Tithe.ly Church Giving & Engagement Platform Arvostelua 

I’ve been a Tithely customer for nearly 10 years, and I’m incredibly disappointed with how my billing issue has been handled.

When I updated an expired payment method, my account was somehow switched into a different subscription without my knowledge. I didn’t realize it had happened until I had already been charged for several months.

The biggest issue isn’t just the charges it’s the complete lack of willingness to work with a long-time customer. I explained multiple times that I never intentionally signed up for these services and never used them, yet every response has simply pointed back to company policy instead of looking at the circumstances or offering a reasonable solution.

To make matters worse, after I disputed the charges, Tithely still attempted to charge me another $88. After already collecting hundreds of dollars for services I never knowingly enrolled in or used, seeing another charge attempted was unbelievable.

As a pastor, I expected a company that serves churches and ministries to value customer relationships and operate with fairness and goodwill. Instead, I felt like I was talking to a policy manual rather than people who genuinely wanted to resolve the issue.

I wasn’t asking for anything unreasonable. I simply wanted someone with the authority to review my situation and make a fair decision based on the facts.

After nearly a decade as a customer, this experience has been extremely discouraging. I hope Tithely takes customer service more seriously and empowers its team to resolve situations like this instead of relying solely on rigid policies.

Dishonest charging. For 3 months we were charged for software programs we didnt need or use.

Our small church has relied on Tithe.ly for more than a decade to process donations and manage our website. Unfortunately, over the past two years, we have experienced a deeply troubling and increasing pattern of delayed deposits — particularly involving larger donations.

The most recent example is especially alarming: a recurring donation made at approximately 4:00 AM on June 5 still had not been deposited into our organization’s bank account as of 4:00 PM on June 16 — nearly 12 full days later. Even more concerning, multiple smaller donations received after this transaction were fully processed and deposited during that same timeframe, while the larger donation remained inexplicably delayed. This is not an isolated incident. It has happened repeatedly.

For churches and nonprofits that often rely on week-to-week giving to meet operational obligations, delays of this magnitude are not minor inconveniences — they create real financial strain and uncertainty.

What makes the situation significantly worse is the lack of meaningful customer support. Tithe.ly offers no direct phone support, leaving customers dependent on chat, an AI bot, ticket queues, and uncertain response times. When financial deposits are delayed, organizations are left with virtually no accountability, transparency, or urgency from the company entrusted to steward donor funds.

After more than 10 years as loyal customers, this decline in reliability and responsiveness has been profoundly disappointing. We expected far better from a platform that serves churches and faith communities.

I signed up for the free trial to explore options. I used my personal credit card to get the free trial, cancelled after the free trial was over, then was promptly billed $200. I went through the cancellation process, cancelled all of it, was confirmed by their customer service that it was cancelled, then was billed a 2nd month for... $200. DO NOT USE THIS PRODUCT!

Not to mention, they will overwhelm you with shady sales people.

If I could give zero stars I would. I am a widow, one of my severely disabled sons who is on palliative care cannot cancel his donation. Our pastor is leaving. My other disabled son and I were able to cancel our donations. Sam cannot access his account, we have spent hours trying and also trying to contact Tithe.ly for the past 2 weeks. They are totally unresponsive.

Tithely is a tremendous suite of applications that allows for quick integration, church member management, and easy engagement with the church family. I highly recommend it for any size local church.

It is easy to use. I really like the new bank report. The only negative is how long it takes some of the offerings to actually get to the bank.

Tithe.ly is very user friendly! I wouldn’t change anything especially the online giving! Thanks!

Have been really liking the Tithely platform. Still learning, but pretty easy to navigate. One suggestion for improvement would be to allow the admin person to select certain donors to have a tax statement created, rather than running it for every donor in your database. Seems silly to create new files for all of my donors if I only need one statement. Otherwise, so far, so good! Nice job on what is offered, so Thank you!!

Doing well. Keep it up.

Great tool for announcements, study notes, prayer wall, and messages

We have used tithe.ly for over 5 years now. They are NOT a company that has been satisfied with the status quo of their product. They are constantly seeking improvement and customer satisfaction. They believe in the local church and create tools that help move the mission forward. This is has been our consistent experience with tithe.ly

Easy to use and the support is fantastic.

Finding where I need to go to accomplish my task is really awkward. I notice that an individual giver (myself) and a church are all thrown together. I notice the company has gotten bad review for its web presence. So...fix it! It is a serious problem especially since almost everyone is going to contact the company through the web. I wanted to add additional giving, but wanted it to go to a specific ministry. I could not figure how to do it, so I'll just do it in person. Tithely has a serious problem and needs to look over the shoulder of someone trying to make contact.

As a church plant in an another country I would not endorse for one reason …. Integrity. The only part of this company we used was the giving part which was free. We just had 119 withdrawn as apparently it’s been 12 months. They could actually look and see it’s not used but didnt. Some one who has managed sales companies for 20 years I get it.. partly! Why call and risk them xxling and losing the $$. An email leading up to the 12 months would be great or a follow up call. As launching a new church is hard as you know, but reconciling 12 months on a platform unused a check in would go a long way near the end. Tried explaining yesterday for a refund on that to no avail. So feed back I’m putting here and to anyone who asks or if platforms come up as I travel for ministry a lot I’ll say the same thing. Blessings
Josh

ease of operation, several members like the convenients

Tithely brings so much under a single umbrella. It has helped to streamline our systems immensely!

Tithely has truly been a one stop shop for our organization. The platform is incredibly easy to navigate, even for team members who are not tech savvy. Everything feels streamlined and intuitive, which saves time and eliminates unnecessary frustration.

What really stands out is the integration of AI tools and the availability of live support. The AI features are practical and actually helpful, not just flashy add ons. When we have needed assistance, the live help team has been responsive, knowledgeable, and timely. No long waits. No runaround. Just solutions.

If you are looking for a reliable, all in one platform that simplifies giving, administration, and communication, Tithely delivers. It is efficient, user friendly, and backed by real support when you need it most. Five stars without hesitation.