I cannot fault Tommee Tippees customer service. I purchased some pump/storage items without fully researching them first. I didn’t realise that I needed adapters for the bags and a flange adapter for... Näytä lisää
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Tommee Tippee is an amazing company with fantastic products. We have been using the Perfect Prep® Day & Night machine, and it has made preparing bottles so much easier. When I ran into a small is... Näytä lisää
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Disappointed. During summer days the machine gets itself too hot whilst dispensing the first warm shot of water, meaning the internal safety setting prevents the dispensing of the required cold wa... Näytä lisää
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I reached out to see what support I could get as I have a baby on the way and am experiencing extreme financial hardship at the moment. I was in touch with Kelly, and from the moment the interacti... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Yhteystiedot
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4,4
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The product is great but the shipping…
The product is great but the shipping was terrible. I order online so I don't have to spend time driving to get something. Despite telling the shipper to leave it on the porch, it was taken back to a post office that is 25 minutes away (there are at least three closer post offices). So I wasted nearly an hour in the car.
11. toukokuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hello Bill,
We are so sorry to hear that you have faced difficulties with the shipping of your order.
Rest assured we will feed this back and if you would like to discuss this further please contact us via the link below and one of our Specialists will be more than happy to help you:
Contact Us (https://www.tommeetippee.com/en-au/contact)
Best wishes,
Tommee Tippee.
Gives incorrect amount of water
This item is inconsistent with how much water it gives. We tested it 5 times in a row with a measuring cup after noticing it was giving 25ml less water each time. It has never given anywhere close to enough water. Usually between 20ml and 25ml less than the selected amount. Very disappointed as this is dangerous to the child and apparently can cause seizures
1. toukokuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Miles,
Thank you for getting back to us, and I’m really sorry again for the trouble this has caused, especially as you’ve taken the time to test the machine multiple times and are still getting inconsistent and insufficient volumes. That’s understandably very frustrating.
As you’re requesting a refund, we’ll absolutely do everything we can to support you through the process. You can find more details about our returns policy and next steps here:
https://www.tommeetippee.com/en-au/delivery-and-returns
Please let me know if you need any help navigating the process or have any further questions
Vastaus yritykseltä Tommee Tippee AU
Hi Marie,
Thank you for your feedback. We are delighted to hear that you found our website easy to order and this was delivered fast.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Thank you Tomee Tippee family
Thank you Tomee Tippee family. Great products and good after care support. Thank you to Sophie K, Jude, Dee, Rowan, Antony and Jo.
19. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hello Tanya,
Thank you so much for leaving such a lovely review with all of our parent care specialists , we will pass that on to them and really appreciate your feedback.
If you need any other assistance please do not hesitate to get back in touch,
Best wishes ,
Tommee Tippee
Great customer service
Great customer service! After having issues with leaking bottles they figured out I was sterilising them wrong causing the bottles to warp and leak and even though it was my fault they still sent me a new pack of bottles which I was not expecting 😊
6. toukokuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Emma,
Thank you so much for your kind review! We're really glad we could help figure out what was going wrong, and even happier to hear that you're now sorted. Everyone makes honest mistakes—it's all part of the learning curve—and we're always here to support you along the way.
We appreciate your understanding and are just pleased we could turn things around for you. If you ever need anything else, don’t hesitate to reach out!
Have a lovely day
Kind Regards
Tommee Tippee
Very efficient just need to update the…
Very efficient just need to update the status of the order as efficiently
5. toukokuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Katelyn,
Thank you for providing us with your feedback.
We are pleased to hear that you found the ordering process very efficient.
We'll be sure to pass your feedback on to the right department.
Best wishes,
Tommee Tippee
Pleasant Experience with assistance for Query
The Customer Service Help was very prompt, very friendly and understanding, I felt that they treated me well.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Daniel,
Thank you for taking the time to leave a review today.
We are delighted to hear that you received such great service. If you ever need anything else please do not wait to reach out.
Warm Regards,
Tommee Tippee
Amazing customer service
Amazing customer service! There was a problem with the delivery company, but Tommee Tippee helped me quickly and found a great solution straight away. So happy with their support!
2. toukokuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Yaharia,
Thank you for your feedback. We are delighted to hear that your received amazing customer service from our agent regarding your problem with your delivery and this was resolved for you quickly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Easy and quick process
I purchased a Tommee Tippee electric pump a few years ago when I had my first baby. Now that I need to use the pump, I contacted Tommee Tippee support team via facebook chat and the process was a breeze, and I was sent new replacement parts. I no longer have to worry if old parts could be affecting the pump's performance.
1. toukokuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi JJ,
Thank you for your feedback. We are delighted to hear that your customer service agent was able to assist you with your replacement parts for your Electric Breast Pump.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Vastaus yritykseltä Tommee Tippee AU
Hi Lynn,
Thank you for your feedback. We are delighted that you found our website easy to shop and the delivery and product was great.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Great customer service from Soph :)
Talked to a lovely helpful lady named Soph today and she’s been more than happy to help me in every way possible with my questions. Have had a bit of trouble with the horn sizing but she has helped me to the full extent and has sent out some different horn sizes and provided me with very helpful information :) VERY pleased with her customer service!!
