Tiptrans Arvostelua 820

I got the membership for 5 months, however it’s not worth it.
1. The payment methods are not convenient, you can’t pay all at once.
2. They charged me $327.00 for shipping only, and then I paid an extra $50 to DHL for customs and some fees. On the pay slip from DHL showed only $167.26 for shipping cost.
Overall they are very expensive and will definitely look for another company.

jeden Tag eine Spam-Nachricht, obwohl ich gar kein Kunde bin. Ich melde die fleißig damit die Domain Trust verliert, was soll sowas?

I have been dealing with an unresolved issue with Tiptrans since May 2025, and their handling of this matter has been misleading, evasive, and ultimately unacceptable.

I paid USD $76.49 to ship a package of clothing from Hong Kong to the United States. The package was lost in transit. After months of delays and inconsistent responses from Tiptrans, I contacted Hongkong Post directly. Hongkong Post formally investigated, accepted liability, and confirmed in writing that they issued full compensation totaling HKD 866.92 (≈ USD $111) to Tiptrans as the sender, broken down as:

HKD 501.92 – compensation for the lost contents

HKD 365.00 – postage reimbursement

Hongkong Post explicitly confirmed that the cheque was sent to Tiptrans and that I should contact Tiptrans to receive the funds.

Tiptrans only refunded USD $76.49, which merely corresponds to the shipping amount I originally paid, and has withheld the remaining HKD 365 (≈ USD $35–36). When questioned, Tiptrans claimed it is their “company policy” to retain reimbursement that does not come from their own insurance.

This explanation is false and misleading, and their own published policy proves it.

Why Tiptrans’ insurance argument is irrelevant (and misleading):

Tiptrans’ insurance policy states that when a package is lost during transport, Tiptrans will open a claim with the carrier and act as an intermediary. That is exactly what happened here. The carrier (Hongkong Post) accepted liability and paid compensation.

Nowhere in Tiptrans’ policy does it state that Tiptrans may retain or absorb compensation issued by a third-party carrier. The policy governs what Tiptrans pays out of its own funds when insurance is purchased — it does not give Tiptrans ownership over carrier-issued reimbursements that are intended for the customer.

In plain terms:

Tiptrans did not pay this compensation

Tiptrans did not insure this shipment

Tiptrans did not suffer the loss

Tiptrans is merely an intermediary holding funds that belong to the customer

Passing along only part of a carrier reimbursement while keeping the rest is not a “refund” — it is withholding third-party funds.

Once I raised this discrepancy and requested a supervisor, Tiptrans stopped responding entirely. The only reason they are now responding publicly is because of this review.

This issue has:

Been ongoing since May 2025

Required me to personally coordinate with Hongkong Post due to Tiptrans’ delays

Resulted in partial reimbursement only

Ended with Tiptrans refusing to release funds that were never theirs to keep

I am simply asking for the full amount Hongkong Post issued for my lost shipment. Tiptrans’ continued attempt to reframe this as an “insurance issue” does not align with their own policy or the documented facts.

I strongly caution others to be aware of how Tiptrans handles carrier reimbursements when shipments are lost.

I was a bit sceptical about having a virtual address in another country but I have to say I was very pleasantly surprised with how easy and smooth Tiptrans makes it. After some initial communication with their support (which was very prompt), I decided to sign up. By now, I have used it for three different packages from different sellers, two of which I had consolidated into one to be sent to my home address in the Czech Republic. The whole process—from receiving the packages, through consolidation and submission of the Customs Declaration, all the way to payment and sending them—was amazingly easy and straightforward. I couldn't be happier and I definitely recommend this to everybody who wants to shop online in the UK and either save on shipping or buy things from sellers who do not offer shipping to the EU!

Le système de groupage des colis est efficace, mais pas facile à apprivoiser au début.
Trouver le code SH pour chaque article n'est pas aisé.
Dommage d'être obligé de décrire les articles qu'en anglais.
Déçu que le transporteur le moins cher n'envoie plus dans mon pays, m'obligeant à payer plus cher le transport.
Malgré cela, j'ai beaucoup apprécié le service en général. Avoir une adresse de livraison en Chine est un plus non négligeable ! La réexpédition est rapide. Les photos des différents colis, puis du colis groupé est une très bonne idée.

Professional service with fast dispatch and shipping. I wasn’t able to ship with regular mail or FedEx for reasons beyond their control, yet I managed to ship smoothly with UPS.

The delivery from Hong Kong to Europe was perfect and straightforward. A very good service!

Perfect as always, never any problems!

very useful interface, fast shipment.
very expensive shipping rate

I had a package forwarded to my TipTrans account which arrived 10/9 and I re-upped my account and paid for all shipping services on 10/10.

Around a week later when my package still had not shipped I contacted them through customer service. I was told they had some major falling out with UPS and were working to resolve it and it shouldn't be long.

I was told around a week later that TipTrans was working out a deal with FedEx and they should be able to ship soon.

On 11/4 it was confirmed that they had reached a deal with FedEx and would be shipping by 11/7. Well, that came and past and now TipTrans is non-responsive to my emails.

STAY AWAY from this company unless you want to lose $$$!

Bestellt die Ware zu ihrer Geschäftsstelle, verlangt dann horrende Gebühren für die Weiterleitung. Finger weg.

Currently have a large amount of expensive goods of mine, won't ship the US, won't let me change shipping address, and won't acknowledge the top up I've made by wire so they can drop ship it. This has been ongoing for a over month and my stuff has been unable to be shipped because they're pretending they're handcuffed by their own rules.
Extremely slow to respond to email queries but very quick to respond to negative reviews.
Avoid.

i have used these guys on a good few ocasions over the last few years, UK after brexit and Germany when a supplier thought ireland was too difficult, then hong kong for similer reasons. All deliverys in and out worked well goods arrived at there depot and were shipped out to me in ireland. their web interface is a bit primative and difficult to navigate, but all in all top marks

A great company if you don't mind waiting forever for your packages.. Costumer service is incredibly slow

Top experience, I am a repeated client and I recommend Tiptrans.
Very easy to use.

i wrote to then requesting to use my visa debit card as means of payment. The asked me to verify myself using a link they sent me through email.
After verifying myself they have put my account on hold for more than five days now and i can't even log in anymore.
A package has already been sent to them and my storage days are almost up.
I have sent them emails but no response from them.
I feel like i have been scammed of my package.

Easy to use. Whoever created this is a genius

To warmly recommend the services of Tiptrans with complete satisfaction for shopping and forwarding all packages from China and HogKong. Thank you and let us continue together still for long time.

This company is a scam. They hold packages to ransom for no reason. Their customer service are both rude, unhelpful and unable to correspond in English that makes any sense. Trust me, take your business elsewhere, this company is not worth the hassle. P.S. There are also many hidden fees and requirements that they only tell you about once they have your package hostage.