I ordered two pairs of shorts for my son’s birthday as wasn’t entirely sure which would fit him better (although the online size guide and model pictures were fabulously extensive) . The shorts ar... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have contacted Toms Trunks on a couple of occasions regarding my order and I have been really impressed with their customer service. I have spoken to Zara and Ollie and they have both been extremely... Näytä lisää
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Näytä lisää
Fantastic company. I made a mistake with the delivery address on gift I was sending my goddaughter and her sister it was spotted and flagged straight away so I could fix it and get them delivered in... Näytä lisää
On vastannut 10 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The perfect trousers!
I have absolutely fallen in love with toms trunks as a brand! Their clothing is very versatile with lots of pockets and room to move aswell as looking absolutely fabulous! lovely team who are always friendly and helpful!
I’m waiting over a week for a returns…
I’m waiting over a week for a returns label. No explanation offered. The item is good quality and environmentally friendly packaging but this delay is annoying.
Brilliant customer service
Brilliant customer service. I had the wrong size trousers sent to me and customer service were fantastic and responsive!
When I had a question the person…
When I had a question the person emailed back to me very quickly and gave good clear advise and helped a lot.
Excellent customer service
Excellent customer service. I made a mistake with my delivery address and Ollie solved the issue super quickly! Thank you, much appreciated!
Great customer service
I accidentally messed up my order so emailed for some assistance and they got it sorted instantly, really great customer service and a quick reply from Ollie!
Absolutely incredible customer…
Absolutely incredible customer experience . I ordered the wrong size and realised straight away so emailed to ask if I could change my order . I received a very kind email back the same day from a lovely guy called Olly. No automated email. No AI. Just a lovely human on the end of an email that was happy to help with something that was my error .
Zara from customer Happiness was super…
Zara from customer Happiness was super helpful and great to speak too.
Amazing brand with great values
Tom's Trunks are a brilliant brand, the ethos, product quality and value for money are superb.
Customer service is super friendly and helpful
Keep up the amazing work
Incredibly responsive customer service
Brilliant Customer Service and Product Quality
Product quality and customer service absolutely amazing. I’d purchased from the company before and I adore my product and had led me to now order 3 more! Had a small issue with an incorrect delivery address I had forgotten to delete from my account and following a quick email, Ollie from customer service responded in a very timely manner (45 mins!) and was especially polite and pleasant. Very positive experience.
Absolutely terrible experience
Absolutely terrible experience with Tom’s trunks.
Upon receiving my order I had been sent the wrong pair of shorts. Upon emailing Tom’s trunks I was told I’d have to post the shorts back (a little inconvenient I thought but acceptable).
Tom’s trunks agreed to then send out the correct pair but after 4 more days of waiting and informing them I would need the shorts in time for a trip abroad on Wednesday (I had ordered the shorts over a week before) I was told my requested shorts were no longer in stock.
I’m now still awaiting my refund from Tom’s trunks and the whole experience has just been absolutely appalling, their level of customer service is an abysmal with little to no interest in reconciling the issue.
If you value your time and money you’ll avoid this company at all costs
Lovely quality items, quick response from customer service
Unfortunately I had to return my items, due to the fit- but the customer service (hello@tomstrunks email) was really quick at responding, and sorted my return quickly.
I did have to nudge on the tracking / refund process, but they were quick to investigate and fast track the refund .
I will say the quality of the products was really good, and I would have kept them if they fit perfectly. Sadly my legs are too long for the trousers !
Amazing customer service and incredible…
Amazing customer service and incredible sustainability story - love the product passport. Em xxx
Excellent customer service at Toms…
Excellent customer service at Toms trunks and great products!
OUTSTANDING COMPANY
Customer service and delivery time is outstanding! My now favourite trousers and also my favourite company to order from as they are just so efficient and fast. Trousers are insanely comfortable and they are now my staple summer trousers! Cannot recommend this company enough!!
This brand is fantastic
This brand is fantastic, their customer service is amazing they have a really quick response time and are very friendly and helpful. Will definitely be purchasing from here again. Definitely recommend
Incredible quality products
Incredible quality products! Amazing customer service support. Zara was great at helping me with my return! x
Quick and efficient
Zara was very helpful to reimburse my P&P quickly and efficiently. Thank you
Just received first ever pair today……
Just received first ever pair today… comfiest trousers ever!! Will absolutely be ordering again. Customer for life gained.
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