers, regardless of the time of handover.
At the time of pick-up, each customer is given the opportunity and responsibility to inspect the vehicle together with our representative and to note any visible damage in the rental agreement. We always strongly encourage clients to carefully review all external parts of the vehicle, including lower areas where possible, and to raise any concerns before departure. Once the vehicle is accepted without remarks, it is considered to be handed over in the recorded condition.
Regarding the damage assessment upon return, all vehicles are inspected according to a standardized internal procedure. Any identified damage is evaluated based on the documented condition report at pick-up, return inspection, and available photographic evidence. Charges are not applied arbitrarily, but strictly in accordance with the rental terms and the actual repair assessment, in order to ensure transparency and consistency across all cases.
We also want to address your concern regarding inspection conditions at night. While lighting conditions can sometimes make inspection more difficult, customers are always welcome to request additional time or assistance from our staff to thoroughly check the vehicle before acceptance. We also encourage the use of mobile phone flashlights for closer inspection where needed.
With regard to pricing, any damage charges reflect the professional repair assessment and include not only parts and labor, but also administrative and processing costs associated with handling the case. These are applied uniformly and are not based on customer nationality or other personal factors.
We strongly reject any suggestion that customers are treated differently based on origin. All clients are subject to the same procedures, standards, and documentation requirements.
Your feedback has been forwarded to the relevant department for internal review, as we continuously work to improve both our processes and customer communication.
Thank you again for your comments. We hope to have the opportunity to serve you again in the future and provide a clearer
Best regards,
Top Rent A Car
Много приятен автомобил
Много приятен автомобил. Препоръчвам
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте г-н Троански,
Благодарим за прекрасния отзив! Винаги се стараем да отговорим на Вашите очаквания и ще се
радваме да Ви обслужим отново.
С уважение,
LowCostCars
I use these on a regular basis
I use these on a regular basis, because of their efficiency and reliability. Never any hassles, always honest and polite. They may seem to not be the cheapest...but after having used other companies, I say they are very good value for money.
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Piper,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
LowCostCars
Бусът е в добро техническо състояние
Бусът е в добро техническо състояние, бих се радвал да наема по-висок клас.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте г-н Долапчиев,
Благодарим за положителния отзив! Винаги ще се радваме да Ви помогнем при следващото Ви пътуване.
С уважение,
Невероятно обслужване
Невероятно обслужване, ниски цени, перфектният избор!
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Здравейте г-н Дамянов,
Благодарим за чудесния отзив! Вашето удовлетворение е нашата награда. Ще се радваме да Ви обслужим отново.
С уважение,
Top Rent A Car
Great company for Rent
Great company for Rent. Very recommended
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Mindov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Friendly staff
Friendly staff, knows their stuff. The car is in good condition. The paperwork and delivery of the car was quick and easy. I recommend it!!!
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Bulhakov,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Thanks very much.
28. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Yeshili,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Goranov,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
Two week car rental at Burgas airport
The company offered online check in, which sped up the pick up process.
The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in advance.
The return was smooth was well - there was a staff member well after office closing time and the return tool less than 10mind between car check and deposit unblocking.
The Company was great and I also saw a lot of their cars around the country, which would suggest they must be doing well and having good business practices.
Will look to rent with them again in the future.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Top Rent A Car
מעולה מעולה שירות 10
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Everything it was perfect..
Everything it was perfect... thanks
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Koumi,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mrs. Pszczółkowska,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Stella is the best
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Konikowski,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
За пореден път ползвам услугите на…
За пореден път ползвам услугите на toprentacar едно голямо БЛАГОДАРЯ 😇🫡 🫶
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Milchev,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Service exceptionnelle
Service exceptionnelle, voiture très récente et confortable. Je recommande cette firme pour location des véhicules en Bulgarie!
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TOP RENT A CAR Bulgaria
Dear Mr. Trenchev,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.