Tithe.ly Church Giving & Engagement Platform Arvostelua 

The service to my questions is unbelievable. The support line is quick and thorough leaving videos when necessary to actually show me how to conquer a challenge I'm having.
The Tithely program itself is very intuitive and a lot easier than learning the Word Press format that we had previously. Love it!

We have been using Tithely since 2020 (mostly) and find it very user friendly, until you have a question. Then it can be a bit frustrating when you only get to talk to a "BOT".
However, I have found that even when I have to leave a question, someone does respond within the 48 hours they say...usually within a couple.
We like having all our "tech" in one place/company, ie.: website, app, giving platform, events, people tracking, etc. We do still use Church 360 for our Membership management because we have liked them for quite some time...

I have thoroughly enjoyed getting into and used to the tithe.ly software. The one thing that I appreciate more than anything is their customer support. The team answers their emails really quickly and are very good at getting to the root of any problem that I have. Outstanding.

I Love Tithe.ly! They are an easy way to Give and Receive funds! Their Representatives are ALWAYS there to help!

I had a major issue with my account and was told my church admin had to be involved. They were not able to help due to the fact that it involved credit card numbers being associated with my account that I didn't setup. Even though the site advertises M-F 5AM-6PM support, in the chat BOT it said I would here back via email in 2-3 business days.

For issues of importance like potential fraud, not having a phone number you can call and talk to a real person is a major disappointment and borders on irresponsibility.

For the most part, I do like Tithe.ly. There is one thing I would like to be able to do - click on a person's donation and print just that one donation. Right now, I'm having to take a screen shot and then print that.

Also, when I first log in and click on Transactions, I am able to see a long list of donations that were given. However, when I click on Deposits and then try to go back to Transactions, it won't pull up the list. It only shows those particular deposits of what I was just looking at in Deposits. The only way I've been able to view the full Transaction list again is to log out & log back in.

It is pretty easy to use, but I still go back to Tithe.ly 1.0 to export my file and save as an Excel spreadsheet for our deposits.

The program was quick and easy to learn. I had an issue messaged your helpdesk. They were quick to respond and assist.

The way so easy and fast to solve the issues. Easy instructions to follow.

I like that they notify you when contributions are made to our account. The previous format that was used to display the transactions was better than the current one.

Our church only uses the basic donation function. It works well for people who are out of province who want to donate easily. The money goes directly into our account and I am notified of each donation. Couldn't be easier!

I'm writing as someone who runs a charity using Tithe.ly and as someone who has donated through the system.

I found it to be barely functional, buggy and frustrating from both perspectives. I tried to set up a recurring donation which failed, so I tried again which worked. Now I found I've been deducted twice. I checked my account recently and could only see one recurring payment on my account so I don't know how that happened (the website seems to be down right now so I can't double check - the page just isn't loading).

As a charity, we occasionally get messages from people saying they tried to donate but it didn't work and it makes me wonder if there are others that just gave up.

This is in the UK - maybe the system works better elsewhere, but I'll be cancelling my organisations' use of Tith.ly in the near future. It is hassle because some members might just think it is a good time to cancel their membership, but I don't want to be locked into a system I don't have faith in.

Tithely makes giving easy for our church members. It also makes it easy for me as treasurer to give them giving statements.

I corresponded with other pastors about online giving during the Covid lockdown. I checked it out and was amazed to find out that Tithely Giving was available with the only costs being the fees paid per transaction. There was no subscription fee for using it. Tithely Giving has worked well for us.

Tithe.ly is an incredible convenience for donors!

Very easy to setup. Support is great if you need help.

Easy to use, but could use some enhancements.

They definitely need to add a "Memo" option to the giving to allow donors the ability to make a notation about their donation.

While I would prefer to speak with someone immediately, having the chat is helpful (get rid of the BOT), and the team members usually respond via email within 24 hours. Not having immediate help when there is a challenge proves troublesome.

Tithely is very easy to use. When I have had questions, the support personnel have always been extremely helpful in answering questions and resolving the issue.