I gave Tommee Tippee a great rating because I truly appreciate their amazing after-sales service. I recently contacted them simply to ask where I could purchase a replacement filter for my baby s... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Beverley was so helpful! I reached out to ask about purchasing different flange sizes. Next thing I had a tracking number and some new pieces on the way to me as well as some replacement pieces for my... Näytä lisää
Yritys on vastannut
Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Näytä lisää
Yritys on vastannut
Florence went above and beyond to help me, this company helped with an upcoming fundraiser and it was so simple and made me feel like im making a difference. Thank you again
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Yhteystiedot
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4,4
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing customer service
Amazing customer service, didn’t have to wait on hold, Nicolas was such a clear and polite communicator. He helped me to replace a spare part I’m very impressed with how easy this was
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Samara,
Thank you for sharing your feedback with us.
We are delighted to hear that Nicholas was clear and polite when speaking with you and that he was able to arrange the spare parts that you needed.
We will be sure to pass your feedback on to Nicholas.
Kind regards,
Vastaus yritykseltä Tommee Tippee AU
Hello Kiara.
Thank you for leaving your feedback.
We are sincerely sorry that you have received the incorrect item, this is certainly not something we would expect and fully appreciate how frustrating and inconvenient this will be for you.
We can see you have been in contact with our Parentcare specialist's and we would like to get this issue resolved as quickly as possible as we understand how important this is.
Our Parentcare Specialist has reached out to you through Email to get this issue rectified.
Warm Wishes.
Tommee Tippee.
Excellent Customer Service
I recently reached out to Tommee Tippee about a part that needed replacing on one of their products. When they weren’t able to replace the specific part, they went above and beyond and sent out a brand-new product instead. The communication throughout the whole process was clear, fast and friendly.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Laura,
Thank you for your feedback. We are sorry that we did not have the part that you required for your product.
We are delighted to hear that our customer service team were able to assist you with sending you out a brand new product. We are glad that the whole process was clear, fast and friendly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Nicholas was excellent with his…
Nicholas was excellent with his customer service and was able to provide me with all the information I required!
20. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Maddie,
Thank you for taking the time to leave a lovely review for Nicholas.
We are so happy to hear he got everything resolved for you and provided you with all the required information.
If you require any further assistance, please don't hesitate to reach out.
Best wishes,
Tommee Tippee
Excellent service my device is faulty…
Excellent service my device is faulty they did excellent job in responding and replacing
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hello Sravani,
Thank you for your feedback.
It is wonderful to hear how pleased you are with your experience and the service that we provided. We are glad the issue with your device was resolved with a replacement and we really appreciate you taking the time to leave your review.
Best Wishes
Tommee Tippee
I had an issue ordering different flange sizes
I had an issue ordering different flange sizes with my pump. I contacted costumer service and they resolved my issue straight away sending me the correct size flange. Sophie K took care of it for me and was very kind and fast resolving the issue. Thanks very much.
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hello Heather,
Thank you so much for the amazing 5 star review about your experience with the lovely Sophie.
We are very pleased to hear that Sophie was able to help you to get the horn inserts you needed quickly.
Your feedback will be passed onto Sophie, which she will be delighted with,
Thank you for being a customer and we hope to hear from you soon.
Warmest Regards
Tommee Tippee
Getting replacement parts
If you need replacement parts and you are in New Zealand you better request them 6 weeks in advance. It took 3 separate deliveries to finally get what I requested from the first interaction. And every time you send them a message on messenger you will have to re explain what you need and what has gone wrong, and hope they understand. Also they use some bad AI to emails follow ups to customers and they were unrelated to my queries. Once I finally got my products I was happy with them.
29. lokakuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Laura,
Thank you for taking the time to leave some feedback on your experience.
We are sorry to hear that this has been a stressful process for you and we understand that getting the right horns for yourself can be tricky. We can confirm that our 17mm and 19mm are horn inserts and not horns as these sit inside of the horns you currently use or with another horn. You can use the below link for further support on measuring and horns available.
https://www.tommeetippee.com/en-au/parent-library/newborn-baby/feeding/expressing/how-to-measure-your-nipples-for-your-breast-pump-flange
We can see that these items have been delivered and we are glad to hear that you are happy with these. We are sorry to hear that you are disappointed with our automated emails as these are sent when we have not heard from you in a while. We will be happy to take this feedback on board.
Kind Regards,
Tommee Tippee
Great service and prompt communication.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Sam,
Thank you for taking the time to leave your review on your experience with our team.
It's always great to hear we were able to be of assistance in a prompt and timely manner.
Wishing you the best
Very fast reply and was very helpful
Very fast reply and was very helpful
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi,
Thank you for your feedback. We are delighted to hear that our customer service agents were quick to reply and were very helpful.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Excellent customer service
Excellent customer service. I had an issue with my electric breast pump. I contacted customer service and they responded nicely. Dispatched the broken diaphragm and cap from Australia to NZ at no cost
15. lokakuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Rinu,
It is great to hear you had a positive experience with us. We pride ourselves on delivery great products and the service to matcH! Feel free to recommend us to your family and friends.
-Tommee Tippee
Very helpful customer service
Very helpful customer service. Found new exactly what I needed and posted it to me. Very efficient.
17. lokakuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Petra,
We are happy to have been able to assist you, thank you for taking the time to leave a review! Feel free to recommend us to your family and friends
-Tommeee Tippee
Prompt replies on Facebook messenger
Prompt replies on Facebook messenger. Able to resolve enquiry super quickly
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Kirsti,
Thank you for taking the time to leave a review today.
We are delighted to hear that you found the service to be so prompt. We aim to ensure your queries are handled quickly and effectively so you can continue to ensure those moments with your little ones. So it great to hear this was the case for you.
If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Missing item from my order
Missing item from my order and after calling twice I still do not have an answer. This is a gift for my daughter in law next weekend. Bundle was ordered expecting to be in stock however has not arrived in full. This is poor service & urgently require update or notice advising missing item from bundle has been resent express to my address. Also I am the one following this up and despite being told I would receive an update this has not happened. Not happy and need update.
24. lokakuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Vicki,
Thank you for taking the time to leave a review, we are so sorry to hear part of your order was missing.
It looks like you've been speaking with our Senior Parent-Care Specialists about this and we will make sure you get a reply to put this right as soon as we can.
Best wishes,
Tommee Tippee
Spare parts
Great service. Quick to get respond and sorted out my query in no time.
14. lokakuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Lauren,
Thank you for taking the time to leave a review of your experience with us.
We're very pleased to hear our Parent-Care Specialists were quick to help you out and send the spare parts you need.
Best wishes,
Tommee Tippee
Awful standards - take your money elsewhere.
I placed an order for a Steriliser as a gift on the website 13 October. The website states shipping usually occurs within 2 days, however given there was a sale, I gave the benefit of the doubt and waited a little longer. On 21 Oct I contacted their online support as I’d had no dispatch notice.
I was asked to confirm the postal address as it hadn’t been sent yet, then was advised it was out of stock.
I asked if it was possible to find out when it was due back in stock, or if I could change for a different product. I was advised by Anna that she would come back to be with an answer.
I then received a dispatch notice that stated the product was on the way, and the courier company would text or email with tracking advice. I was happy, and called my friend to let her know her gift was on the way.
24 Oct I contacted again as I hadn’t received tracking information. I was then advised that there would be no stock until the new year so my order would be refunded. In order for this to occur in the system, the order would need to be ‘completed’. So I had FOR TWO DAYS believed my friends gift was in transit.
I’m still wondering how I would have been notified if I hadn’t asked as I’d received NO CORRESPONDENCE confirming out of stock and cancellation without my prompting. I was also advised that the refund could take up to 14 days.
I was then offered a 30% discount code. No thank you. Why on earth would I want to engage with a company who took 11 days and multiple contact attempts by me to find out my order was cancelled?
As a midwife, I will happily tell the women I work with to look for a better option. The communications were bad enough, but the fact I was told the item was in transit, when it was in fact cancelled is AWFUL customer service.
I will be taking my business, and business of others elsewhere. Not good enough. You had MANY opportunities to provide correct service, and your processes did not support it.
***Edit***
For clarity to those wanting an honest review, the company has stated below that this is still being looked into to find a resolution.
Once again, their systems and processes are incorrect, and their communications are not clear and transparent.
The case was ‘resolved’, I was asked to leave a Trust Pilot review and sent a final survey link PRIOR to their below response.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hello Amy.
We do sincerely apologise for the inconvenience this has caused and how frustrating this issue has been.
We are internally investigating this matter further.
One of our Parentcare Specialist's has reached out to you through Email to discuss this matter further and to get this resolved.
Best Wishes.
Tommee Tippee.
Vastaus yritykseltä Tommee Tippee AU
Hi Brittany,
Thank you for your feedback. We are delighted that you had a timely response from our Parent Care Specialists.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Outstanding customer service
The customer service I received in relation to a part for my breast pump that needed replacing far exceeded my expectations. I’m so impressed!
9. lokakuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Melissa,
Thank you for taking the time to leave a positive review of your experience with us.
We are happy to hear our Parent-Care Specialists were able to help you out and make sure you got the parts you needed for your pump.
Best wishes,
Tommee Tippee
Great complimentary samples of products…
Great complimentary samples of products and excellent customer service by Nicholas Gaudyn! Thank you
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Emma,
Thank you so much for your lovely review.
We're so glad to hear you enjoyed the complimentary samples and that Nicholas was able to make your experience a great one. We'll be sure to pass your kind words along to him
Disappointing products, excellent staff
If you’re in the market for a food blender, look elsewhere.
The customer service provided by Jo was unparalleled. My ticket was answered within the day and from then it felt like I was the only customer receiving contact. Reply’s were fast and it felt like she truly cared about solving my problem.
However, our food blender seal ring perished rendering the $300 purchase unusable. And as far as replacements go they don’t exist. Unlike competitor food blenders the design of the ring is unique and a generic seal will not work on the tommee tippee food blender.
Super disappointed that repair-ability was not considered with this product.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Chad,
Thank you so much for your kind words about Jo she’ll be so pleased to know her support made a difference. We’re genuinely sorry, though, that your experience with the food blender hasn’t lived up to expectations.
We’re always reviewing feedback like yours to improve both our product design and spare part availability, so this will definitely be passed on.
Incredible service
Absolutely incredible service. I appreciate the help and advice and the quick resolution to sorting a pump issue I accidentally caused.
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Jess,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialists, and they were able to give you a quick resolution.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
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