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hello Terina,
We are so glad to hear that our Specialist Soph provided you with great service!
Thank you for taking the time to leave a lovely review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Vastaus yritykseltä Tommee Tippee AU
Hello Gill,
We are happy to hear that you had a fast delivery and we hope you enjoy our products!
Thank you for taking the time to leave a review, it is really appreciated.
Best wishes,
Tommee Tippee.
We ordered this and accidentally left…
We ordered this and accidentally left our shipping address as billing address so the item was getting delivered to an old address. We reached out to support who said they can’t help because the item was already shipped. A week later the item was shipped to the wrong address and delivered
Making customer service useless liars
I ordered on Tuesday Night on the 29th, immediately noticed the wrong address and contacted online support Tuesday night.
Also called first thing during Wednesday 30th during business hours as soon as support lines opened.
Customer service said it was already despatched and out of timeframe for amendments.
The following Monday on the 5th a full 5 days later is when we Received the email notification that the order had been dispatched?
2 days later on Wednesday the delivery company had collected the item and and delivered 2 hours later to the wrong address.
So either the timeframe for amending and order is 0 business hours, or you have a support team who delight in providing the most frustrating experience possible whenever a customer makes a small mistake during the ordering process.
Just don’t buy directly from them and you will be fine.
29. huhtikuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hello Ed.
Thank you for taking the time to leave your Feedback.
We are very sorry to hear the issue you have experienced with your Order/Delivery.
Please accept our apologies for any inconvenience this has caused.
Our Agents will always do their very best to help in any way they can, we are truly sorry this was out of the timeframe to be able to amend the details.
We would like to look into this further, could you please contact us Quoting Reference Number 78889.
Contact Us (https://www.tommeetippee.com/en-au/contact)
Best Wishes
Tommee Tippee
I’d like to thank Tommee Tippee for…
I’d like to thank Tommee Tippee for their customer service. After my previous complaint, they kindly sent me a new electric breast pump. I haven’t had the chance to use it yet, but I hope it works well. I really appreciate that my concerns were heard and addressed—thank you again for following up and providing a replacement.
29. huhtikuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hello Di,
Thank you so much for taking your time to leave this lovely review after the issues you originally had with your Made for Me™ Electric Breast Pump.
We are very pleased that this was resolved with a replacement so you can go back to feeding little one.
We hope you enjoy the new Breast pump and please get in touch if you need help again.
On behalf on Tommee Tippee thank you for contacting in.
Kind Regards
Tommee Tippee
Great prices and products and have been…
Great prices and products and have been very helpful sorting out receiving my package and resolving issues with delivery of parcel
29. huhtikuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Rebecca,
Thank you for your lovely feedback for Jenna, and I am very glad to hear that she was able to resolve the delivery issue. as this is on the way now.
Thank you so much for your patience whilst we looked into this for you and we hope you enjoy everything you have purchased.
If you have any further issues you are welcome to contact in again.
We hope to hear from you in the future and hope you have an amazing weekend.
Best Wishes
Tommee Tippee.
great service
I contacted tommee tippee because I was missing a part of my breast pump and wanted to purchase another. Immediately, no questions asked, they sent it to me in the mail for free! It came a few days later. So great!
27. huhtikuuta 2025
Vastaus yritykseltä Tommee Tippee AU
Hi Veronique,
Thank you so much for your lovely review! We’re absolutely delighted to hear that you had a positive experience with our team — it’s so important to us that parents feel supported every step of the way.
We’re so glad we could help get that missing part sorted quickly and that it arrived in good time! If you ever need anything else or have any questions, we’re always here for you.
We hope you have a lovely day
Kind Regards
Tommee Tippee
Spoke and dealt with Sophie K today
Spoke and dealt with Sophie K today, absolutely fantastic customer service, went above and beyond.
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Bethany,
Thank you for taking the time to leave a positive review today!
We’re delighted to hear that Sophie made your experience so smooth and easy. Our aim is always to make things as simple as possible, so you can focus on those special moments with your little ones — and it's wonderful to hear that was the case for you.
If there’s anything else you need, please don’t hesitate to reach out.
Warm Regards,
Tommee Tippee
Worked with Debbie from the customer…
Worked with Debbie from the customer service team and it was excellent. I was provided with solutions to my concerns promptly
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Kirti,
Thank you for your feedback. We are delighted to hear that Debbie was able to provide you with a solution to your concerns.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Helpful and clear communication.
I used the Facebook chat function. It was easy to use and meant I wasn't on hold and could pick up and put down my phone as needed with a young one at home. I spoke to Rowan who was super helpful and communicated with me clearly.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tommee Tippee AU
Hi Charlotte,
Thank you for your feedback. We are delighted to hear that Rowan was super helpful and communicated clearly in regards to your issue.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Vastaus yritykseltä Tommee Tippee AU
Hi Ashley,
Thank you for your feedback. We are delighted that you love the Prefect Prep machine. We have designed this so that it makes a parents life a lot easier especially during the night time feeds.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee.
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